Cancel Game Pass: Easy Method

What is Game Pass

Overview

Xbox Game Pass (commonly called Game Pass) is a subscription service that gives access to a rotating library of games across console, PC and cloud streaming, depending on the plan.

Key features

Plans bundle game access, in-game benefits, and partner services like EA Play on some tiers.

Features and game counts vary by plan; promotional pricing may be available for new subscribers.

How to cancel Game Pass

Cancel via Microsoft Account (Web)

• Go to account.microsoft.com/services and sign in with the Microsoft account that has the subscription.
• Find the Game Pass subscription under "Services & subscriptions".
• Choose "Manage" then select "Cancel" or "Turn off recurring billing" and follow the on-screen prompts.
• Cancelling on this page stops future charges per Microsoft’s Services terms.

Cancel via mobile app stores (iOS / Android)

• Subscriptions bought through the App Store must be cancelled in your Apple ID subscription settings; Microsoft cannot cancel App Store subscriptions for you.
• Subscriptions bought through Google Play must be cancelled in Google Play subscription settings; Microsoft cannot cancel Google Play subscriptions for you.
• Follow Apple or Google support pages for step-by-step help if needed.

What happens when you cancel

Billing and renewals

Cancelling a Game Pass subscription stops future recurring charges under Microsoft’s service terms.

Whether access ends immediately or lasts until the end of the paid period can vary; check your Microsoft account subscription details for the exact status.

Access and account data

Your ability to play Game Pass titles depends on your remaining paid access, the platform and how the subscription was purchased.

Any saved game progress tied to your account typically remains with your account, but access to subscription-only content ends when the subscription no longer covers it.

Will I get a refund?

Microsoft general refund policy

Microsoft’s Services Agreement states purchases are final and non-refundable unless required by law or at Microsoft’s discretion.

If you believe a charge was in error, you should request a refund promptly and within 90 days of the charge where applicable.

Game Pass exceptions and timing

• Forum guidance indicates you may be eligible for a full refund if you cancel within 72 hours of a renewal and you have not used Game Pass benefits; this typically requires cancelling via your Microsoft Account and submitting a refund request.
• Refund outcomes are decided by Microsoft case-by-case and statutory consumer rights in New Zealand may affect eligibility.

Game Pass plans and pricing

Current plans (NZ pricing)

Prices and promotional offers may change; promotional pricing usually reverts to the regular monthly rate after the offer period.

Plan table

Your consumer rights in New Zealand

Statutory protections

Consumer protections under New Zealand law (for example, rights against faulty goods or services and certain refund rights) cannot be overridden by Microsoft’s terms.

These statutory rights may provide remedies that differ from Microsoft’s stated refund policy.

How this affects refunds and cancellations

• If a subscription or renewal is faulty or not provided as promised, you may have rights to repair, replacement or refund under NZ law.
• Keep records and, if needed, refer to New Zealand consumer help resources for advice or dispute escalation.

Customer experiences

Negative feedback from New Zealand users

Public NZ reviews indicate dissatisfaction in several areas, including reports of poor customer service and difficulty contacting a human agent.

There is also notable frustration around price increases which prompted cancellations and negative responses in local forums.

Positive and neutral observations

Some users still find value in Game Pass features - large libraries, day-one releases and bundled partner services - depending on play habits.

Experience varies by user: benefits may outweigh costs for frequent players but less so for casual users after price changes.

Documentation checklist

Immediate items to gather

• Microsoft account email address used for the subscription.
• Order number or transaction ID for the subscription charge (from order history or receipt).
• Date and amount of the charge you want refunded or disputed.

Supporting evidence to include

• Screenshots of subscription status in account.microsoft.com/services.
• Receipts from Apple or Google Play if purchased via the App Store or Google Play.
• Notes of any contact with support, including dates, reference numbers and summaries of responses.

Common mistakes

Wrong store cancelled

A common error is attempting to cancel an App Store or Google Play subscription through Microsoft. Those subscriptions must be cancelled through Apple or Google.

Failing to cancel in the correct store can result in continued billing despite a Microsoft cancellation attempt.

Missing timing or proof for refunds

Another frequent mistake is not checking refund windows - Microsoft has time limits for disputing charges and some forum guidance cites a 72-hour window for certain refunds.

Not keeping receipts, screenshots or order numbers makes refund requests harder to support.

Comparative recap

At-a-glance comparison

After cancelling

Where to request refunds or follow up

• Manage subscriptions and cancellations: account.microsoft.com/services.
• Microsoft support and billing: support.microsoft.com.
• Apple subscriptions (iOS): Apple manage subscriptions.
• Google Play subscriptions: Google Play manage subscriptions.

Local consumer help

If you believe statutory consumer rights apply or you need further advice, consult New Zealand consumer resources.

Official guidance is available from Consumer Protection New Zealand: consumerprotection.govt.nz.

Address

Microsoft / Xbox New Zealand contact address

Level 5, 22 Viaduct Harbour Avenue, PO Box 8070 Symonds Street, Auckland, 1150, New Zealand

Notes on contacting

When contacting support or formal communications, include the Microsoft account email, order details and clear description of the issue to speed resolution.

Keep copies of all correspondence and reference numbers for follow up if needed.