Cancel Jagex: Easy Method

What is Jagex

Overview

Jagex is the developer and operator of RuneScape and related online game services. It provides paid subscriptions, in-game purchases, and free-to-play accounts.

Services provided

Services include membership subscriptions, virtual currency (e.g. bonds, micro‑transaction credits), and digital gift cards redeemable for membership or game credit.

How to cancel Jagex

Cancelling a Jagex (direct) subscription

• Sign in to your Jagex account on the official site or in-game.
• Go to Account > Subscriptions or Billing and choose the active subscription.
• Select Cancel subscription and confirm. Benefits remain until the end of the current paid period.
• If you cancel less than 3 days before expiry you may still be charged; contact Jagex support for a refund if that happens.

Cancelling third‑party subscriptions and free trials

• If you subscribed via Apple App Store, Google Play, Steam or another third party, cancel directly with that provider - Jagex cannot cancel third‑party payments.
• Free trials can be cancelled at any time during the trial period without charge.
• For third‑party billing disputes, use the provider’s subscription management or support pages (Apple, Google, Steam, carrier billing, etc.).

What happens when you cancel

Access and account status

After cancelling, paid benefits continue until the end of the current billing period. At period end the account typically reverts to free‑to‑play status.

Game progress and linked account data usually remain, subject to Jagex’s data retention and account policies.

Renewal and billing effects

Automatic renewal will stop after cancellation for direct Jagex subscriptions. For third‑party subscriptions, stopping renewal depends on the provider’s cancellation being processed.

If charged after cancellation (e.g. within 3 days of expiry), you may need to request a refund from Jagex or the third‑party provider, depending on how the purchase was made.

Will I get a refund?

Statutory right and timing

You have a statutory right of withdrawal (14 days) for digital services where applicable, provided you have not used the service (for example, not logged in to the subscription).

If you exercise the right of withdrawal and the service was unused, Jagex’s policy states refunds will be issued within 14 days of receiving your cancellation notice.

Jagex refund policy and exceptions

• Jagex considers refunds case‑by‑case except where law requires otherwise.
• No refund is generally given if any part of a subscription, virtual currency, bonds, or credits has been used, or if the account was closed or the user cancelled after use.
• Direct Jagex purchases made within the last 6 months may be eligible for refund if unused; third‑party purchases must be refunded through the provider (Apple, Google, Steam, SMS, etc.).

Jagex plans and pricing

Prepaid gift cards and examples

Jagex sells prepaid digital gift cards denominated in NZD for RuneScape 3 as examples available in New Zealand retail or online.

Official subscription prices are published in USD, GBP, EUR, AUD and CAD but not NZD; the gift cards below show NZD examples.

Price table

Your consumer rights in New Zealand

General consumer guarantees

New Zealand consumer protection (Consumer Guarantees Act and other regulations) may apply to digital services and override internal no‑refund policies where services are faulty or misrepresented.

If the service is not delivered as described, or is defective, you may be entitled to remedy, repair, replacement or refund under local law.

How to enforce rights

If Jagex refuses a lawful refund, you can escalate through consumer protection channels in New Zealand, your payment provider or your credit card issuer.

Keep records of purchases and correspondence; you may file a complaint with Consumer Protection NZ or seek a chargeback through your bank if appropriate.

Customer experiences

Positive feedback

There are some positive reports of players enjoying game content and receiving routine customer responses for simple billing questions.

However, positive reviews are relatively scarce on public review platforms in New Zealand.

Negative feedback

Common complaints reported include slow or automated customer support, difficulty with account recovery, and dispute handling for bans and charge issues.

Users have reported double billing or continued charges after cancellation, and difficulties obtaining refunds when subscriptions were taken via third parties.

Documentation checklist

Required items

• Account username and registered email address.
• Proof of purchase: receipt, transaction ID or order number.
• Subscription start and expiry dates, and platform used to subscribe (Jagex, Apple, Google, Steam, carrier).

Helpful supporting evidence

• Screenshots of billing, subscription page, and any error messages.
• Copies of correspondence with Jagex or third‑party providers.
• Payment receipts from your bank, card statement or provider if disputing charges.

Common mistakes

Cancelling in the wrong place

A frequent error is attempting to cancel via Jagex when the subscription was billed by Apple, Google or Steam. That will not stop third‑party renewals.

Always check which company charged you before cancelling.

Missing proof or timing errors

Failing to keep receipts, transaction IDs, or cancelling too close to renewal can cause delays or failed refund requests.

Also, using the service during the 14‑day withdrawal window may void the statutory right to a refund, so preserve evidence of non‑use if claiming a refund.

Comparative recap

Quick comparison

Notes on comparison

Third‑party purchases are governed by the provider’s terms and refund processes, so start there for cancellations or charge disputes.

Direct purchases through Jagex follow Jagex’s subscription and refund policies, subject to applicable consumer law.

After cancelling

What to check immediately

• Verify cancellation confirmation email or notice in your account.
• Check your payment method or bank statement for any unexpected charges after cancellation.
• If charged incorrectly, gather evidence and contact Jagex support or the third‑party provider promptly.

Useful links and contacts

Jagex Subscription Terms & Conditions: Subscription Terms

Jagex Terms & Conditions (Payments & Refunds): Terms & Conditions

Jagex Cancellation Policy: Cancellation Policy

Jagex Support - Refunds article: Runescape Refunds

Public reviews (Trustpilot NZ): Trustpilot - Jagex (NZ)

Address

Corporate address for written notices

Jagex Limited, 220 Cambridge Science Park, Milton Road, Cambridge, CB4 0WA, United Kingdom.

Notes about New Zealand postal options

There is no separate Jagex postal address for New Zealand; written cancellation notices should be sent to the UK corporate address if required.

For purchases billed via third parties (Apple, Google, Steam), use the provider’s local support channels for disputes and refunds.