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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pogo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pogo: Easy Method
What is Pogo
Overview
Pogo is an online games and social platform offering casual games, account features and a paid Club Pogo subscription for extras. It is operated through EA/PopCap-related services for account management and support.
Services
Pogo provides free-to-play games, premium membership (Club Pogo) and app-based accounts with point balances and rewards. Some services are managed via pogo.com and some features are accessed within mobile apps.
How to cancel Pogo
Cancel Club Pogo on the website
- Go to pogo.com/cancel and log in to your account.
- Select Continue Cancellation and optionally complete the survey when prompted.
- Click Cancel Subscription to confirm. Your membership stays active until the end of the current billing period.
Delete a Pogo app account
- Open the Pogo app and go to your profile.
- Choose Data Dividends & Controls, scroll down and tap Delete My Account.
- Any point balance will be permanently deleted; cash out points first if you are eligible.
Phone and alternative support
Pogo does not provide direct phone support for cancellations; you must use the website or in-app controls.
For additional help, consult Pogo/EA online support or community help pages rather than calling.
What happens when you cancel
Access and billing
Your Club Pogo membership remains active until the end of the current billing period after cancellation.
Automatic renewal stops at the next renewal date; you do not receive partial period credits after cancellation unless a refund is granted separately.
Data, points and account deletion
Deleting an app account removes your point balance and related data permanently.
Cash out any eligible balances before deleting. Account deletion in the app is irreversible.
Will I get a refund?
Pogo refund policy
Club Pogo subscriptions are generally not refundable under Pogo's standard policies.
Official support documentation typically states no routine refunds for subscription charges.
Exceptions and other remedies
- Some users report limited refunds if they log in within two days of being charged - this is anecdotal and not guaranteed. Community report
- EA’s separate "Great Game Guarantee" may apply to full digital game purchases on EA platforms, not to Pogo subscriptions. EA Great Game Guarantee
- Under New Zealand consumer law you may have remedies for faulty digital services; this can affect refund eligibility (see consumer rights section below).
Pogo plans and pricing
Summary
Published plan names include Club Pogo and free account access to standard games. Official pricing and billing intervals vary by region and promotional offers.
Pricing table
| Plan | Price / Billing | Notes |
|---|---|---|
| Club Pogo | Varies | Subscription provides bonus features; cancel via pogo.com/cancel |
| Free account | Free | Access to basic games and community features |
Your consumer rights in New Zealand
Legal guarantees
Under New Zealand’s Consumer Guarantees Act, digital products supplied by NZ businesses must be of acceptable quality, fit for purpose and as described.
If a digital service is faulty, remedies such as repair, replacement or refund may apply depending on the issue and supplier.
Practical steps under NZ law
- Gather evidence of the problem (screenshots, dates, correspondence).
- Contact Pogo/EA support online explaining the issue and requested remedy.
- If the supplier is overseas or refuses remedy, consult Consumer.org.nz for guidance on next steps and rights.
Customer experiences
Common complaints
Reported problems include account access issues soon after subscribing, game glitches and rewards not tracking correctly.
Users also report difficulty cashing out points, missing verification codes, and slow or poor support responses.
Positive or neutral notes
Some users continue to use free games without issues and find in-app features useful for casual play.
Membership benefits (when they work) can include additional game content and fewer ads, but experiences vary by user.
Documentation checklist
Required information
- Account email and username used on Pogo.
- Subscription receipt or billing date showing the charge.
- Evidence of the issue (screenshots, error messages, dates).
Helpful extras
- Transaction reference from your bank or payment provider.
- Notes of any previous support interactions or case numbers.
- Eligibility details if attempting to cash out points before deletion.
Common mistakes
Mistaking account types
Users sometimes try to cancel or delete via phone or third-party sites; Club Pogo cancellations must be done at pogo.com/cancel or within the app for account deletion.
Confusing a web subscription with an app account can lead to deletion without cancelling billing - check both places.
Timing and refund assumptions
Assuming immediate refunds or pro-rata credits often leads to disappointment; Pogo typically keeps the membership active until the billing period ends.
Waiting too long to act after an unexpected charge can reduce the chance of any discretionary refund.
Comparative recap
Quick comparison
This short table compares the main cancellation routes, refund likelihood and support options to help decide next steps.
Interpretation
Use the table below to choose the correct cancellation method and set expectations about refunds and support response.
| Action | How to do it | Refund likelihood | Support route |
|---|---|---|---|
| Cancel Club Pogo | Visit pogo.com/cancel and follow prompts | Low (case-by-case; anecdotal short-window exceptions) | Online account support / help articles |
| Delete app account | In-app: Profile → Data Dividends & Controls → Delete My Account | Not applicable (deletion erases points) | In-app support / help center |
| Request help or refund | Contact EA/Pogo online support and provide documentation | Possible for faults or within limited timeframes; not guaranteed | Online help centre and community forums |
After cancelling
Actions to take
- Confirm cancellation email or on-screen confirmation and keep a copy.
- Verify your next billing date to ensure automatic renewal has stopped.
- Cash out any eligible point balances before deleting an account in the app.
Useful links and where to get help
- Pogo cancel page: pogo.com/cancel
- EA/Pogo cancellation help: EA Help - Cancelling your Pogo subscription
- How to delete app account: Pogo Support - Delete my account
- Consumer rights in NZ: Consumer.org.nz - Terms & conditions guidance
Address
Current contact options
Pogo/Club Pogo cancellations and account issues are handled online; there is no direct phone cancellation route for customers.
Use the online support links above for official assistance and account actions.
Former registered office (not valid for cancellations)
Former registered office for a struck-off NZ company was: Level 17, 10 Customhouse Quay, Wellington, New Zealand.
This address is historical and should not be used as the primary route for cancellations or support. Use the online channels listed instead.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.