Cancellation Proguides: Easy Method

What is Proguides

The service behind the subscription

Proguides is a gaming learning platform focused on guides, tutorials, and coaching content for competitive titles. The service is tied to State Space Labs, Inc., and the mailing address publicly listed for formal correspondence is in New York, United States: 101 Avenue of the Americas, Suite 820, New York, NY 10013.

For users in the Philippines, the main issue is not what Proguides offers but how little it clearly explains about subscription management. The support page exists at Proguides Support, and the terms page exists at Proguides Terms, but publicly available details on cancellation flow, renewal rules, and refunds are limited.

What people usually pay for

The available pricing data shows one recurring plan: Proguides subscription at $9.99 (₱10)* per month. The raw pricing text also says this membership includes access to Aimlabs+ and ProGuides content, so the paid value is mainly training content, skill improvement material, and related gaming instruction.

If you signed up expecting a one-time purchase, heads up: user complaints suggest some people felt the subscription nature was not obvious enough. That matters because recurring billing is where most cancellation problems start, especially when the next charge date passes before you get confirmation.

How it works in the Philippines

There is no Philippines-specific pricing page in the verified sources, and no local office, phone line, or published support hours were found. Local payment methods such as GCash or Maya are not specifically listed in the verified data, so you should assume the billing setup depends on the payment method you originally used on the website, App Store, or Google Play.

The truth is, Proguides looks like a globally offered digital subscription rather than a localized Philippine service. That means support is likely handled online through email at [email protected] or through the website support form and chat pop-up, with no local hotline to chase if your cancellation gets messy.

How to cancel Proguides

Checks to do before you cancel

Many Proguides users get frustrated when the cancellation process is unclear, when billing continues after a cancellation request, or when refunds are denied. Before you click anything, note your next billing date, take a screenshot of your active plan, and save any receipt email that shows the last charge amount, such as $9.99 (₱10)*.

Also save proof of the channel you used to subscribe. If you subscribed through the website, your cancellation path is different from App Store or Google Play. A lot of failed cancellations happen because users cancel in the wrong place, then the recurring billing stays active in the original payment channel.

• Screenshot your account page and current membership status
• Search your email for the latest Proguides receipt or renewal charge
• Check whether the payment came from website billing, App Store, or Google Play
• Save guides or notes you may want later, because data retention after cancellation is not clearly stated in the terms data

Website account cancellation

No exact in-account click path was published in the verified sources, which is already a warning sign if you want a smooth exit. Since Proguides points users to its support page, the most practical website route is to sign in, look for account or billing settings, and if no visible cancel button appears, open the support page and submit a cancellation request through the form or chat.

Use clear wording in your request. Write your account email, the last charge date, and a direct sentence asking for cancellation before the next billing cycle. Ask for written confirmation that auto-renewal has been turned off. If the site shows any retention offer or tries to reroute you to another bundle, do not assume that means the cancellation is done unless you receive an actual confirmation message.

• Log in to your Proguides account
• Open account, billing, or membership settings if available
• Look for cancel, manage subscription, or renewal controls
• If no cancel button appears, use the support form or website chat
• Request written confirmation by email
• Take screenshots of the final confirmation screen or support ticket

Email, chat, and formal written request

Proguides lists [email protected] as a support email, and chat is available through the website support form or pop-up window. No phone number and no support hours were published in the verified sources, so email and web support are the channels with the strongest paper trail.

If your billing date is close, send an email and submit the website form on the same day. Put “Cancel subscription before next renewal” in the subject line. Include your full name, account email, last payment amount, and the date you sent the request. If you want extra proof, you can also send a registered letter to the New York mailing address. Some users now use digital registered delivery services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office.

For a formal request, use this address:

• 101 Avenue of the Americas, Suite 820, New York, NY 10013, United States

This option is slower than chat or email, but it can help if you later need to show DTI, your bank, GCash, Maya, or a credit card issuer that you tried to cancel in writing before the next charge.

If you subscribed through App Store or Google Play

Proguides may also be billed through mobile app stores, and if that is how you subscribed, the store controls the renewal. No Proguides-specific store cancellation steps were published in the verified sources, but the practical rule is simple: cancel in the same store that charges you.

On iPhone or iPad, open Settings, tap your Apple ID, tap Subscriptions, find Proguides, and tap Cancel Subscription if the listing appears there. On Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select Proguides, and cancel. After that, save the store confirmation screen because store cancellations and website cancellations are not the same thing.

What changes after you cancel

Access to paid content

Publicly available Proguides sources do not clearly state whether access ends immediately or stays active until the end of the billing period. In many digital subscriptions, you keep access until the next renewal date, but Proguides does not clearly confirm that in the verified data, so you should plan for the stricter outcome and save anything important before canceling.

If your account remains active after cancellation, that does not always mean you will be charged again. What matters is whether auto-renewal is actually switched off. That is why the confirmation email or support response is more reliable than a dashboard that still shows temporary access.

If you do nothing before the next billing date

The terms data available for this guide does not clearly spell out the auto-renewal clause, but user complaints strongly suggest recurring billing may continue unless the subscription is actively canceled. One Trustpilot reviewer said they were charged again after asking support to cancel, which is exactly why you should never rely on a verbal assumption or an unfinished chat.

Set a reminder at least 3 days before the next billing date. If no reply arrives within 24 to 48 hours after your request, follow up through another channel the same week. Fast follow-up matters more here because the verified sources do not provide a guaranteed cancellation timeline.

Your account data and saved information

The available terms data does not clarify what happens to account data, saved coaching history, or learning progress after cancellation. Since retention rules are not clearly published, export or screenshot anything you may need later, especially order receipts, account information, and any in-platform records tied to your membership.

If you are canceling because of a billing dispute, your data matters as evidence. Save screenshots showing your active plan, cancellation request, and any support reply. Those records become useful if you need a refund request, a chargeback, or a complaint with DTI.

Refund policy and billing disputes

What the public sources actually say

No clear refund policy was found in the available Proguides sources for general refunds, unused periods, or billing errors. That means there is no verified public statement here promising pro-rated refunds, partial refunds for unused time, or a fixed processing timeline for returned payments.

That lack of clarity matches the negative review pattern. Some users report difficulty obtaining refunds after cancellation, and one reviewer said support tried to offer credits or another bundle instead of a refund. In practice, that means your best chance is to make your request immediately and attach strong proof.

Your rights in the Philippines

In the Philippines, subscription complaints are generally covered by the Consumer Act of the Philippines, Republic Act No. 7394. For door-to-door or direct sales, there is a 7 working day cooling-off period. For online purchases, there is no universal statutory cooling-off period that automatically applies to every digital subscription, so the outcome often depends on the seller’s policy and the facts of the case.

Here’s the practical takeaway for Proguides users in the Philippines: if you were charged after canceling, charged without clear disclosure, or billed in a way that felt misleading, you can raise the matter with DTI under RA 7394. The law is useful when the issue is deceptive presentation, unfair billing, or refusal to address a valid complaint.

How to request a refund step by step

Start with [email protected] and the support form at Proguides Support. In one message, include your account email, transaction date, charged amount, payment method, and the reason for the refund request. If the issue is a continued charge after cancellation, attach your cancellation screenshot and the date you first requested cancellation.

• State the amount clearly, such as $9.99 (₱10)*
• Ask for cancellation confirmation and refund confirmation in the same message
• Attach screenshots of the membership page, receipt, and any prior support chat
• Set a follow-up reminder after 3 business days

Chargeback, card dispute, and e-wallet complaints

If support does not resolve an unauthorized or continued charge, contact your bank, credit card issuer, GCash, or Maya and ask for a chargeback or transaction dispute. Under BSP-related practice in the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not wait too long.

Use chargeback as a last resort after you have asked Proguides to fix the problem. Send your bank or wallet provider the cancellation confirmation, billing screenshots, and copies of your email to support. If the issue is broader consumer treatment rather than only the payment transaction, file a complaint with DTI as well.

Terms and subscription conditions that Proguides does not clearly spell out

Key terms information missing from the public record

The verified terms source is Proguides Terms, but the available research data does not provide clear public details for auto-renewal, commitment duration, free trial conversion, data retention after cancellation, applicable law, or dispute resolution. For a user trying to cancel fast, this missing detail is not a small issue because these are exactly the clauses that usually control billing disputes.

In plain language, Proguides does not clearly spell out enough public subscription detail in the material available for this guide. If you are subscribing or canceling, read the current terms page yourself on the same day you take action, then save a PDF or screenshot in case the wording changes later.

What this means for you as a subscriber

When a service does not clearly publish how renewal, trial conversion, or post-cancel access works, the burden shifts to you to document everything. Screenshot the terms page, your active plan, and your cancellation request. That extra five minutes can save you hours if a charge appears later.

Just a reminder: no cancellation fee and no early termination fee were found in the terms data for this guide. That is helpful, but it does not solve the bigger issue, which is proving the exact day your renewal was supposed to stop.

Proguides plans and pricing in the Philippines

Current published subscription price

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

Which plan costs more

Only one recurring Proguides plan was verified in the available data, so there is no higher or lower subscription tier to compare here. The known monthly price is $9.99 (₱10)*, and no official annual plan pricing was provided in the verified sources used for this guide.

That also means there is no verified annual discount, no savings calculation, and no published local Philippine billing price to compare against. If you are paying more than $9.99 (₱10)* monthly, review your receipts carefully because the available public pricing does not show another standard subscription tier.

Billing notes and hidden-cost reality check

No cancellation fee and no early termination fee were found in the available terms data. That is the good news. The bad news is that unclear renewal handling can still become expensive if a charge posts again after you thought the account was already canceled.

If you only use Proguides occasionally, a monthly plan can become poor value fast. At $9.99 (₱10)* per month, three extra unwanted renewals would total $29.97 (₱30)*. That is why your real savings come less from plan selection and more from stopping the renewal on time.

Your rights in the Philippines if Proguides keeps charging you

Laws that matter in a subscription dispute

For Philippine users, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. This law supports consumer protection against misleading sales practices and unfair treatment. If Proguides continues billing after a valid cancellation request, or if the subscription setup was presented in a confusing way, RA 7394 gives you a basis to complain.

For payment disputes, BSP-related rules matter because banks and card issuers follow dispute processes with time limits. In practical terms, that means a Proguides charge that should not have happened can be challenged both as a consumer issue through DTI and as a payment issue through your card issuer, GCash, Maya, or bank.

Cooling-off and withdrawal in plain language

In the Philippines, a 7 working day cooling-off period clearly applies to certain direct sales situations. For online subscriptions like Proguides, there is no blanket rule giving every user an automatic 7 day digital cancellation right in all cases. That is why you should not assume a refund is guaranteed just because the purchase was recent.

Still, if the service was marketed in a misleading way, if the recurring nature was unclear, or if billing continued after cancellation, you still have grounds to challenge the charge. Your evidence matters more than general theory, so save dates, screenshots, and copies of every message.

How to file a complaint

If Proguides support does not resolve the issue, prepare a short complaint summary with dates, amounts, and screenshots. State when you subscribed, when you asked to cancel, when the next charge happened, and what support replied. Then submit the complaint to DTI through its consumer channels.

• Your full name and contact details
• Merchant name: Proguides
• Transaction date and charged amount
• Proof of cancellation request
• Screenshots of continued billing
• Copies of support emails or chat logs

Useful authorities and contacts

For Proguides disputes in the Philippines, DTI is the main consumer authority to approach for online subscription complaints under RA 7394. For card or wallet transaction disputes, contact your bank, GCash, Maya, or card issuer immediately and mention the date on your statement because the dispute window is usually about 60 days from the statement date.

You can also keep the official Proguides support page ready when filing your complaint, since it shows the company’s own support channel. That helps show that you already tried to resolve the matter directly before escalating.

What customers say about cancellation and support

Clear verdict from the available reviews

Based on the review set provided for this guide, cancellation looks difficult rather than smooth. The sentiment trend is 0 positive and 3 negative out of 3 unique reviews, with recurring complaints about continued charges, refund refusal, and slow or missing support replies.

Local complaint patterns line up with that trend. Users report difficulty canceling subscriptions when the process relies on email requests or website support forms, and some say refunds remain hard to secure even after they ask to stop the service.

Recurring themes

Sources summary

Individual user experiences

• "I purchased a membership as a gift 2 years ago. It was not at all clear that this was a SUBSCRIPTION, not a gift... even after I told them to cancel the subscription, THEY DIDNT. I was just charged AGAIN... $191.76 [about ₱192]" (Trustpilot)
• "The coaches are all very friendly and provide great personalized feedback... However, I have had issues with the website and app... I have contacted support multiple times and have not received a response." (Trustpilot)
• "I paid a trainer to teach me something in particular in LOL and he did not teach me anything... I feel cheated" (Trustpilot)

To stay balanced, one review did mention that coaches were friendly, flexible, and on time. So the problem is not necessarily the coaching experience itself. The bigger issue is account support, site reliability, and billing confidence once you want to leave.

Documentation checklist before and after you cancel

What to save before sending the request

If a dispute happens, the strongest evidence is usually basic account proof collected before cancellation. Save a screenshot of the account page, your current plan name, your last billing date, and the amount charged, such as $9.99 (₱10)*. Also save a copy of the terms page you saw on the day you canceled.

• Screenshot of membership or billing screen
• Receipt email or payment confirmation
• Account email used for the subscription
• Terms page copy from the same day

What to keep for refunds and disputes

Refund requests move faster when you send exact transaction details on day one. Include the transaction ID, payment method, statement date, and the date you asked to cancel. If you paid through App Store or Google Play, save the store receipt too, because Proguides support may ask you to pursue the refund through the platform that billed you.

After cancellation, keep the confirmation email, support ticket number, and a screenshot of any page showing renewal is off. Then monitor your card, GCash, Maya, or bank statement for at least 2 billing cycles if the company did not give a clear final billing date.

Common mistakes that cause extra charges

Canceling in the wrong channel

A classic mistake is canceling on the Proguides website when the actual recurring payment is controlled by App Store or Google Play. In that case, the website request may not stop the store renewal. Always match the cancellation method to the place that billed you.

Real-world example: you signed up on iPhone, then emailed support and thought the job was done. Your Apple subscription stays active, the renewal posts, and now you are chasing both support and Apple records after the fact.

Waiting too close to the billing date

If your renewal is due tomorrow, sending one support email tonight is risky. Proguides does not publish a precise cancellation processing window in the verified data, so late requests are more exposed to another cycle posting before support answers.

A safer habit is to cancel at least 3 days before renewal and keep the screenshots. If support is silent within 24 to 48 hours, use chat or the support form the same week instead of waiting.

Expecting an automatic refund for unused days

No verified public refund policy was found for unused periods, so do not assume Proguides will automatically return part of the month. Some users specifically complain about refund issues, which suggests refund success may be limited unless there is a strong billing error or unauthorized charge.

Example: you cancel halfway through the month and expect a pro-rated refund. If the company only stops future renewals and keeps the current period active, you may get no money back unless the charge itself was improper.

Not saving confirmation proof

This is the mistake that hurts most when a charge appears later. If you do not keep the email, screenshot, or support ticket, your bank dispute becomes weaker because you cannot easily prove the cancellation date.

One negative review described being charged again after asking for cancellation. That is exactly the kind of case where a timestamped screenshot can make the difference between a quick reversal and a long argument.

Ignoring support delays

If support does not answer, silence is not confirmation. Some users report no response after multiple contacts. Follow up quickly and use another channel before the next billing date passes.

If the charge posts anyway, move fast with your bank, GCash, Maya, or card issuer. In the Philippines, the dispute window is usually around 60 days from the statement date, so delay works against you.

Comparative recap of cancellation methods

Methods, timing, cost, and effort

Key takeaway for Philippine users

Every method above can work, but each fits a different situation. Website support is the fastest if you need immediate action, store cancellation is essential if Apple or Google is billing you, and registered mail is useful when you want extra evidence for a formal dispute trail.

The real deciding factor is proof. If you are already worried about a repeat charge, choose the method that leaves the clearest written record and then verify your payment statement afterward.

After canceling, what should you do next

Immediate checks in the first 24 hours

Right after canceling, look for a confirmation email or a visible account message showing renewal is off. Screenshot that page and save it in one folder with your receipts and support messages. Then put a calendar reminder 2 days before the next expected billing date and another reminder on the billing date itself.

If there is no confirmation within 24 to 48 hours, contact support again at [email protected] or through Proguides Support. Do not assume silence means success.

Monitor your bank, card, GCash, or Maya

Check your statement for at least 1 to 2 billing cycles after cancellation if the service never gave a clear end date. Look for the same merchant descriptor and the same amount, such as $9.99 (₱10)*. If another charge appears, dispute it quickly with your payment provider.

In the Philippines, you can file a chargeback or transaction dispute through your bank, credit card issuer, GCash, or Maya. Cardholders typically have up to 60 days from the statement date under BSP-related dispute practice. DTI handles consumer complaints under RA 7394, so keep screenshots of your cancellation proof for both routes.

If you still want gaming help, try these alternatives

If you are leaving because of billing or support frustration, there are lower-risk options. CS2Crosshair.org offers a large collection of CS2 crosshairs and is free. ValorantCrosshair.org provides a database of Valorant crosshair codes and is also free.

PagePro is listed in the research data too, but it is a landing page service priced at ₱15,000 to ₱25,000 as a one-time fee, so it is not a like-for-like gaming subscription alternative. For most Proguides users, the two free crosshair resources are the more relevant replacements.

Useful links

• Proguides Terms
• Proguides Support
• Official Proguides website
• Department of Trade and Industry

Cancellation address and where to send formal correspondence

Physical mailing address

If you want to send a formal cancellation notice or a written billing complaint, use the publicly listed mailing address below:

• 101 Avenue of the Americas, Suite 820, New York, NY 10013, United States

This is not a Philippines office. Delivery from the Philippines can take time, so use it mainly when you want additional documentary proof alongside email or support chat.

Online process is still the practical main route

For most Philippine users, the fastest channel is still online support through the Proguides support page or by email at [email protected]. No public phone number was found, and no support hours were specified, so written online communication gives you both speed and a usable evidence trail.

If the process feels more complicated than it should be, you are not imagining it. The best way to protect yourself is simple: cancel early, save every screenshot, and watch your next statement closely.