Cancel ROBLOX PREMIUM online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Roblox Premium service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Roblox Premium: Easy Method
What is Roblox Premium
Overview
Roblox Premium is a paid subscription that provides a monthly Robux allowance and some membership benefits in the Roblox platform.
It is billed on a recurring basis until you cancel through the provider where you subscribed.
Key benefits
Typical benefits include monthly Robux and access to certain creator features and trading options.
Exact features depend on the membership tier you hold and may vary by region and platform.
How to cancel Roblox Premium
App Store (iOS / macOS)
Cancel subscriptions through Apple - Roblox cannot cancel App Store subscriptions for you.
- Open Settings on your Apple device.
- Tap your name → Subscriptions → Roblox.
- Choose Cancel Subscription or Cancel Renewal; benefits continue until the paid period ends.
- For more details see an external walk-through: iGeeksBlog: Cancel Roblox Premium (iOS).
Google Play (Android)
Cancel via Google Play or from Roblox settings on some Android devices.
- Open Google Play → Menu → Subscriptions → Roblox → Cancel subscription.
- Or in Roblox: Settings → Subscriptions → Cancel Renewal (if shown).
- Benefits remain active until the end of the paid period after cancelling.
- See a step-by-step guide: iGeeksBlog: Cancel Roblox Premium (Android).
Web / Desktop
Cancel directly from your Roblox account on the website or desktop client.
- Go to Settings → Subscriptions → click the Premium Membership entry → Cancel Renewal.
- Membership benefits continue until expiry after cancellation.
- Roblox help article: Cancel Recurring Membership.
What happens when you cancel
Access and benefits
Your Premium benefits (including monthly Robux allowance) remain active until the end of the paid period you already paid for.
After the period ends, Premium features stop and your membership will not auto‑renew.
Renewal and billing
Cancelling prevents future billing from the same payment method for that subscription cycle.
If you subscribed through Apple, Google, or another store, that provider controls billing and renewal.
Account data
Your Roblox account, creations, Robux balance and purchases remain tied to the account after cancellation.
Any items purchased with Robux generally remain with your account subject to Roblox policies.
Will I get a refund?
Roblox policy
Roblox Premium subscriptions are generally non‑refundable and non‑transferable per Roblox Terms of Use.
Cancelling does not automatically produce a refund except where law requires it.
Common exceptions and legal rights
- Robux purchases are non‑refundable except when law requires otherwise.
- Paid Access experiences purchased in local currency may be refundable within 48 hours; Robux‑based purchases are usually final.
- If a service is faulty or not as described, you may have statutory rights under local consumer law.
Roblox Terms: Roblox Terms of Use.
Third‑party store purchases & unauthorized charges
- Purchases made through Apple, Google Play, Microsoft or Amazon must be refunded via those providers; Roblox cannot process those refunds directly.
- For unauthorized or mistaken credit card/PayPal/Google Play charges, contact Roblox Support - Roblox may issue refunds before you open a charge dispute.
- See: Unauthorized Charges & Refund Requests.
Roblox Premium plans and pricing
Pricing overview
No official or reliable NZD pricing (2024/2025) was found in the verified data.
To see exact local prices check your Roblox account or the App Store / Google Play subscription page on your device.
Current local price lookup
Open Roblox on your device and view the subscription/purchase screen for live NZD pricing.
App store pages also display the local currency and billing terms before you subscribe.
| Plan | Price (NZD) | Billing |
|---|---|---|
| Roblox Premium (tier options) | Varies | Varies |
Your consumer rights in New Zealand
Statutory guarantees
In New Zealand, consumer law (for example the Consumer Guarantees Act and Fair Trading Act) gives remedies when services are not provided with reasonable care and skill.
If the service is faulty or not as described, you may be entitled to repair, replacement or refund under those laws.
How to exercise your rights
- Gather purchase evidence (receipts, subscription IDs, screenshots) before contacting Roblox or your payment provider.
- Contact Roblox Support first; escalate to your payment provider if needed.
- If unresolved, consider contacting consumer protection bodies such as the Commerce Commission or Citizens Advice for guidance.
Right of withdrawal and cooling-off
Unlike some jurisdictions, New Zealand does not provide an automatic 14‑day cooling‑off period for all digital subscriptions.
Any additional withdrawal rights depend on the seller’s terms or specific circumstances covered by local law.
Customer experiences
Positive feedback
Some users report Roblox is "a good and fun game" and appreciate the variety of experiences and social features.
Positive reviews often highlight creative tools andable communities.
Negative feedback
Many reviews complain about age verification and chat restrictions caused by automated checks and grouping by age.
Frequent criticisms also target customer support responsiveness, with some users describing support as unhelpful or slow.
Reported billing issues
There are reports of subscriptions not activating after payment and frustration over lack of refunds for undelivered services.
Trustpilot scores in the verified data indicate a high proportion of 1‑star reviews; weigh this as one signal among many.
Documentation checklist
Essential documents to prepare
- Account email and Roblox username.
- Payment receipt or order confirmation showing date and amount.
- Subscription ID or transaction ID from your App Store / Google Play / payment provider.
- Screenshots of subscription page, billing entries, and any error messages.
Support contact details
- Link to cancel recurring membership: Roblox Help: Cancel Recurring Membership.
- Link for unauthorized charges and refund requests: Roblox Help: Unauthorized Charges.
Common mistakes
Canceling in the wrong place
Example: cancelling on the Roblox website while your subscription is billed through Apple or Google Play.
If you cancel in the wrong place the provider will still charge you at renewal.
Assuming cancellation equals refund
Example: users cancel and then expect a refund for the current period - Roblox generally does not refund cancelled periods unless law requires it.
Always check the refund policy for your payment method.
Not saving proof
Example: failing to keep receipts or screenshots makes disputes slower and harder to resolve.
Always save confirmation emails, store transaction IDs and take screenshots before and after cancelling.
Comparative recap
Quick comparison
The table below summarises where to cancel, who handles refunds, and key notes for each method.
At-a-glance decisions
| Method | Where to cancel | Who processes refunds | Benefits after cancel | Notes |
|---|---|---|---|---|
| App Store (iOS / macOS) | Apple Subscriptions (Settings → Subscriptions) | Apple (refunds via Apple) | Remain until end of paid period | Roblox cannot cancel Apple subscriptions for you |
| Google Play (Android) | Google Play → Subscriptions or Roblox Settings if supported | Google Play (refunds via Google) | Remain until end of paid period | Roblox can advise but Google controls billing/refunds |
| Web / Desktop | Roblox Account Settings → Subscriptions | Roblox (for direct web payments) or payment processor used | Remain until end of paid period | Use Roblox help article to cancel recurring membership |
After cancelling
Confirm cancellation
Check your subscription status in the store or Roblox account and save any cancellation confirmation or screenshots.
Monitor your payment method to ensure no unexpected renewals occur.
Next steps if charged or if you need help
- If you were charged after cancelling, contact Roblox Support and your payment provider immediately.
- Useful links: Cancel Recurring Membership, Unauthorized Charges & Refund Requests, Roblox Terms of Use.
- If your purchase was via Apple or Google, follow their refund procedures first as they control those transactions.
Address
Corporate address
Roblox Corporation, 970 Park Place, Suite 100, San Mateo, California 94403, United States.
This is the publicly available corporate address; it may be used for formal correspondence where required.
No dedicated New Zealand postal address
Roblox does not appear to have a specific New Zealand postal address in public records.
For subscription and refund issues, use the online support channels and your payment provider as described above.
Similar cancellation services
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