Cancellation Roll20: Easy Method

What is Roll20

Roll20 as a virtual tabletop subscription

Roll20 is an online virtual tabletop platform for tabletop RPGs, maps, character sheets, and game sessions run in a browser. It launched in 2012 and is widely used by groups that want to play Dungeons and Dragons or other systems remotely, with a free tier plus paid plans for extra tools and storage.

For users in the Philippines, the setup is familiar if you have used other software subscriptions. You can play for free, then upgrade to Plus at $5.99 (₱338), Pro at $10.99 (₱621), or Elite at $14.99 (₱847) per month based on Roll20 Help Center pricing listed as of November 17, 2025 (help.roll20.net).

What people actually pay for on Roll20

The paid value is mostly about convenience and advanced game management. Plus includes increased content sharing, 4 GB of upload storage, Dynamic Lighting, and unlimited Looking For Group listings, while Pro adds 10 GB storage and more customization, and Elite goes up to 50 GB storage with further boosted sharing and listing visibility (help.roll20.net).

Here is the practical truth: many people subscribe for Dynamic Lighting and storage, not for basic access. If you only join games and do not host complex campaigns, the free tier may already be enough, which is why downgrading instead of fully leaving often makes more sense.

How Roll20 works in the Philippines

Roll20 does not publish Philippine peso billing as its native storefront standard in the Help Center material used here, so local prices are approximate conversions from USD. Support is handled online through a web form, there is no published phone support, and no live chat is available, which can slow things down if you need billing help (help.roll20.net).

There is no minimum commitment period specified in the subscription terms, and there are no free trials for Plus and Pro right now. The model is simple: freemium access, monthly recurring billing if you upgrade, and manual cancellation needed before the next billing date to stop the next charge (help.roll20.net).

How to cancel Roll20 without extra charges

Checks to do before you cancel

A lot of users get frustrated when the cancellation page is hard to find or when a charge still appears after they thought they were done. That frustration is real, especially because user complaints mention unclear account handling and slow responses, so spend 5 minutes preparing before you click anything.

Take a screenshot of your current plan, your billing date, and the email address tied to your Roll20 account. If you host campaigns, save anything important outside the platform, even though Roll20 says your setup returns as you left it if you resubscribe later, including Dynamic Lighting lines on your map (help.roll20.net).

• Open your account and note the next billing date.
• Capture your current plan name such as Plus, Pro, or Elite.
• Save the account email you used for payment.
• Keep recent transaction records from your card, GCash, Maya, or app store account.

Cancel on the website through your account

If you subscribed directly on Roll20, the official cancellation route is through your account page. Roll20 says you should go to the Manage My Subscription page and select the Free tier to downgrade your subscription, which stops auto-renewal after the current billing period ends (help.roll20.net).

The important detail is that cancellation does not trigger an automatic refund. You keep paid access until the end of the current cycle, but the subscription will not renew after that date, so do this before the next billing day if you want to avoid another charge.

• Sign in to your Roll20 account.
• Open the subscription management area.
• Go to Manage My Subscription.
• Select the Free tier as your downgrade option.
• Confirm the change and save a screenshot of the confirmation page.
• Open the official help article if you need the current support path: Roll20 cancellation help.

Cancel through App Store or Google Play if that is where you subscribed

If your Roll20 subscription was started on iPhone or iPad, cancel it in the App Store, not inside the Roll20 website. If you started it on Android through Google Play, the same rule applies there, and using the wrong channel is one of the most common reasons people think they canceled when they actually did not.

Roll20 confirms both store methods in its Help Center. On iOS, open App Store, tap your profile icon, open Subscriptions, select Roll20, then tap Cancel Subscription. On Android, open Google Play Store, tap the menu area, open Subscriptions, select Roll20, then tap Cancel Subscription (help.roll20.net).

• For iOS: App Store > Profile > Subscriptions > Roll20 > Cancel Subscription.
• For Android: Google Play Store > Subscriptions > Roll20 > Cancel Subscription.
• Take a screenshot showing the end date, not just the cancel button.
• If you also want a refund, use Roll20's web form within 15 days of the last payment.

Support, email, and postal option

Roll20 does not list a phone number for subscription support, and there is no live chat. Support is handled through the web form, and the published email address is [email protected], but the Help Center points users to the form for refund and billing issues because it is the official intake channel (help.roll20.net).

If you want written proof outside the platform, you can send a registered letter to the business mailing address often cited in public records. Some users prefer a digital registered letter service such as Postclic because it gives timestamped proof of sending, receipt, and tracking without going to the post office. That is optional, not required, since Roll20's main cancellation route is online.

If you use post, send a brief letter with your account email, profile link, payment date, and a clear instruction to cancel auto-renewal. Allow about 5 to 10 business days for postal delivery and internal handling.

What changes after you cancel your plan

Your access stays active until the paid period ends

Roll20 does not cut off paid access immediately after cancellation if you are simply ending renewal. The subscription stays active until the end of the current billing period, then it stops renewing, so if you canceled on March 10 and your billing date is March 28, you should keep paid features until March 28 (help.roll20.net).

This matters if you are in the middle of a campaign. You can still use the paid tools you already have during the remaining paid time, but you should plan ahead if your game depends on storage limits or advanced features tied to your paid tier.

Auto-renewal stops only after a confirmed cancellation

If you do nothing, Roll20 continues charging on the recurring schedule tied to your subscription. The terms summary says auto-renewal stops after cancellation, which means the key moment is not when you decide to quit, but when the cancellation is actually submitted and reflected in your account or app store settings (help.roll20.net).

That is why screenshots matter. Several user complaints mention unexpected charges after they believed the account was already on a free plan, so your best protection is proof showing the cancellation date and the visible end of renewal.

Your data is not supposed to disappear right away

Roll20 says that if you resubscribe later, everything returns exactly as you left it, including Dynamic Lighting lines on your map (help.roll20.net). That suggests account data and campaign setup are retained rather than fully erased as soon as you downgrade to Free.

Even so, export what you can before canceling if the campaign has important maps, notes, or uploaded assets. A downgrade is not the same as account deletion, and storage or feature limits on the free tier can affect how comfortably you manage older content.

Roll20 refunds and the subscription terms that matter

Refund policy in plain language

This is the section many users care about most because getting charged after canceling or waiting months for a refund is exactly where the anger starts. Roll20 says subscription refunds are honored if your last payment was made within the last 15 days from your initial request, and requests must be submitted through its web form with your account email and relevant details (help.roll20.net).

Just a reminder: canceling alone does not issue a refund. If you are outside the 15 day window, Roll20 says you keep access until the current period expires, but there is no promise of a prorated refund for unused days (help.roll20.net).

How to request a refund step by step

If you were charged recently, move fast. The official route is the web form, and your message should include the email associated with your Roll20 account, the payment date, the amount charged, and a short explanation such as duplicate billing or cancellation made before the renewal date (help.roll20.net).

• Open the support web form from the Help Center article.
• Enter the account email linked to the subscription.
• Add your Roll20 profile link.
• State the last payment date and amount.
• Attach screenshots of the cancellation page or app store status.
• Request a refund within 15 days of the last payment.

Philippines consumer angle, chargebacks, and store billing

In the Philippines, there is no universal statutory cooling-off period for all online subscriptions, but easy cancellation and fair treatment fall under the Consumer Act of the Philippines or RA 7394. For Roll20 specifically, the company gives a 15 day refund request window for recent subscription payments, which is more concrete than the general local online rule framework.

If Roll20 does not resolve an unauthorized or continued charge, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback or transaction dispute. BSP complaint handling generally gives cardholders about 60 days from the statement date to dispute a transaction, and DTI handles consumer complaints involving online subscriptions under RA 7394, so save screenshots of your cancellation confirmation before you escalate.

Terms that affect your subscription

Roll20 says there is no minimum commitment duration specified, no cancellation fee, and no early termination fee in the subscription help material (help.roll20.net). That is good news because you are not locked into a long contract just because you upgraded for one campaign month.

The same source says there are no free trials for Plus and Pro at the moment, though trials may appear in the future for special events or feature launches. The terms summary also notes that applicable law is the United States and disputes are handled under the Terms of Service, but for Philippine users, local consumer complaint channels such as DTI still matter when the issue is billing or unfair charging.

Roll20 plans and pricing in Philippine peso

Current paid plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact current local prices and billing details.

Which plan costs the most and which users may be overpaying

Elite is the most expensive option at $14.99 (₱847) per month, while Plus is the least expensive paid tier at $5.99 (₱338) per month. If you subscribed mainly for Dynamic Lighting and modest asset storage, Plus may be enough, while Pro and Elite make more sense for game masters managing larger libraries and heavier customization.

The truth is, Roll20's cancellation process is simpler than some gaming services, but the value question is where many people overspend. If you are paying Pro or Elite and only running one or two lightweight campaigns, downgrading to Free or Plus can cut recurring costs quickly without deleting your setup.

Billing notes and hidden fee check

No cancellation fee or early termination fee was found in the subscription terms data tied to Roll20's Help Center (help.roll20.net). There is also no free trial for Plus or Pro right now, so you are not dealing with a surprise trial conversion on those plans.

The verified pricing supplied here is monthly. Annual savings details were not provided in the source set used for this guide, so there is no reliable annual comparison to calculate. That missing detail matters because many users assume annual billing exists when it may not be the plan they actually bought.

Your rights in the Philippines when a game subscription keeps charging

Which local rules matter for Roll20 users

For Philippine users, the main law is the Consumer Act of the Philippines or RA 7394. In plain terms, if a subscription is difficult to cancel, keeps billing after you canceled, or refuses to address a valid complaint, you can raise the issue with the Department of Trade and Industry or DTI.

There is no universal cooling-off rule for every online subscription in the Philippines, unlike some other markets. Door-to-door or direct sales have a 7 working day cooling-off period, but online subscriptions like Roll20 are usually judged through fair business practice, clear cancellation, and proper complaint handling under consumer protection rules.

How this fits Roll20's own refund and cancellation rules

Roll20 gives a direct cancellation path and a 15 day refund request window from the last payment date through its web form (help.roll20.net). That company policy is useful because it gives you a concrete deadline, even though Philippine law does not create a blanket online subscription refund period for every service.

If Roll20's terms say one thing but your account keeps getting billed, your evidence matters more than general arguments. Save the cancellation confirmation, the date, the payment record, and any email replies so DTI or your bank can see the timeline clearly.

How to file a complaint in the Philippines

If support does not fix a billing problem, file a complaint with DTI and, for card or e-wallet disputes, with your payment provider as well. For continued charges, BSP-related dispute channels through your bank, credit card issuer, GCash, or Maya are often faster for recovering money than waiting indefinitely for a support reply.

• Prepare screenshots of your canceled status and account email.
• Collect payment receipts, statement entries, and transaction IDs.
• Submit a complaint to DTI through its consumer assistance channels.
• Ask your bank or wallet provider for a chargeback within about 60 days from the statement date if the charge was unauthorized or continued after cancellation.

Useful authorities and contacts

DTI is the key consumer authority for subscription complaint handling in the Philippines. BSP becomes relevant when the issue is a disputed card or e-wallet transaction rather than the service quality itself.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and refunds

Overall verdict from available reviews

Based on the review set provided here, cancellation and refund handling looks difficult rather than smooth. The sentiment trend is 0 positive and 4 negative out of 4 unique reviews, with the recurring pain points being unexpected charges, delayed refunds, and support taking months to respond.

That lines up with the local issues flagged in the research: some users struggle to locate the cancellation option, and others have trouble getting support because there is no live chat and support hours are not specified. To stay fair, Roll20 does offer a documented self-service cancellation route and a refund window, which is better than having no published process at all.

Recurring themes in user feedback

Individual user quotes

• "I have a FREE subscription yet they have charged me every month for more than a year and refuse to respond to my requests for refunds and cancellation of the account." (TrustPilot)
• "Company did eventually contact me and reverse the charges. Wish it didn't take 4 months. But I do appreciate them fixing it." (TrustPilot)
• "It took months for them to respond one time for me. Then they couldn't 'find' my account even after I gave them all my details." (TrustPilot)
• "They couldn't 'find' my account even after I gave them all my details. This conveniently happened when I wanted to return a product from WOTC." (TrustPilot)

Documentation checklist before and after cancellation

What to save before you click cancel

Good documentation saves time if a charge appears later. Before canceling, capture your current plan, the next billing date, the account email, and your profile link because Roll20 specifically asks for account email and relevant information in refund requests (help.roll20.net).

• Screenshot of the subscription page.
• Screenshot of the current plan tier.
• Billing date visible on screen.
• Roll20 profile link.
• Recent payment receipt or statement entry.

What to include in a refund request and what to keep after cancellation

If you ask for a refund, include the payment date, amount charged, and why the charge should be reversed. If the problem was a billing error, Roll20 says to send the profile link and issue details through the web form so support can correct the situation (help.roll20.net).

After canceling, save the final confirmation screen and any email receipt. Then check your next card or wallet statement to make sure no new charge appears after the final paid period ends.

Common Roll20 cancellation mistakes that cause extra hassle

Using the wrong cancellation channel

This is the classic mistake. If you subscribed through App Store or Google Play and only downgraded inside the website, the store billing may still continue because Apple or Google controls that subscription layer.

Solution: cancel in the original billing channel. Website subscriptions should be canceled in Roll20, iOS subscriptions in App Store, and Android subscriptions in Google Play.

Expecting cancellation to mean instant refund

Roll20 says cancellation stops future auto-renewal, but it does not automatically refund the payment you already made (help.roll20.net). Some users only realize this after canceling and then feel blindsided when access stays active but the money is not returned.

Solution: file a separate refund request through the web form within 15 days of the last payment if you want money back. If you are outside that window, expect access to continue until the paid period expires instead of a prorated refund.

Failing to keep proof

User complaints about unexpected charges show why screenshots are not optional. If support later says it cannot find your account or you need to prove the cancellation date to your bank, a saved confirmation page can make the difference.

Solution: keep screenshots of the canceled status, final access date, and statement entries. Store them in cloud storage or email them to yourself the same day.

Waiting too long to dispute a bad charge

Delays hurt your options. If Roll20 support is slow and a charge was unauthorized or continued after cancellation, waiting months can push you outside the normal bank dispute window used under BSP-related card rules.

Solution: contact support immediately, then escalate to your bank, GCash, Maya, or card issuer if there is no timely resolution. Aim to file transaction disputes within about 60 days from the statement date.

Missing the billing date by a day

Because subscriptions stay active until the end of the cycle, some people assume canceling on the billing day is safe. In practice, even a short delay can let the next renewal charge go through before the cancellation is processed in the system or store.

Solution: cancel at least 2 to 3 days before the next billing date. That buffer is especially useful if you are dealing with app store billing or time zone differences.

Comparative recap of all cancellation methods

Method, timing, fee, and difficulty at a glance

Key takeaway for choosing a method

If your subscription was bought directly from Roll20, the web account route is the most direct because it is the official self-service method in the Help Center. If your billing came through Apple or Google, canceling in the matching app store is usually cleaner because it shuts off the recurring charge at the source.

Registered mail is slower but useful if you want an extra paper trail for a billing dispute. No method carries a stated cancellation fee in the verified source used for this guide.

After canceling: how to verify, monitor charges, and move on

Immediate checks and statement monitoring

Right after canceling, confirm that your account or store subscription shows an end date and no future renewal. Put a calendar reminder 3 days before that end date and another one right after your next statement closes so you can spot any continued charge quickly.

For the next 1 to 2 billing cycles, review your bank, card, GCash, or Maya statement carefully. If a new charge appears after cancellation, request a chargeback or dispute with your provider, and keep your screenshots because BSP-related complaint handling often depends on clear proof and timing.

Alternatives if you still want a virtual tabletop

If you are canceling because of cost or support frustration, there are other platforms worth considering. Fantasy Grounds offers free and paid licenses from $39 to $149 one time, Foundry Virtual Tabletop uses a $50 one-time base license, and Astral TableTop has paid plans starting at $5 per month, all based on the verified research supplied for this guide.

Foundry is attractive if you prefer a one-time purchase instead of recurring monthly fees. Fantasy Grounds is strong on automation, while Astral TableTop is more cloud oriented and easier for users who want a friendlier interface.

Useful links

• Roll20 official website
• Roll20 cancellation and refund help
• DTI official website
• BSP official website

Mailing address and online cancellation reality

Postal address for written cancellation records

Roll20's official support flow is online, not by phone or storefront visit. If you still want to send a written notice for your records, the commonly cited corporate mailing and cancellation address is:

• 2657 Windmill Parkway Suite 630, Henderson, NV 89074, United States

This address is based on publicly available business information often used in cancellation instructions. Since Roll20's official help page focuses on account management and web form support, treat postal mail as a backup documentation step rather than the normal cancellation route.

The practical bottom line for users in the Philippines

The fastest path is simple: cancel before the next billing date in the same channel where you subscribed, save proof, and file any refund request within 15 days of the last payment (help.roll20.net). If support drags or a charge continues, escalate quickly to your bank, GCash, Maya, DTI, or BSP-linked dispute process instead of waiting for months.

Heads up: the process is not impossible, but it can feel more confusing than it should be when support is slow. If you document each step on the same day, you greatly reduce the chance of being stuck with an extra ₱338, ₱621, or ₱847 charge on the next cycle.