Cancel Supercoach: Easy Method

What is Supercoach

Overview

SuperCoach is a fantasy-sports platform used for managing teams, viewing live scoring and receiving expert insights for sports such as AFL, NRL and others.

It is available as an app (in‑app subscriptions via the App Store and Google Play) and through web-based services and specialised trainer services on supercoach.me.

Where it's used

Users in New Zealand commonly use the app via the New Zealand App Store or Google Play, and some services are offered directly via SuperCoach websites.

Different subscription types (in‑app, web account, trainer service) have different cancellation and refund rules, so the method depends on how you subscribed.

How to cancel Supercoach

In‑app subscriptions (App Store / Google Play)

• These subscriptions must be cancelled through the relevant store's subscription settings; SuperCoach cannot cancel them for you.
• On iPhone/iPad: open Settings → tap your name → Subscriptions → find SuperCoach → Cancel.
• On Android: open Google Play → Profile → Payments & subscriptions → Subscriptions → find SuperCoach → Cancel.

Web‑based subscriptions or account cancellations

• If you subscribed via a SuperCoach website, check your account settings for a cancel or manage subscription option and follow the on‑screen steps.
• If no cancel option is visible, contact SuperCoach support referencing your account email and subscription details; keep screenshots and receipts.

Trainer service subscriptions (supercoach.me)

• Trainer service subscriptions on supercoach.me are stated as non‑cancelable and non‑refundable in the provider terms.
• If you subscribed to a trainer service, review the service terms and contact the provider directly for any account or termination queries.
• Refer to the supercoach.me terms for exact contractual obligations: supercoach.me terms.

What happens when you cancel

Access and renewal

When you cancel an in‑app subscription it typically remains active until the end of the current billing period.

Web‑based cancellations usually prevent future renewals but you will normally keep access until the paid period ends, unless stated otherwise in the plan terms.

Data and account

Your SuperCoach account and associated data (team, history) usually remain linked to your account after cancellation.

Export or screenshot any important information before cancelling if you may need it later.

Confirmation and receipts

After cancellation you should receive a confirmation from the store or from SuperCoach; save that confirmation and any receipts for records.

If you do not receive confirmation, check the store subscription page or contact support with proof of payment and account details.

Will I get a refund?

General refund policy

SuperCoach's published position is that subscription fees are generally non‑refundable and partial‑period refunds are not provided.

That policy is stated in provider terms and applies to most subscription types unless law requires otherwise.

In‑app purchases (App Store / Google Play)

• Refunds for in‑app purchases are handled by the App Store or Google Play according to their refund rules, not directly by SuperCoach.
• To request a refund for an in‑app purchase, use Apple's or Google's report‑a‑problem/refund processes in your purchase history.

Exceptions and legal rights

• New Zealand consumer law (see next section) can override non‑refund clauses where services are not delivered with reasonable care and skill.
• If you believe the service failed to meet acceptable standards, raise the issue with SuperCoach and, if unresolved, consider external dispute steps under NZ consumer protections.

Supercoach plans and pricing

Listed plans

Notes on pricing

Prices above reflect what appeared in the New Zealand App Store in January 2026 and may change over time.

'SuperCoach Plus' may appear in more than one annual price tier in the app; CODE Sports shows both monthly and annual price points.

Your consumer rights in New Zealand

CGA basics

Under the New Zealand Consumer Guarantees Act (CGA) paid services must be supplied with reasonable care and skill.

If a paid service is not delivered properly the CGA can give you remedies even if the supplier's terms say no refunds.

How this affects cancellations and refunds

• If SuperCoach fails to provide the service with reasonable care and skill you may be entitled to a remedy, which could include a refund or partial refund under CGA.
• Start by raising the issue directly with SuperCoach and keep clear evidence of the problem (screenshots, dates, receipts).

Further steps and complaints

If direct contact does not resolve the issue you may consider contacting consumer organisations or dispute resolution options in New Zealand.

See provider terms and relevant consumer guidance when preparing a formal complaint: reference to CGA context.

Customer experiences

Positive reports

Some users report that completing app linking steps (the "connect journey") resolves cross‑device login and access issues.

These reports indicate that following in‑app account linking instructions can fix some activation problems: example.

Negative reports

Multiple users have reported technical issues such as app freezes, white screens and reinstall loops that affected usability and access.

Support complaints include delayed activation after bank updates and slow responsiveness from help channels: issues, support delays.

Takeaway

• Technical issues and support responsiveness are common themes; keep records of problems and communications when disputing charges or requesting help.

Documentation checklist

Before you cancel

• Subscription receipt from App Store / Google Play or SuperCoach confirmation email.
• Screenshots of your subscription status in the store or account settings.
• Account email, username and any subscription ID or order number.

If you need to dispute or request a refund

• Payment statement showing the charge (bank or card screenshot).
• Dates and times when problems occurred, plus screenshots of errors.
• Copies of correspondence with SuperCoach support and any reference numbers.

Common mistakes

Cancelling in the wrong place

Users often try to cancel a subscription inside the SuperCoach app or website when it was purchased through the App Store or Google Play.

Remember in‑app purchases must be cancelled via the store; the provider cannot remove a store subscription for you.

Expecting automatic refunds

Many expect an immediate refund when cancelling; SuperCoach terms state fees are generally non‑refundable and stores manage refunds for in‑app purchases.

If you expect a refund, follow the store process promptly and provide clear evidence of service failure if invoking consumer rights.

Comparative recap

Quick comparison

Key differences

The main difference is who controls cancellations and refunds: stores control in‑app purchases, SuperCoach controls web subscriptions, and trainer services have separate non‑cancelable terms.

Always check where you purchased the subscription and keep evidence to support any dispute.

After cancelling

What to check

• Confirm cancellation in the App Store / Google Play subscription list or in your SuperCoach account.
• Save confirmation emails, receipts and screenshots showing the cancellation and any end‑date for access.

Useful links

• SuperCoach terms (general): supercoachcafe.com terms
• SuperCoach trainer terms: supercoach.me terms
• Example user reports and discussions: Reddit thread, Reddit issues
• Reference to NZ consumer context: terms with CGA reference

Address

Postal address

No New Zealand postal address for SuperCoach cancellation was available from the sources checked.

Because no local postal address was found, use in‑app or web account routes and store support for cancellations.

How to contact support

For in‑app purchases use the Apple or Google support/refund processes from your purchase history.

For web or trainer service account issues use the SuperCoach website contact/support channels referenced in the provider terms: supercoachcafe.com terms and supercoach.me terms.