Cancel The Elder Scrolls Online (Eso): Easy Method

What is The Elder Scrolls Online (Eso)

Overview

The Elder Scrolls Online (ESO) is a massively multiplayer online role‑playing game set in the Elder Scrolls universe.

Players explore Tamriel, complete quests, and can subscribe to ESO Plus for DLC access and premium benefits.

Subscription and purchases

ESO offers one‑time purchases (game editions, chapters) and a recurring ESO Plus subscription with periodic billing.

In‑game purchases include crowns, DLC, and cosmetic items sold through platform stores and the ESO Crown Store.

How to cancel The Elder Scrolls Online (Eso)

PC / Mac / Epic (web account)

• Log into your ESO account at the official site.
• Go to Manage Membership and select "Cancel Membership".
• Confirm cancellation; you will see a banner and receive an email confirming the change.
• Your ESO Plus status will change to "Cancelled" but you keep benefits until the period ends.

Steam, Xbox and PlayStation

• Steam: Open Steam > Account Details > Manage Subscriptions > Edit next to ESO Plus > "Cancel my subscription" > Apply. Status will change under "Next Billing Date".
• Xbox / PlayStation: Cancel via the console provider (Microsoft or Sony) subscription management pages or support - ESO support directs platform cancellations to the platform provider.
• For subscription issues on consoles, use your Microsoft or Sony account subscription settings or contact platform support directly.

ESO store purchases and pre‑orders (PC/Mac store)

• If you purchased through the ESO PC/Mac store or pre‑ordered there, submit a ticket through the ESO support portal to request cancellation.
• These purchases typically cannot be cancelled directly from the account page; support must handle the request.

What happens when you cancel

Access and benefits after cancellation

After cancelling ESO Plus you retain all ESO Plus benefits until the end of the current paid period.

Once the paid period ends, DLC access, monthly crowns and Craft Bag access tied to ESO Plus will be removed.

Renewal and billing

Cancellation prevents future auto‑renewal; you will not be charged again after the current period ends.

Check your account or platform subscription page to confirm the status and next billing date shows as cancelled.

Account data and purchases

Owned game content, crowns already purchased, and account data remain intact after cancelling a subscription.

Consumable items already spent, and entitlements used during the subscription period are not refundable in most cases.

Will I get a refund?

General ZeniMax / ESO refund policy

ESO's standard policy states refunds are not permitted except where required by local law.

That means refunds are unlikely unless a local consumer right applies or the platform offers a refund window.

Exceptions and platform refund rules (New Zealand)

• New Zealand consumer guarantees may override a no‑refund policy if digital content fails to meet acceptable quality or is not fit for purpose.
• PlayStation Store (NZ): Games, add‑ons and in‑game consumables are refundable within 14 days if not downloaded/streamed or consumed; subscriptions are cancellable within 14 days from purchase for a refund even if used, subject to Sony’s terms.
• Steam/Xbox refund rules differ by platform - check each provider’s refund policy and time limits for eligibility.

How to request a refund

• Contact ESO support via the support portal for ESO store purchases or to discuss local consumer remedies.
• For platform purchases, use the platform’s refund process (Steam support, Microsoft support, PlayStation support) and include purchase details and reasons.

The Elder Scrolls Online (Eso) plans and pricing

Pricing summary

Below are representative NZD prices from platform storefronts. Prices vary by platform, promotion and region.

Use the table to compare common purchase options and subscription pricing.

Your consumer rights in New Zealand

Consumer guarantees for digital content

New Zealand law provides consumer guarantees that apply to digital goods and services, including games and subscriptions.

These guarantees cannot be excluded by a seller’s terms and may provide remedy if content is faulty or not fit for purpose.

Remedies and how to pursue them

• Possible remedies include refund, replacement, or repair if the digital content is defective or not as described.
• If ESO or a platform refuses a lawful remedy, contact Consumer Protection NZ for guidance or use dispute resolution channels.

Practical steps for NZ customers

Keep purchase records, receipts and screenshots showing the issue; these help when requesting a remedy from ESO or the platform.

Raise the issue first with the platform (Steam/Microsoft/Sony) and with ESO support, and reference your consumer rights if needed.

Customer experiences

Positive feedback

Many players praise ESO’s storytelling, world design and depth; reviewers note long hours of enjoyable questing and strong lore appeal.

Some users describe the game as good value for extensive quest content and exploration opportunities.

Negative feedback

Common complaints include concerns about monetisation (Crown Crates), server performance, bugs, and sometimes slow or frustrating customer support.

Trustpilot and forum feedback show a mix of high praise for content and sharp criticism about stability and support responsiveness.

Balanced takeaway

Player experience varies widely: content and storytelling are frequently praised, while live‑service issues and monetisation divide opinion.

Check recent reviews and platform stability reports before committing to a recurring subscription.

Documentation checklist

What to collect before cancelling

• Account email/username and platform used for the purchase.
• Order number, transaction receipt or billing statement showing the purchase.
• Dates of purchase, subscription period, and screenshots of billing or in‑game entitlements if relevant.

What to include in support requests

• Clear description of the request (cancellation and/or refund), including reason and desired outcome.
• Attach receipts or screenshots and provide the account name used for the purchase.

Common mistakes

Not checking the purchase platform

Many users try to cancel on the ESO site when the subscription was purchased via Steam, PlayStation or Xbox.

Always cancel through the platform where the billing originates to avoid delays or failed cancellations.

Missing proof of purchase

Failing to keep receipts, transaction IDs or screenshots can slow down refund or dispute requests with platform support or ESO.

Save confirmation emails and take screenshots of account subscription pages showing billing dates and status.

Assuming immediate loss of benefits

Some users expect instant loss of ESO Plus benefits upon cancellation; in fact benefits usually remain until the paid period ends.

Check the cancellation confirmation and your account page to confirm the exact expiry date of benefits.

Comparative recap

How methods compare

The table below summarises cancellation method, refund likelihood and quick notes for common platforms.

Use it to pick the correct route for cancelling or requesting a refund.

After cancelling

Confirmations and checks

• Confirm you receive the cancellation email or see the cancelled status on your account or platform page.
• Note the date your ESO Plus benefits will expire and check that no further charges occur.

Useful links

• ESO Support Portal - submit tickets for ESO store purchases or account issues.
• Steam Subscriptions - manage Steam‑billed subscriptions and refunds.
• Microsoft Services & Subscriptions - manage Xbox subscriptions.
• PlayStation Returns & Refunds (NZ) - PlayStation Store refund and cancellation guidance for New Zealand.
• Consumer Protection NZ - guidance on consumer guarantees and how to pursue remedies.

Address

Primary mailing address (US corporate)

Bethesda Softworks LLC, 1370 Piccard Drive Suite 120, Rockville, Maryland 20850, United States.

Notes about contacting by post

No specific New Zealand postal address for ESO cancellations was located; online support and platform provider channels handle most cancellations and refunds.

For legal or formal notices you may use the Bethesda corporate address above, but expect online support to be the fastest route.