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Cancellation service #1 in New Zealand
Cancel World Of Warcraft: Easy Method
What is World Of Warcraft
Overview
World Of Warcraft (WoW) is a subscription-based massively multiplayer online role-playing game (MMORPG) from Blizzard Entertainment.
How people access it
Players access WoW through a Blizzard (Battle.net) account on PC or via platform stores for certain purchases.
How to cancel World Of Warcraft
Cancel via Battle.net (recommended)
- Go to your Games & Subscriptions page on Battle.net: Battle.net Games & Subscriptions.
- Log in, find World Of Warcraft, click Manage, then select "Cancel Subscription".
- Confirm cancellation. Your account stays playable until the current paid game time expires.
Cancel if purchased through App Store or Google Play
- If you subscribed via Apple App Store or Google Play, you must cancel through that store's subscriptions management.
- Blizzard cannot cancel App Store or Google Play subscriptions for you; use Apple support or Google Play support for steps.
What happens when you cancel
Access after cancellation
Your World Of Warcraft account remains playable until the end of the paid period you already purchased.
Renewal and recurring billing
Cancelling stops future recurring payments; it does not refund the current active game time unless you meet refund conditions.
Account data and services
Your characters, account data and entitlements remain tied to your Battle.net account unless Blizzard suspends or bans the account for policy reasons.
Will I get a refund?
General Blizzard refund policy
- Game purchases (WoW and expansions): refundable within 14 days if played less than 2 hours.
- Most in-game items, services, tokens and subscriptions: refundable within 14 days if unused.
- WoW Tokens: refundable within 7 days unless used or listed on the Auction House.
App Store / Google Play purchases
- Purchases made via Apple, Google or other third-party storefronts must be refunded through those stores.
- Blizzard's refund policy states it cannot refund purchases made via Apple or Google.
World Of Warcraft plans and pricing
Subscription plans (NZ$)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1-Month Recurring Subscription | NZ$26.99 | Monthly | 30 days game time |
| 3-Month Recurring Subscription | NZ$75.57 | 3 Months | 90 days game time |
| 6-Month Recurring Subscription | NZ$140.34 | 6 Months | 180 days game time |
| 12-Month Recurring Subscription | NZ$280.68 | 12 Months | 365 days game time |
| WoW Token | NZ$36.00 | One-time | Exchangeable for game time or in-game gold |
| Blizzard Balance from Token Redemption | NZ$27.00 | One-time | Credit added to Blizzard Balance |
| Character Services (Name Change) | NZ$18.00 | One-time | Change character name |
| Race Change | NZ$45.00 | One-time | Change character race |
| Character Transfer | NZ$45.00 | One-time | Transfer character between servers |
| Faction Change | NZ$54.00 | One-time | Change character faction |
| Pets | NZ$18.00 | One-time | In-game pet purchase |
| Mounts | NZ$45.00 | One-time | In-game mount purchase |
| Guild Transfer & Faction Change | NZ$63.00 | One-time | Move guild and change faction |
| Guild Name Change | NZ$36.00 | One-time | Change guild name |
| Character Boost | NZ$108.00 | One-time | Boost character level |
Notes on pricing
Prices effective from February 7, 2025. Existing recurring subscriptions as of 11:59 p.m. AEDT on February 6, 2025 may keep previous rates for up to six months.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, consumers can seek remedies (refund, repair, replacement) if digital goods or services are not of acceptable quality, not fit for purpose, or misrepresented.
Fair Trading Act 1986 and digital services
It is unlawful for businesses to mislead or use blanket "no refunds" clauses to override consumer rights under the CGA.
Application to WoW and Blizzard
- WoW subscriptions and digital content are treated as services; NZ consumers may have legal recourse if Blizzard refuses a valid refund.
- If you believe Blizzard has refused a lawful refund, you can contact the Commerce Commission or seek dispute resolution advice.
Customer experiences
Positive feedback
Some users report satisfactory gameplay and value from long-term subscription plans and in-game purchases.
Negative feedback and common themes
- Many reviews note poor customer service: slow responses and bot-like replies.
- Some customers report account bans they viewed as unfair and dissatisfaction with game direction and quality changes.
Documentation checklist
Before you request a refund or dispute
- Battle.net account email and username.
- Order or transaction ID for the purchase.
- Purchase date and payment method details.
- Evidence of usage (playtime) if disputing eligibility (e.g., timestamps).
When contacting support or a consumer agency
- Record of support tickets or chat transcripts with Blizzard.
- Screenshots of billing charges and subscription status.
- Dates and details of any in-game status changes (tokens used, items consumed).
Common mistakes
Trying to cancel the wrong way
Example: contacting Blizzard support to cancel an Apple or Google Play subscription. Those subscriptions must be cancelled through the store where they were purchased.
Failing to gather proof
Example: asking for a refund without the order ID, payment record or playtime evidence. Lack of documentation can delay or deny a refund.
Assuming "no refunds" overrides law
Example: relying on vendor policy alone. In New Zealand, the CGA and Fair Trading Act can provide rights despite a seller's stated "no refunds" policy.
Comparative recap
How cancellation methods compare
| Item | Web (Battle.net) | App Store / Google Play | Refund likelihood |
|---|---|---|---|
| How to cancel | Manage → Cancel Subscription on Games & Subscriptions page. | Cancel through Apple or Google subscription settings. | Higher if within Blizzard's refund rules or store policies allow refunds. |
| Who can cancel for you | You via account; Blizzard cannot cancel third-party store subs. | Only the store (Apple/Google) can manage those subscriptions. | Blizzard cannot refund third-party purchases; use store refund processes. |
| Refund window | Generally 14 days for games/services; 7 days for unused WoW Tokens in some cases. | Subject to Apple/Google store refund policies and timelines. | Depends on use (playtime, token use) and store rules. |
Key takeaway
Cancel Battle.net subscriptions on the Games & Subscriptions page. Manage Apple/Google subscriptions through those stores.
After cancelling
What to check immediately
- Confirm your subscription status on the Battle.net Games & Subscriptions page after cancelling.
- Keep confirmation emails and screenshots showing cancellation and remaining game time.
Useful links and next steps
- Battle.net Games & Subscriptions: https://account.battle.net/games
- Apple support for subscriptions: https://support.apple.com
- Google Play subscriptions: https://support.google.com/googleplay
- NZ consumer rights (Commerce Commission): https://comcom.govt.nz
Address
No local postal cancellation address
There is no dedicated postal address for cancelling World Of Warcraft subscriptions in New Zealand.
How Blizzard requires cancellations
Blizzard requires users to cancel subscriptions via their online account management pages rather than by post.
Similar cancellation services
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.