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Cancellation service #1 in Canada
World of Warcraft (WoW) is a subscription-based massively multiplayer online role‑playing game (MMO) developed by Blizzard Entertainment. It gives players access to the current retail game and WoW Classic, with options for recurring monthly subscriptions or longer-term plans and in‑game purchases.
When you cancel a recurring WoW subscription through Battle.net, access to subscription features remains until the paid period ends; the subscription will not renew after that date. For platform purchases (App Store, Google Play), cancelling prevents future renewals but your access typically continues for the remainder of the paid period according to the platform’s rules. Blizzard retains account data (characters, achievements, progress) according to its data retention and account policies; cancelling a subscription does not delete your account or characters automatically. If you later resubscribe, your access and progress are normally restored.
Refund eligibility depends on where and what you purchased. For purchases made directly via Battle.net / Blizzard web: Blizzard’s refund policy offers a full refund for an unused World of Warcraft subscription within 14 days of purchase. Games and expansions bought from Blizzard may be refunded within 14 days if playtime is under two hours. Most in‑game items are refundable within 14 days if unused; certain services (for example character or faction changes) can be refunded within 7 days if unused. WoW Tokens are refundable within 7 days if unused and not listed on the Auction House. Pre‑purchases and gifts have specific windows (refund prior to release if unplayed; gifts refundable within specified timeframes). See Blizzard’s refund policy for details: Blizzard refund policy.
If you purchased through the App Store or Google Play, refunds and cancellations are subject to Apple’s or Google’s refund policies - Blizzard cannot process refunds for purchases made through those platforms. If a refund is denied and you believe it was unjust, you may pursue a chargeback through your bank or card issuer, but outcomes vary by financial institution and payment method.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1‑month recurring subscription | C$21.99 | Monthly | Access to WoW + WoW Classic, recurring billing |
| 3‑month subscription | C$52.49 | 3 months | Access to WoW + WoW Classic, recurring billing |
| 6‑month subscription | C$97.99 | 6 months | Access to WoW + WoW Classic, recurring billing |
| 12‑month subscription | C$195.98 | 12 months | Access to WoW + WoW Classic, recurring billing |
Under Canadian federal and provincial law, there is no general mandatory “cooling‑off” period that guarantees an automatic 14‑day cancellation right for digital goods or online subscription services such as WoW. Specific consumer protections (for example certain distance or door‑to‑door sales rules) do not typically apply to online games. In Québec, rules for tangible goods and certain services allow cancellation/refund windows for specific purchases, but these protections generally do not extend to digital subscriptions. Blizzard’s published refund and subscription policies govern most cases; if you believe a refund was unfairly denied, you can raise the issue with your payment provider or pursue a chargeback, keeping in mind outcomes depend on your bank and card issuer.
Public reviews from Canadian users show mixed to negative experiences with customer service responsiveness and quality. Common themes include frustration with templated or automated replies, slow response times, and difficulties resolving account or refund issues. There are also numerous complaints about bans and dispute resolution. That said, some users report straightforward outcomes when using Battle.net’s subscription management or following Blizzard’s published refund procedures, especially when purchases meet the explicit refund conditions.
Many users assume that deleting the game or uninstalling the app cancels a subscription - this does not cancel App Store, Google Play, or Battle.net subscriptions. Some expect Blizzard to cancel or refund purchases made through Apple or Google; Blizzard’s policy is that platform purchases must be managed through those platforms. Other frequent errors include waiting beyond Blizzard’s stated refund windows (14 days for many items, 7 days for some services and tokens), not saving transaction IDs or receipts, and failing to document that an item or service was unused. These mistakes can make refunds or disputes harder to win.
| Method | Refund | Difficulty |
|---|---|---|
| Battle.net / Web | Refunds possible: unused WoW subscriptions within 14 days; games/expansions within 14 days if playtime < 2 hours; items/services per Blizzard policy | Moderate |
| App Store (iOS) | Refunds handled by Apple per App Store policies; Blizzard does not process platform purchases | Moderate |
| Google Play (Android) | Refunds handled by Google Play per Google policies; uninstalling the app does not cancel subscription | Moderate |
After you cancel, keep copies of confirmation screens, emails and transaction receipts. If you requested a refund, retain your support ticket numbers and any correspondence. For purchases through the App Store or Google Play, follow those platforms’ refund request processes if needed. If you send physical mail to Blizzard for dispute or documentation purposes, consider registered/trackable postage to have proof of delivery. Official reference links: Blizzard refund policy (blizzard.com), Battle.net subscription support (Battle.net support), and Google Play subscription guidance (Google Play help).
Attn: Customer Service, Blizzard Entertainment, 1 Blizzard Way, Irvine, CA 92618, United States of America
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.