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Cancel ALLFIT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Allfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Allfit: Easy Method
What is Allfit
Overview
ALLFIT is a New Zealand gym brand offering membership plans with 24‑hour access, classes, and wellbeing features across local clubs.
Memberships may include fixed minimum terms, monthly billing options and add‑on services such as sauna access, body scans and guest passes.
Where policies are published
Key membership rules (cancellation, holds, refunds, class booking rules) are set out in ALLFIT’s Terms of Use and FAQ pages.
See the official terms: ALLFIT Terms of Use and the FAQ: ALLFIT FAQ.
How to cancel Allfit
Standard cancellation steps
- Give 1 month’s written notice. Notice must be sent in writing (email) and include your name, membership number, club and preferred cancellation date.
- Send the written notice to ALLFIT via the club contact or head office as advised in your membership agreement. Official notices can be sent to ALLFIT Limited, 42A Kouka Road, Beachlands, Auckland 2018.
- Continue paying the full membership rate for the one‑month notice period; membership remains active during that time.
Cancellation timing and fees
- After the minimum term: no termination fee if you give notice at or after the end of the minimum term.
- During the minimum term: you must give 1 month’s written notice and pay an early termination fee of NZ$250 or the remainder of the term (whichever is less).
- New memberships have a 5‑day written cooling‑off period for full cancellation and refund of unused credit.
Membership holds and class cancellations
- Membership can be placed on hold for a minimum of 2 weeks and up to 3 months per year with at least 5 working days’ notice; hold weeks do not count towards the minimum term.
- If you cancel while on hold, 14 days of full payment still apply.
- Class booking cancellations: cancel by 8:30pm the evening before for early‑morning classes, or at least 1 - 2 hours prior for other classes via the ALLFIT app to avoid a "No Show".
What happens when you cancel
Access and billing
Your membership continues for the one‑month notice period and you must pay the full membership rate during that time.
If you cancel at or after the end of the minimum term, no termination fee applies; if within the term an early termination fee may apply.
Renewal and holds
Automatic renewal or ongoing billing stops after your notice period ends, provided the cancellation was accepted under the contract terms.
Held weeks do not count toward a fixed minimum term; cancelling during a hold may still trigger minimum payment obligations.
Data and confirmations
Request written confirmation of cancellation and keep copies of your notice and any reply from ALLFIT for your records.
If you require proof for a fee exemption (medical, pregnancy, long‑term sickness), supply the relevant certificate when you submit your written notice.
Will I get a refund?
Cooling‑off refunds
New members who cancel in writing within the 5‑day cooling‑off period are entitled to a refund of unused services or credit.
Make the cancellation in writing within five days and request the refund; ALLFIT will return unused credit or goods per the Terms of Use.
Other refund rules and exceptions
- ALLFIT does not generally refund for short gym closures (under 14 days) or normal facility changes.
- Program‑specific refunds: e.g. the 8‑Week Challenge may be refunded in full if ALLFIT cancels the program or if you withdraw for medical reasons before the stated cut‑off with a medical certificate. See the program terms: 8‑Week Challenge terms.
- Medical, pregnancy or long‑term sickness certificates can exempt you from early termination fees in many cases; include supporting documentation with your written notice.
Allfit plans and pricing
Current sample plans
| Plan | Price (NZ$) | Billing period | Key features |
|---|---|---|---|
| ALLFIT Active - 12 Month Membership | 56.12 | Monthly | 24‑hr Gym Access, Gym Induction, Tanita Bodyscan, Crowd DJ, Premium Wifi, 2 Free Guest Passes (12‑month term) |
| ALLFIT Extra - 12 Month Membership | 86.45 | Monthly | 24‑hr Access, Gym Induction, Unlimited Sauna, New Programme Every 8 Weeks, Bodyscan Every 8 Weeks, Monthly Wellness Check‑Ins, Crowd DJ, Premium Wifi, 4 Free Guest Passes |
| ALLFIT Active - Flexi Open Term (Youth) | 73.45 | Monthly | Youth Access 6am - 6pm, Gym Induction, Crowd DJ, Premium Wifi |
Pricing notes
These monthly prices were captured from the ALLFIT Members Portal (mid‑2025) and reflect typical club billing for NZ locations.
A $49 joining fee typically applies unless a promotion states otherwise; check your club’s sign‑up terms for exact costs.
Your consumer rights in New Zealand
Cooling‑off and refunds
Under ALLFIT policy, new members have a 5‑day cooling‑off period to cancel and obtain a refund of unused services.
Keep your cancellation in writing and request the refund within that time to exercise this right.
Fair contract terms and exemptions
Fixed‑term memberships include specified early termination provisions and set fees; medical and related exemptions are recognised where certified.
Notice periods and payment obligations must be clear in the contract; retain copies of your agreement for reference.
Practical consumer protection advice
- Ask for written confirmation of cancellations and refunds.
- Retain evidence (emails, bank statements, medical certificates) to support any dispute.
- If unresolved, you can contact consumer protection services such as Consumer Protection NZ or seek dispute resolution guidance.
Customer experiences
Positive experiences
Many members report prompt and helpful support when dealing with unexpected charges, with the Escalation Team resolving issues and issuing refunds when needed.
Several users describe the subscription cancellation process as being handled smoothly and efficiently once they contacted support.
Negative experiences
Some members initially encountered unexpected or wrong charges to their accounts; although many were eventually resolved, these incidents caused friction.
A few reviewers said the website or sign‑up process felt unfamiliar at first, requiring direct contact with support to clarify terms.
Documentation checklist
What to include with your cancellation
- Written notice (email) stating your intention to cancel, desired end date and membership number.
- Full name, contact phone, email and the club location where you are a member.
- Copy or screenshot of your membership agreement or billing details showing the minimum term and payment method.
Supporting documents for exemptions or refunds
- Medical certificate, pregnancy confirmation, or long‑term sickness documentation if claiming an exemption from fees.
- Evidence of payments or incorrect charges (bank statements, receipts) if disputing billing.
- Keep copies of all correspondence and the Club’s written reply confirming cancellation or refund decisions.
Common mistakes
Missing or late notice
Failing to provide the required 1 month’s written notice is a frequent error; verbal or informal messages (e.g. social media DMs) are unlikely to be accepted.
Always send a clear written email and request written confirmation to avoid disputes about timing.
Assuming app store cancellation works
Members sometimes assume cancelling the ALLFIT mobile app or an App Store/Google Play subscription cancels their membership; ALLFIT NZ memberships are usually managed directly with the club, so app store cancellation may not stop club billing.
Confirm the correct cancellation channel in your membership agreement and always follow the written notice requirement.
Comparative recap
Quick policy comparison
| Topic | ALLFIT policy | NZ consumer expectation / note |
|---|---|---|
| Cooling‑off | 5‑day written cooling‑off for new members; refund of unused services. | Consistent with consumer rights to cancel within a short period for new services when contract allows. |
| Early termination | 1 month’s written notice + NZ$250 fee or remainder of term (whichever is less) if cancelling during minimum term; exemptions for medical reasons. | Fixed‑term contract fees are enforceable if clearly disclosed; medical exemptions are common and reasonable. |
| Membership holds | Hold 2 weeks - 3 months per year with 5 working days’ notice; hold weeks do not count toward minimum term. | Reasonable flexibility; ensure holds and effects on minimum terms are stated in your contract. |
| Class cancellations | Cancel by 8:30pm prior evening for early classes, or 1 - 2 hours before other classes via app to avoid No Show penalties. | Booking and No Show rules are common; check booking terms to avoid restrictions. |
After cancelling
Follow‑up steps
Keep a copy of your written cancellation and the Club’s confirmation email until all final charges and refunds are settled.
Monitor your bank statements for any unexpected charges during or after the notice period and contact ALLFIT promptly if needed.
Helpful links and contacts
ALLFIT Terms of Use: https://www.allfit.co.nz/terms-of-use/
ALLFIT FAQ: https://www.allfit.co.nz/faq/
8‑Week Challenge terms: https://www.allfit.co.nz/8wcbl/
Address
Head office for notices
ALLFIT Limited
42A Kouka Road, Beachlands, Auckland 2018, New Zealand
Notes on notices
The head office address is used for official notices including membership cancellation under the Terms of Service and Privacy Policy; always send written notice and request written confirmation.