Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Alo Moves service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Alo Moves: Easy Method
What is Alo Moves
Overview
Alo Moves is a subscription-based digital fitness service offering yoga, meditation, and workout classes delivered via web and mobile apps.
Content is produced by instructors and accessed through a paid membership or selected loyalty programs such as Alo Access.
How people use it
Members stream classes on-demand across devices and can follow courses, challenges, and playlists.
Subscriptions are billed recurring monthly or annually unless cancelled through the original purchase channel.
How to cancel Alo Moves
Website (direct subscription)
- Go to alomoves.com and log in with your account.
- Open Settings, then Membership or Manage Membership, and follow the prompts to cancel.
- Do not rely on uninstalling the app or deleting the mobile app account - those actions do not cancel a website subscription.
iOS (App Store) and Android (Google Play)
- If you subscribed on iPhone or iPad, cancel via your Apple ID subscriptions in Settings; go to Settings > [your name] > Subscriptions and cancel Alo Moves there.
- If you subscribed on Android, open the Google Play Store > Profile > Payments & subscriptions > Subscriptions > Alo Moves and choose Cancel subscription.
- Deleting the app or removing the app icon does not stop billing; you must cancel through the App Store or Google Play subscription settings.
What happens when you cancel
Access after cancellation
After you cancel, you keep access to Alo Moves until the end of your current billing period.
No immediate cutoff occurs unless the provider states otherwise at time of cancellation.
Renewal and account data
Automatic renewal stops after cancellation, provided the cancellation took effect before the next billing date.
Alo Moves may retain account data; check Settings or the privacy policy on the website for data retention and export options.
Will I get a refund?
Standard refund policy
Alo Moves generally does not offer refunds once a billing period has started and does not provide pro‑rata refunds for partially used periods.
Subscriptions are typically non-returnable and non-refundable when a free trial ends and the paid period begins.
Exceptions and cooling-off
- There may be a limited "cooling-off" period (examples cite around 12 days) during which a full refund can be requested; this depends on Alo Moves' terms and applicable law.
- If the service is not provided as promised, New Zealand consumers may have statutory remedies under local consumer protection laws.
Alo Moves plans and pricing
Pricing table overview
| Plan | Price (NZD, approximate) | Period | Features |
|---|---|---|---|
| Alo Access via Alo Wellness Club | NZ$0.00 | Membership-based | Full access via Alo Access loyalty program |
| Estimated old monthly subscription (converted) | NZ$30.00 (approx) | Monthly | Based on historical US$20/month rate |
| Estimated old discounted subscription (converted) | NZ$19.50 (approx) | Monthly | Based on historical US$12.99/month rate |
| Estimated old annual subscription (converted) | NZ$195.00 (approx) | Annual | Based on historical US$129.99/year rate |
Notes on pricing
Official NZD pricing may not be listed publicly; previous prices were quoted in USD and estimates here use a rough currency conversion.
Alo now promotes access via Alo Access loyalty options which can make content available at no direct cost in some cases.
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand law provides consumer protections that can apply to digital services, including potential withdrawal or cooling-off rights in some circumstances.
Whether Alo Moves must issue a refund depends on the contract terms and whether the service is subject to NZ consumer protections.
Where to seek help
- If Alo Moves refuses a lawful remedy, contact the Commerce Commission for guidance on consumer rights in NZ.
- Citizens Advice Bureau NZ can provide practical next steps and local options such as small claims or disputing payments through your bank.
Customer experiences
Reported problems
Public reviews on platforms like Trustpilot and Reddit include multiple complaints about difficulties cancelling subscriptions and about unauthorized or duplicate charges.
Users also report delays, non-activation after payment, being locked out despite paying, and responses that are slow or absent from support.
Other observations
Some users manage cancellations smoothly through the correct channel (App Store, Google Play, or website), so experiences vary by individual circumstances.
Where support fails, many consumers resort to disputing charges with their payment provider or seeking external consumer advice.
Documentation checklist
Essential items to gather
- Account email and username used for Alo Moves.
- Proof of purchase: receipt, invoice or payment confirmation.
- Dates: subscription start, trial end, and next billing date.
- Method of purchase: Website, Apple App Store, or Google Play Store.
Helpful supporting evidence
- Screenshots of subscription settings showing the active subscription.
- Copies of cancellation attempts (emails, chat transcripts, dates and times of calls).
- Bank or card statements showing charges for Alo Moves.
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the app icon or logging out does not stop recurring billing; cancellations must be completed through the original purchase channel.
Users who uninstall the app often continue to be billed because the subscription remains active in Apple or Google accounts.
Cancelling the wrong account or missing timing
People sometimes have multiple Apple IDs, Google accounts, or emails and cancel the wrong subscription, leaving the billed account active.
To avoid unintended renewal, cancel at least one day before the next billing date and verify cancellation confirmation from the correct account.
Comparative recap
Quick comparison
| Subscription source | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Direct via website | Log in at alomoves.com → Settings → Membership → Manage Membership → Cancel | Low (no pro‑rata refunds; possible limited cooling-off) | Access until end of current billing period |
| iOS (Apple App Store) | Cancel in Settings → [your name] → Subscriptions → Alo Moves | Low (Apple handles billing; Alo Moves generally does not refund) | Access until end of current billing period |
| Android (Google Play) | Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Alo Moves → Cancel | Low (Google handles billing; Alo Moves refunds rare) | Access until end of current billing period |
Key takeaway
Cancel via the original purchase channel, keep proof, and cancel at least one day before renewal to avoid unintended charges.
After cancelling
Verify and monitor
Save cancellation confirmation and monitor your bank or card statements for any continued charges after cancellation.
If you see further charges, contact Alo Moves support and your payment provider promptly to dispute them if necessary.
Useful links
- Alo Moves official site
- Apple: cancel subscriptions
- Google Play: cancel subscriptions
- Commerce Commission New Zealand - consumer information
- Citizens Advice Bureau NZ
Address
Mailing address
Alo Moves, Inc., PMB #580, 1122 East Pike Street, Seattle, WA 98122, United States
Contact tips
When contacting Alo Moves by mail or support channels include your account email, dates, and copies of receipts to speed up any inquiry.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.