Cancel Fitny: Easy Method

What is Fitny

Overview

Fitny is a workout planning app operated by AI WORKOUT PLANNER APPS LTD that offers subscription access to exercise plans and related services.

The service is delivered via the Fitny app and associated website, with subscription management handled either through the website/app profile or through the app stores where purchased.

Operator and contact method

The operator provides customer support and handles cancellations and refunds primarily by email at [email protected].

No New Zealand postal cancellation address was located; email is the required contact channel for Fitny requests in New Zealand.

How to cancel Fitny

Cancel a website subscription (direct/subscribed via Fitny)

• Open the Fitny app and go to your profile or subscription settings.
• Follow the in-app option to cancel the subscription or select the cancellation option on your account page.
• If you cannot cancel in the app, email [email protected] asking for cancellation and include your account email and subscription details.
• Do not rely on deleting the app from your device; that does not stop recurring billing.

Cancel Apple App Store and Google Play subscriptions

• Apple App Store subscriptions must be cancelled directly through Apple. Use Apple’s subscription management or contact Apple Support for help.
• Google Play subscriptions must be cancelled through Google Play. Follow Google’s subscription cancellation instructions or contact Google Play support.
• If you need confirmation after cancelling via an app store, you can still contact [email protected] with proof of cancellation.

What happens when you cancel

Access after cancellation

When you cancel a subscription, future renewals will stop, but access to paid features commonly continues until the end of the current billing period.

Exact behaviour can vary by purchase channel (website vs App Store vs Google Play), so check your account or confirmation email.

Renewal and billing

Cancelling prevents future automatic renewals; it does not usually provide a pro rata refund for the remaining period unless stated in the refund policy.

For App Store and Google Play purchases, billing and renewal policies are controlled by Apple or Google respectively.

Data and account retention

Cancelling a subscription does not necessarily delete your Fitny account or personal data. Account deletion may be a separate action.

Contact support if you want account deletion or information about data retention practices.

Will I get a refund?

Fitny website refund policy

Website purchases are eligible for a refund if requested within 7 days of a charge, provided you cancel before renewal.

• Refunds are discretionary under Fitny’s policy and processed back to the original payment method.
• Refunds are typically processed within about 10 days after approval.

App Store and Google Play refunds

Refunds for purchases made via Apple App Store or Google Play are handled by Apple or Google, not by Fitny.

Contact Apple or Google directly to request refunds for those purchases.

Exceptions, timing and legal context

• Fitny’s 7-day refund window for website purchases is a policy, not a statutory right under New Zealand law.
• If a service is defective, not provided with reasonable care or skill, or not fit for purpose, Consumer Guarantees Act remedies may apply beyond the 7-day window.
• Keep records of dates, receipts and communication to support any refund claim or consumer rights request.

Fitny plans and pricing

Available plans

Publicly available NZ pricing for Fitny could not be located for 2024/2025.

The App Store listing located was for the Tanzanian region only and shows TZS pricing for in‑app purchases; no New Zealand App Store prices were found.

Pricing notes

Because no NZD pricing is publicly available, the table below uses "Varies" to reflect the absence of definitive New Zealand prices.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill, be fit for purpose, and completed in a reasonable time.

If the service fails to meet those standards, you may be entitled to a remedy such as repair, replacement, or refund depending on the issue.

Fair Trading Act and misleading terms

The Fair Trading Act prohibits misleading conduct and unfair contract terms. A blanket "no refunds" policy that contradicts statutory rights may breach the Act.

Businesses must not make claims that override legal consumer protections in New Zealand.

Fitny’s 7‑day refund window vs statutory rights

Fitny’s 7‑day refund offer for website purchases is a benefit offered by the business but is not the same as legal entitlements under the CGA.

If the service is faulty or not as described, you can assert statutory rights even if the business policy appears limited.

Customer experiences

Positive feedback

No verified user reviews for Fitny on Trustpilot, ProductReview NZ or similar platforms were found during searches for New Zealand.

The absence of public reviews means there is limited third‑party feedback available to assess typical user satisfaction in NZ.

Negative feedback and complaints

Searches did not locate recurring public complaints or known issues specifically related to Fitny in New Zealand.

If you encounter a problem, document it and contact support or appropriate consumer authorities if necessary.

Documentation checklist

What to include in a cancellation or refund request

• Your full name and the email address used for the Fitny account.
• Subscription details: date of purchase, transaction ID or receipt, and billing method.
• A clear statement requesting cancellation and/or refund and the reason for the request.
• Screenshots of receipts, subscription status, and any error messages if relevant.

How to send supporting documents

• Email all documents to [email protected].
• Keep copies of your sent email and any responses from Fitny, Apple or Google for at least 6 months.
• If you purchased via Apple or Google, include the confirmation of your request to Apple/Google when contacting Fitny.

Common mistakes

Deleting the app but not cancelling

Many users assume deleting the app from their device cancels the subscription. It does not stop billing.

Always cancel via the app profile, Fitny account page, or through your App Store / Google Play subscription settings.

Missing cancellation deadlines and refunds

Missing the 7‑day window for website refunds or the renewal date can affect refund eligibility under Fitny’s policy.

For purchases via Apple or Google, their own deadline and refund processes apply; delays in acting may reduce the chance of a successful refund.

Comparative recap

Quick summary

This table summarises the main differences between cancelling and claiming refunds via the Fitny website, Apple App Store and Google Play.

Use it to decide the correct channel to contact based on how you purchased the subscription.

Table explanation

“Contact” indicates the primary organisation to contact for cancellation or refunds. “Refund handling” shows who processes refunds.

After cancelling

Confirmation and follow up

After you cancel, keep a copy of confirmation emails or screenshots that show the subscription is cancelled or that a refund request was lodged.

If you do not receive confirmation, follow up with [email protected] and your payment provider.

Helpful links

• Fitny refund policy
• New Zealand Consumer Guarantees Act guidance
• Fair Trading Act and consumer rights (Commerce Commission)
• Apple: cancel subscriptions
• Google Play: manage subscriptions and refunds

Address

Company postal address

No New Zealand postal cancellation address for Fitny was found in public sources.

Fitny does not appear to provide a mail‑in cancellation address for New Zealand customers.

How to contact for cancellation or refund

Email is the required contact method: [email protected].

If you purchased via Apple or Google, contact Apple or Google directly for cancellation or refund procedures in addition to contacting Fitny if needed.