Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bodyfx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Bodyfx: Easy Method
What is Bodyfx
Service overview
Body FX operates as a fitness and body-treatment provider with a New Zealand online store and subscription offerings. Services include a Special FX Club subscription box, digital fitness content, and body-contouring treatments delivered by clinics.
Where it is offered
Body FX has a New Zealand presence through bodyfx.co.nz and related websites, and lists a registered office in Auckland. Products include physical goods (subscription boxes) and digital services (online programs).
How to cancel Bodyfx
Cancel subscriptions bought via the website
- Review Body FX Terms & Conditions which state automatic subscriptions renew automatically.
- Notify Body FX prior to the subscription expiration if you do not want renewal.
- Email support@bodyfx.com with a clear cancellation request and your subscription details.
Cancel via app stores or other channels
- If you purchased through the App Store (iOS) or Google Play (Android), cancel via your Apple or Google account - no App Store/Google Play instructions were found on Body FX pages.
- If email does not work, try cancelling through the store that processed the payment or contact your bank to stop further payments if necessary.
What happens when you cancel
Access after cancellation
For website subscriptions, access usually continues until the end of the paid period; Body FX's Terms & Conditions require notice before expiry to prevent renewal.
For purchases via app stores, access may be managed by the app store and can end at the next billing cycle depending on store rules.
Billing and data
Cancelling prevents future automatic renewals but does not automatically issue refunds unless stated in policy. Keep records of cancellation confirmations.
Body FX may retain account data per its internal policies; if you need data deletion, request this via support@bodyfx.com.
Will I get a refund?
Refunds for physical products (NZ store)
Body FX's NZ refund policy provides a 30-day return window for physical products if items are unused and in original condition.
- Refunds are processed within five days once approved.
- Sale items are excluded from refunds.
Refunds for digital subscriptions and exceptions
No explicit refund process for digital subscriptions was found in Body FX's public Terms & Conditions or Help pages.
- Digital subscription refunds are not clearly described; standard product refund rules likely do not apply.
- If you believe statutory consumer rights apply, reference New Zealand consumer protection laws (see next section) when contacting support.
Bodyfx plans and pricing
Subscription box pricing
The Special FX Club subscription box pricing for New Zealand is listed on the Body FX NZ site and includes free NZ delivery.
Treatment pricing overview
Body-contouring treatment prices vary by clinic and area; sample ranges are shown in the table below.
| Plan | Price (NZ$) | Period | Features / Notes |
|---|---|---|---|
| Special FX Club - 1 month | 35.00 | Monthly | Monthly subscription box with FX products, instructions, online tutorial; free NZ delivery |
| Special FX Club - 3 months | 123.70 | Quarterly | Three-month package, save 24%; free NZ delivery |
| Special FX Club - 6 months | 227.40 | Semi-annual | Six-month package, save 32%; free NZ delivery |
| Special FX Club - 12 months | 394.80 | Annual | Twelve-month package, save 40%; free NZ delivery |
| BodyFX body-contouring treatment (per session) | 500 - 2,500 | Per session | Non-invasive radiofrequency, suction; price varies by clinic |
| BodyFX typical session (average) | 300 - 600 | Per session | Average per-session cost depending on clinic and area |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act. These can apply even when company policies are silent.
Statutory rights may cover digital services and ensure remedies where goods or services are not as described.
Cooling-off and subscription rights
- There is no explicit 14-day cooling-off period listed by Body FX for digital subscriptions in reviewed pages.
- Consumers may still have remedies under NZ law; contact the Commerce Commission or Consumer Protection advice if needed.
Customer experiences
Positive feedback
Many customers praise Body FX for quality fitness programs, diverse exercises, nutrition support, and professional video content.
Examples include recent reviews noting accessible, fun 30-minute workouts and good community support.
Negative feedback
Recurring complaints focus on difficulty cancelling subscriptions, especially when relying on email, and ongoing charges after cancellation requests.
Other issues include access problems to previously purchased content after site or app changes and mixed customer-service responsiveness.
Documentation checklist
What to gather before you contact support
- Order number(s) and subscription ID.
- Account email and full name used for the purchase.
- Payment method details and dates of charges.
Supporting evidence
- Screenshots of the subscription page, receipts, and renewal notices.
- Copies of any emails sent to or received from support@bodyfx.com.
- Record of attempted cancellations and timestamps.
Common mistakes
Timing and renewal misunderstandings
Waiting until after a renewal date and then requesting cancellation commonly results in another billing cycle. Notify Body FX prior to expiry to stop automatic renewal.
Using the wrong cancellation channel
People often email support when the payment was processed through Apple or Google; in those cases you must cancel through the respective store to stop future charges.
Comparative recap
Quick side-by-side
This table summarises the main offerings, typical costs, and refund stance to help you decide which product you have and what to expect.
| Product | Typical Price (NZ$) | Refunds | How to cancel |
|---|---|---|---|
| Special FX Club (subscription box) | NZ$35 monthly; NZ$123.70 (3m); NZ$227.40 (6m); NZ$394.80 (12m) | 30-day returns for unused physical items; sale items excluded | Email support@bodyfx.com or manage account on website |
| BodyFX body-contouring treatment | NZ$300 - 2,500 per session (varies by clinic) | Clinic-specific; check clinic terms | Cancel via clinic or appointment provider |
| Digital subscription / online programs | Varies; pricing not detailed in public refund pages | No explicit digital refunds stated; check terms and statutory rights | Website cancellation (notify prior to expiry) or App Store/Google Play if bought via app |
After cancelling
What to do next
- Save confirmation of cancellation and any reference number or reply from support@bodyfx.com.
- Monitor your bank or card statements for any further charges and report them promptly.
Helpful links and contacts
- Body FX Terms & Conditions
- Body FX NZ Refund Policy
- Trustpilot reviews for Body FX
- How to cancel subscriptions on Apple ID (App Store)
- How to cancel subscriptions on Google Play
Address
Registered office
BODYFX New Zealand Ltd, 10 Collins Street, Morningside, Auckland 1025, New Zealand.
Retail / alternative mailing
Retail/shop location also appears at 607 New North Road and may be used as an alternative mailing destination if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.