Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the City Sports service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel City Sports: Easy Method
What is City Sports
Overview
City Sports is an online retailer/brand that sells sporting goods and related products and operates under domains such as city-sports.eu and citysportsmall.shop.
Their published policies cover order cancellations, returns and exchanges, and pricing for memberships or product purchases.
Where they operate
City Sports appears to operate online across multiple markets, but specific New Zealand-targeted site information is limited.
Available policy pages do not show clear New Zealand-specific contact addresses or statutory statements made for NZ customers.
How to cancel City Sports
Cancel an order before processing
- Contact City Sports immediately after ordering to request cancellation - earlier is better.
- Use the customer support channel shown on your order confirmation (email or website contact form).
- Include order number, name, email, and reason for cancellation to speed processing.
If the order has been processed or shipped
- Once City Sports has processed and shipped a product, their policy states cancellation is not accepted.
- If the item is shipped, follow the returns process instead (see “Will I get a refund?”).
- Keep tracking numbers and shipment notes to support any return or refund request.
Membership or subscription cancellations
- If you have a membership (e.g., fitness plans), check the specific membership terms on your sign-up page or confirmation email.
- Contact customer support and request cancellation in writing if an online cancellation button is not present.
- Ask for a written confirmation of cancellation and any final billing date.
What happens when you cancel
Access and services
If you cancel before product processing, the order will be stopped and not dispatched.
If you cancel a membership, access may continue until the end of any already-paid period; confirm dates with support.
Renewal and billing
Cancellations should stop future recurring charges, but you should verify the final billing date and request confirmation.
Keep a copy of cancellation confirmation to resolve any accidental post-cancellation charges.
Data and account
Cancelling orders or memberships does not automatically delete your account or personal data unless requested.
Ask customer support how to have your account closed or personal information removed under applicable privacy rules.
Will I get a refund?
Standard refund policy
City Sports accepts returns and exchanges within 14 days of receipt; refunds are issued to the original payment method per their policy.
Another City Sports site (citysportsmall.shop) states a full refund is given if the item is unused, in original condition, and return authorization is obtained.
Exceptions, conditions and timing
- Refunds typically require items to be unused and returned in original packaging where stated.
- Return authorisation may be required for a full refund - always request and keep this approval.
- If an order was shipped, cancellation is not accepted; you must return the item under the returns policy.
Practical steps for refunds
- Obtain a return authorisation from customer support if requested.
- Ship the item back using a tracked method and keep proof of postage or tracking.
- Allow reasonable processing time for refunds to appear on the original payment method.
City Sports plans and pricing
Plans summary
The following table summarises the membership plans and weekly prices that have been published for City-branded fitness offerings.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | NZ$7.99 per week | Flexi (Month-to-Month) | Home club only access; 24/7 use; no nationwide access |
| Black Card | NZ$14.99 per week | Flexi (Month-to-Month) | Access to all CityFitness clubs nationwide; group fitness; massage chairs; gym bag included |
| Premium | NZ$18.99 per week | Flexi (Month-to-Month) | All Black Card benefits plus Simplicity Fitness clubs, Yoga & Pilates studios, Reformer Pilates, Recovery Rooms, premium Wi‑Fi |
Fees and joining costs
Joining fees are typically around NZ$29 but may be waived during promotions.
Transaction fees historically varied; current information indicates a possible 2.2% credit card fee for new members, avoidable by direct debit.
Your consumer rights in New Zealand
Statutory guarantees under NZ law
Under New Zealand law, consumers keep rights under the Consumer Guarantees Act (CGA) and Fair Trading Act regardless of seller policies.
These laws provide guarantees of acceptable quality, fitness for purpose, and accurate information, and they override conflicting contract terms.
How this affects City Sports policies
- If a product is faulty, unsafe, or not as described you may be entitled to repair, replacement or refund under NZ law even if the merchant’s policy is different.
- City Sports’ posted 14-day return window or no-cancellation-after-shipping policy does not remove your CGA rights.
- Document issues promptly and cite CGA or Fair Trading Act when making a formal complaint if necessary.
Customer experiences
Positive feedback
- Some customers report compact product designs and good value, particularly when purchasing through marketplaces such as Amazon.
- When sellers respond promptly and provide returns authorisations, experiences are generally smoother.
Negative feedback
- Many complaints cite difficulty cancelling orders, slow or absent customer service responses, and lack of return labels.
- There are reports of faulty products (e.g., burning smells, mechanical failures) and disputes over refunds or warranty coverage.
Documentation checklist
Before requesting cancellation
- Order number and order confirmation email.
- Your full name, billing address and the email used to place the order.
- Clear statement requesting cancellation and the time you placed the request.
For returns and refunds
- Photos or videos showing the product condition or faults.
- Return authorisation (if provided), tracking number and proof of postage.
- Copies of all communications with City Sports, including dates and names if available.
Common mistakes
Waiting too long to request cancellation
Customers often delay contacting support and find the order already processed or shipped, making cancellation impossible.
Act immediately after placing an order if you intend to cancel, and request written confirmation of any accepted cancellation.
Poor record-keeping
Not saving order confirmations, return authorisations, or proof of postage makes refunds and disputes much harder to resolve.
Always keep screenshots, emails, and shipment tracking until the refund is fully settled.
Comparative recap
Quick comparison
| Topic | City Sports (published policy) | New Zealand consumer default |
|---|---|---|
| Order cancellation | Accepted before product processing; not accepted after shipping. | Consumers may have remedies under CGA for faulty or misdescribed goods despite seller terms. |
| Returns & refunds | 14-day returns/exchanges; refunds to original payment method; unused items may get full refund with authorisation. | Statutory rights for repair, replacement or refund where goods are not of acceptable quality or as described. |
| Contact information | No clear New Zealand postal address found on published sites. | Consumers should rely on published contact channels and keep records; escalate to NZ authorities if needed. |
After cancelling
Follow-up steps
Request written confirmation of cancellation and final billing date, and retain it for your records.
If you expect a refund, ask for an estimated processing time and check the original payment method for the refund.
Helpful links
- New Zealand Consumer Protection (MBIE) - official guidance on consumer rights and complaints.
- Consumer NZ - independent advice and tools for NZ consumers.
- Citizens Advice Bureau NZ - practical steps for resolving disputes and drafting complaints.
Address
Postal address
No New Zealand postal address for City Sports cancellation or returns could be located in public policy pages.
A U.S. PO Box for a City Sports Club (Irvine, CA) exists but is not applicable to New Zealand customers.
Contact notes
If you cannot find a local address, use the customer support email or website contact form shown on your order confirmation.
Retain all correspondence and consider escalating to New Zealand consumer authorities if you cannot resolve a charge or a faulty product issue.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.