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Cancel EQUINOX
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I hereby notify you of my decision to terminate the contract relating to the Equinox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Equinox: Easy Method
What is Equinox
Overview
Equinox is a premium fitness company offering club memberships, fitness classes, and a digital app (Equinox+).
Services include in‑club facilities, personal training, spa services and a separate subscription for digital workouts.
Where this guide applies
This guide explains cancellation and refund points relevant to New Zealand members and digital subscribers in NZ.
It summarises Equinox policies, common member experiences, and your consumer rights under NZ law.
How to cancel Equinox
Cancelling a web/platform membership (cooling‑off)
- If you joined via Equinox web/platform, you can cancel within three business days after the first business day following signing to get a full refund.
- You must follow the notice procedures in your contract; refunds are processed within 15 business days after acceptance of the cancellation request.
- See Equinox terms: Equinox Joining Terms.
Cancelling after the initial term and early cancellation
- After the initial 12‑month minimum term, give 30 days' written notice; cancellation takes effect 30 days after Equinox receives your notice.
- Early cancellation during the initial term is generally allowed only for death, disability, or relocation over 25 miles, and must be supported by evidence.
- Equinox may charge a reasonable cancellation fee (up to 10% of remaining dues or NZ$50), and will refund prepaid unused dues within 30 days; initiation fees are non‑refundable.
Cancelling App Store / Google Play subscriptions
- If you subscribed through the App Store or Google Play, manage and cancel the subscription through that store.
- There are no prorated refunds from Equinox for app store subscriptions; access remains until the end of the paid period and then stops.
- See app terms: App Terms & Conditions.
What happens when you cancel
Access and service end date
For club memberships cancelled after the initial term, membership remains active for 30 days from the club’s receipt of written notice.
App subscriptions cancelled via App Store/Google Play remain active until the end of the paid period.
Renewals and billing
Ongoing direct debit or card billing stops after the cancellation effective date, provided cancellation is processed according to contract terms.
If cancellation is not properly processed, unauthorised charges may continue; monitor statements and keep proof of your cancellation notice.
Will I get a refund?
Standard refund position
- Initiation fees, monthly dues and ancillary charges are non‑refundable except where required by law or under the limited exceptions below.
- Personal training, Pilates and spa sessions are normally final sale, non‑refundable, and expire on membership termination or after six months.
- Digital subscriptions sold through the app stores are generally final sale with no general refunds from Equinox.
Exceptions and timelines
- Cooling‑off for web/platform sign‑ups: full refund if cancelled within three business days (refund processed within 15 business days).
- Early cancellation allowed for death, disability or relocation over 25 miles with supporting evidence; Equinox may charge a reasonable cancellation fee (≤10% of remaining dues or NZ$50).
- When eligible for a refund under these exceptions, prepaid unused dues are typically refunded within 30 days; initiation fees remain non‑refundable.
Equinox plans and pricing
Digital plan (published)
The following row reflects the Equinox+ digital app price listed for New Zealand.
Other gym pricing
Physical club membership pricing for New Zealand was not publicly available in NZD; contact local clubs for exact NZD pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Equinox+ (digital app) | NZ$63.99 | Monthly | Access to digital workouts via Equinox+ app (live & on‑demand) |
| Physical gym membership (Single‑Club / All‑Access / Destination) | Varies | Varies | Facilities, classes, personal training (contact local club) |
Your consumer rights in New Zealand
Legal protections that may apply
New Zealand consumers have rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 that may provide remedies for misleading conduct or unfair contract terms.
These statutory rights cannot always be excluded by a provider’s terms and may override Equinox policies where applicable.
Where to get help
- For guidance on unfair terms or misleading conduct, see the Commerce Commission or Consumer NZ resources.
- Equinox's NZ terms also note that consumer rights under NZ law apply: Equinox NZ Terms & Conditions.
Customer experiences
Positive feedback
- Many reviewers praise clean, well‑equipped modern facilities and good amenities.
- Members who access the digital app often value the live and on‑demand class variety.
Negative feedback and risks
- Reports of misleading sales deals that were not honoured after signing have been published in reviews.
- Some members report difficulty cancelling and unauthorised charges continuing despite cancellation attempts.
- There are reports of unresponsive management in hardship situations and serious safety concerns in isolated cases.
Documentation checklist
What to include with your cancellation notice
- Signed written cancellation notice referencing your membership account or contract number.
- Copy of your membership agreement or joining paperwork.
- Proof of identity and current contact details (photo ID, email, phone).
Evidence for exceptions and payment records
- Supporting documents for exceptions: death certificate, medical certificate, or relocation proof showing distance >25 miles.
- Receipts, bank/credit card statements showing payments, and screenshots if you cancelled via the App Store/Google Play.
Common mistakes
Process mistakes
Many cancellations fail because the member didn’t follow the contract’s notice procedure or sent notice to the wrong address.
Always provide written notice in the format specified by your agreement and keep proof of delivery.
Expectation mistakes
Expecting a refund outside the cooling‑off period or for ancillary purchases (training, spa) often leads to disappointment.
Subscribers who cancel the app subscription in the App Store but not through the correct account can still be billed - check both places.
Comparative recap
Quick summary
This table highlights the key cancellation points you should check before you join or when you cancel.
Comparison table
| Feature | Equinox (NZ) policy |
|---|---|
| Cooling‑off (web/platform) | Cancel within 3 business days after first business day post‑signing for full refund; refund in 15 business days. |
| Minimum term | Initial 12‑month minimum term for many club memberships. |
| Standard cancellation notice | 30 days' written notice after initial term; effective 30 days after receipt. |
| Early cancellation | Allowed only for death, disability, or relocation >25 miles with evidence; possible fee (≤10% or NZ$50). |
| Refunds | Initiation/ancillary fees non‑refundable except where law or limited exceptions apply; training/spa final sale. |
| App Store / Google Play | Cancel through the store; no prorated refunds; access until end of paid period. |
After cancelling
What to check immediately
Confirm receipt of your written notice and note the effective cancellation date in writing from Equinox.
Monitor your bank or card statements for any continued charges and keep all correspondence and receipts.
Helpful links and contacts
- Equinox Joining Terms: https://www.equinox.com/join/terms/402/15
- Equinox App Terms & Conditions: https://appequinox.com/terms-%26-conditions
- Equinox Member Policies (sessions/expiry): Member Policies
- Equinox NZ Terms & Conditions (consumer rights note): https://www.joinequ.com/nz/terms-conditions/
- Commerce Commission / Consumer NZ for NZ rights: https://comcom.govt.nz/ and https://www.consumer.org.nz/
Address
Mailing address for correspondence
Equinox IT, PO Box 10168, Wellington 6140, New Zealand
Notes on sending notices
This PO Box is the appropriate mailing address for written correspondence in New Zealand unless your contract specifies a different address.
Send signed written notice, keep proof of posting or delivery, and allow the 30‑day processing period where applicable.