Servizio di disdetta N°1 in Italy
Gentile Signora, Egregio Signore,
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Equinox.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
Cancel Equinox: Easy Method
What is Equinox
Overview
Equinox is a premium fitness company offering club memberships, fitness classes, and a digital app (Equinox+).
Services include in‑club facilities, personal training, spa services and a separate subscription for digital workouts.
Where this guide applies
This guide explains cancellation and refund points relevant to New Zealand members and digital subscribers in NZ.
It summarises Equinox policies, common member experiences, and your consumer rights under NZ law.
How to cancel Equinox
Cancelling a web/platform membership (cooling‑off)
- If you joined via Equinox web/platform, you can cancel within three business days after the first business day following signing to get a full refund.
- You must follow the notice procedures in your contract; refunds are processed within 15 business days after acceptance of the cancellation request.
- See Equinox terms: Equinox Joining Terms.
Cancelling after the initial term and early cancellation
- After the initial 12‑month minimum term, give 30 days' written notice; cancellation takes effect 30 days after Equinox receives your notice.
- Early cancellation during the initial term is generally allowed only for death, disability, or relocation over 25 miles, and must be supported by evidence.
- Equinox may charge a reasonable cancellation fee (up to 10% of remaining dues or NZ$50), and will refund prepaid unused dues within 30 days; initiation fees are non‑refundable.
Cancelling App Store / Google Play subscriptions
- If you subscribed through the App Store or Google Play, manage and cancel the subscription through that store.
- There are no prorated refunds from Equinox for app store subscriptions; access remains until the end of the paid period and then stops.
- See app terms: App Terms & Conditions.
What happens when you cancel
Access and service end date
For club memberships cancelled after the initial term, membership remains active for 30 days from the club’s receipt of written notice.
App subscriptions cancelled via App Store/Google Play remain active until the end of the paid period.
Renewals and billing
Ongoing direct debit or card billing stops after the cancellation effective date, provided cancellation is processed according to contract terms.
If cancellation is not properly processed, unauthorised charges may continue; monitor statements and keep proof of your cancellation notice.
Will I get a refund?
Standard refund position
- Initiation fees, monthly dues and ancillary charges are non‑refundable except where required by law or under the limited exceptions below.
- Personal training, Pilates and spa sessions are normally final sale, non‑refundable, and expire on membership termination or after six months.
- Digital subscriptions sold through the app stores are generally final sale with no general refunds from Equinox.
Exceptions and timelines
- Cooling‑off for web/platform sign‑ups: full refund if cancelled within three business days (refund processed within 15 business days).
- Early cancellation allowed for death, disability or relocation over 25 miles with supporting evidence; Equinox may charge a reasonable cancellation fee (≤10% of remaining dues or NZ$50).
- When eligible for a refund under these exceptions, prepaid unused dues are typically refunded within 30 days; initiation fees remain non‑refundable.
Equinox plans and pricing
Digital plan (published)
The following row reflects the Equinox+ digital app price listed for New Zealand.
Other gym pricing
Physical club membership pricing for New Zealand was not publicly available in NZD; contact local clubs for exact NZD pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Equinox+ (digital app) | NZ$63.99 | Monthly | Access to digital workouts via Equinox+ app (live & on‑demand) |
| Physical gym membership (Single‑Club / All‑Access / Destination) | Varies | Varies | Facilities, classes, personal training (contact local club) |
Your consumer rights in New Zealand
Legal protections that may apply
New Zealand consumers have rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 that may provide remedies for misleading conduct or unfair contract terms.
These statutory rights cannot always be excluded by a provider’s terms and may override Equinox policies where applicable.
Where to get help
- For guidance on unfair terms or misleading conduct, see the Commerce Commission or Consumer NZ resources.
- Equinox's NZ terms also note that consumer rights under NZ law apply: Equinox NZ Terms & Conditions.
Customer experiences
Positive feedback
- Many reviewers praise clean, well‑equipped modern facilities and good amenities.
- Members who access the digital app often value the live and on‑demand class variety.
Negative feedback and risks
- Reports of misleading sales deals that were not honoured after signing have been published in reviews.
- Some members report difficulty cancelling and unauthorised charges continuing despite cancellation attempts.
- There are reports of unresponsive management in hardship situations and serious safety concerns in isolated cases.
Documentation checklist
What to include with your cancellation notice
- Signed written cancellation notice referencing your membership account or contract number.
- Copy of your membership agreement or joining paperwork.
- Proof of identity and current contact details (photo ID, email, phone).
Evidence for exceptions and payment records
- Supporting documents for exceptions: death certificate, medical certificate, or relocation proof showing distance >25 miles.
- Receipts, bank/credit card statements showing payments, and screenshots if you cancelled via the App Store/Google Play.
Common mistakes
Process mistakes
Many cancellations fail because the member didn’t follow the contract’s notice procedure or sent notice to the wrong address.
Always provide written notice in the format specified by your agreement and keep proof of delivery.
Expectation mistakes
Expecting a refund outside the cooling‑off period or for ancillary purchases (training, spa) often leads to disappointment.
Subscribers who cancel the app subscription in the App Store but not through the correct account can still be billed - check both places.
Comparative recap
Quick summary
This table highlights the key cancellation points you should check before you join or when you cancel.
Comparison table
| Feature | Equinox (NZ) policy |
|---|---|
| Cooling‑off (web/platform) | Cancel within 3 business days after first business day post‑signing for full refund; refund in 15 business days. |
| Minimum term | Initial 12‑month minimum term for many club memberships. |
| Standard cancellation notice | 30 days' written notice after initial term; effective 30 days after receipt. |
| Early cancellation | Allowed only for death, disability, or relocation >25 miles with evidence; possible fee (≤10% or NZ$50). |
| Refunds | Initiation/ancillary fees non‑refundable except where law or limited exceptions apply; training/spa final sale. |
| App Store / Google Play | Cancel through the store; no prorated refunds; access until end of paid period. |
After cancelling
What to check immediately
Confirm receipt of your written notice and note the effective cancellation date in writing from Equinox.
Monitor your bank or card statements for any continued charges and keep all correspondence and receipts.
Helpful links and contacts
- Equinox Joining Terms: https://www.equinox.com/join/terms/402/15
- Equinox App Terms & Conditions: https://appequinox.com/terms-%26-conditions
- Equinox Member Policies (sessions/expiry): Member Policies
- Equinox NZ Terms & Conditions (consumer rights note): https://www.joinequ.com/nz/terms-conditions/
- Commerce Commission / Consumer NZ for NZ rights: https://comcom.govt.nz/ and https://www.consumer.org.nz/
Address
Mailing address for correspondence
Equinox IT, PO Box 10168, Wellington 6140, New Zealand
Notes on sending notices
This PO Box is the appropriate mailing address for written correspondence in New Zealand unless your contract specifies a different address.
Send signed written notice, keep proof of posting or delivery, and allow the 30‑day processing period where applicable.
Servizi di disdetta simili
FAQ
Avviso importante riguardo ai limiti del servizio
Per trasparenza e prevenzione, è essenziale ricordare i limiti inerenti a ogni servizio di invio dematerializzato, anche quando è marcato temporalmente, tracciato e certificato. Le garanzie riguardano l'invio e la prova tecnica, ma mai il comportamento, la diligenza o le decisioni del destinatario.
Attenzione, Postclic non può:
- garantire che il destinatario riceva, apra o prenda conoscenza della tua e-mail.
- garantire che il destinatario tratti, accetti o esegua la tua richiesta.
- garantire l'esattezza o la completezza del contenuto redatto dall'utente.
- garantire la validità di un indirizzo errato o non aggiornato.
- impedire una contestazione del destinatario sulla portata giuridica della posta.