Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Everfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Everfit: Easy Method
What is Everfit
Service overview
Everfit is a coaching and training service operated in New Zealand that provides structured programmes, coaching sessions and paid subscriptions for clients and coaches.
It can refer to the local Everfit business registered in New Zealand (Care of Flex Fitness Gym) or the Everfit app/platform used for coaching delivery.
Key uses
Clients use Everfit to access training plans, coaching messages, and downloadable programmes; coaches use it to manage clients and subscriptions.
Pricing includes one‑off plans, weekly coaching plans and other session fees offered via everfit.co.nz for New Zealand customers in 2024/2025.
How to cancel Everfit
Cancel via Everfit web platform
- Log in to your Everfit web account.
- Go to Billing or Subscription settings in your account.
- If self-cancellation is enabled, follow the prompts to cancel immediately or at the end of the billing period.
- If self-cancellation is not available, contact your coach and ask them to cancel the subscription on your behalf.
Cancel via mobile app stores
- iOS (App Store): Open iOS Settings → your name → Subscriptions → select Everfit → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Everfit for Coach → Cancel Subscription.
- If you purchased through the App Store or Play Store, cancellation must be done through the store that billed you.
What happens when you cancel
Access and billing
When you cancel a recurring subscription you may either lose access immediately or at the end of the current billing period, depending on the cancellation option chosen.
If you cancel via a store (Apple/Google), the store’s billing cycle controls when access ends.
Data and account handling
Your account data (plans, messages, history) will generally remain on the Everfit platform unless you or the coach request deletion.
Request data export or deletion from your coach or via Everfit support if you need records removed or transferred.
Will I get a refund?
Everfit refund policy
Everfit’s Terms of Service state: “No refunds will be granted.” All subscription payments (monthly or annual) are non‑refundable as a general rule.
See Everfit’s Terms of Service for the full policy: Everfit Terms of Service.
Possible exceptions under New Zealand law
- If the service is not delivered as described (for example the app is unusable or severely misrepresented), you may have a remedy under the Consumer Guarantees Act or Fair Trading Act.
- Statutory rights may allow cancellation or refund where the service fails to meet acceptable quality or fitness for purpose, despite a “no refunds” clause.
- Practical resolution may require escalation through your payment provider, dispute procedures, or a complaint to the Commerce Commission if necessary.
Everfit plans and pricing
Summary of NZ pricing
The following table lists New Zealand offerings and prices noted for 2024/2025 on everfit.co.nz.
These are local NZ amounts; App Store subscription prices in NZD were not located.
| Plan | Price | Period | Features |
|---|---|---|---|
| 6‑Week Training Plan (one‑time) | NZ$5.00 | One‑off | Downloadable running programme (5 km with optional cross‑training) |
| Initial Coaching Consult | NZ$60.00 | Per session | 45 min consult to discuss goals, training plan, nutrition, training log |
| Coaching Plan | NZ$37.00 | Weekly | Custom training plan, Training Tilt app, messaging support, catch‑ups every 4 - 6 weeks |
| Program Plan | NZ$23.50 | Weekly | Structured training plan, weekly emails, optional tweaks, catch‑ups every 4 - 6 weeks |
| Everfit Membership | NZ$1.00 | Weekly | Access to closed Facebook group, weekly training/nutrition/motivation emails (requires prior coaching) |
| Re‑assessment Chat | NZ$15.00 | Per session | 30‑min coaching re‑assessment chat |
| Re‑assessment Chat (Programme) | NZ$27.50 | Per session | 30‑min programme re‑assessment chat |
Your consumer rights in New Zealand
Relevant legislation
Key laws include the Consumer Guarantees Act and the Fair Trading Act, which protect buyers when services are not delivered as promised.
These laws apply to digital services and may provide remedies even where terms say “no refunds”.
Practical steps and limits
- If Everfit fails to provide an acceptable service, request a remedy from the provider (repair, replacement, or refund as applicable).
- If the provider refuses, contact your payment provider/ bank to dispute charges and, if needed, file a complaint with the Commerce Commission or seek consumer advice.
- Note: If you received the service fully and it worked as described, statutory “cooling‑off” rights are limited and a “no refunds” term is likely enforceable.
Customer experiences
Positive feedback
Some users praise Everfit for continuous feature development, modular pricing and responsive customer support.
Positive reviews highlight ongoing enhancements and useful coaching features for clients and coaches.
Negative feedback
Several users report difficulties cancelling subscriptions and describe the process as time‑consuming or unclear.
Other complaints include app performance issues (slow loading, missing client lists), media playback problems and limited workout customization features.
Documentation checklist
What to gather before cancelling
- Account email and username used with Everfit.
- Subscription receipts or bank/credit card statements showing payment dates and amounts.
- Screenshots of subscription status, billing page, or any error messages.
What to include when you contact support
- Your desired outcome (cancel, refund, data export or deletion).
- Relevant dates (when you signed up, last payment, and cancellation request date).
- Copies of any prior communications with the coach or Everfit support.
Common mistakes
Assuming a store cancellation is automatic everywhere
Some users cancel via the App Store or Google Play but do not check their Everfit web account or coach-managed subscription.
Always confirm which entity billed you (Everfit or the app store) and cancel with that billing party.
Relying on a blanket “no refunds” belief
Users sometimes assume “no refunds” blocks all complaints; however, a provider’s refusal is not absolute if the service is faulty or misrepresented.
If the app is unusable or the service differs from what was sold, escalate with documented evidence to the payment provider or consumer authorities.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood and recommended first action for each route.
| Aspect | Summary | Recommended action |
|---|---|---|
| Web platform | Self‑cancellation available if enabled; otherwise coach must cancel. | Log in → Billing → Cancel or ask your coach to cancel on your behalf. |
| iOS App Store | Managed by Apple subscriptions; cancel via iOS Settings. | Open Settings → your name → Subscriptions → Cancel; check Apple receipts for refunds. |
| Android (Google Play) | Managed by Google Play subscriptions; cancel via Play Store. | Open Play Store → Subscriptions → Cancel; contact Google for refunds if needed. |
| Refunds | Everfit TOS: no refunds. Exceptions possible under NZ consumer law for faulty or misdescribed services. | Request remedy from Everfit, then escalate to payment provider or Commerce Commission if unresolved. |
After cancelling
Verify access and records
Confirm when your access ends and save any training records you want to keep before that date.
Request a data export or deletion from your coach or Everfit support if required.
Useful links and next steps
- Everfit Help Center - self‑cancellation
- Everfit Terms of Service
- Apple - manage subscriptions (NZ)
- Google Play - manage subscriptions
- Commerce Commission NZ - consumer guidance
Address
Registered contact
Everfit (New Zealand contact): Care of Flex Fitness Gym, 36A Macdonald Street, Mount Maunganui 3116, New Zealand.
Notes
If you believe you have been charged incorrectly or the service is not fit for purpose, keep copies of all correspondence and follow the escalation steps above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.