Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the F45 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel F45: Step-by-Step Guide
What is F45
Overview
F45 Training is a global fitness franchise offering coach-led, high-intensity group workouts designed around 45-minute sessions.
Presence in New Zealand
F45 operates as independently franchised local studios across New Zealand with differing local terms, pricing and management.
How to cancel F45
Primary requirement
Cancellations must be submitted in writing directly to your home studio; verbal requests (in-person or app messages) are generally insufficient.
Contact details and submission methods vary by studio, so use the studio where you originally signed up.
Step-by-step cancellation steps
- Locate your home studio contact (email or physical address).
- Prepare a clear written cancellation request stating your full name, membership ID, date of birth, and the requested cancellation date.
- Send the request by email or via the studio’s official cancellation form where provided; consider also posting a copy to the studio address for proof.
- Allow the required notice period (most studios require 30 days after the minimum term; foundation/month-to-month plans often allow cancellation with required notice and no fee).
- Request written confirmation of cancellation and keep that confirmation for your records.
What happens when you cancel
Access and bookings
Access to classes usually continues until the end of the notice period or paid term; booked classes within that period remain valid unless studio policy states otherwise.
Renewal and membership status
Automatic renewals should stop once a studio processes your written cancellation; confirm in writing that recurring payments will cease.
If the studio does not confirm, follow up and keep records of all communication.
Data and app records
Your app or account booking history may remain unless you request account closure or data deletion from the studio.
Ask the studio how they handle personal data and whether they will delete or retain records after cancellation.
Will I get a refund?
General refund policy
There is no automatic statutory 14-day cooling-off period for gym memberships in New Zealand unless it is explicitly written in your contract.
Refunds for unused prepaid periods are generally not offered after any defined cooling-off period; prepaid fees are typically forfeited unless your agreement states otherwise.
Possible exceptions
- If your membership contract explicitly includes a cooling-off or refund clause (for example a studio-specific short trial refund), you may be entitled to a refund under those terms.
- Some Australian F45 terms include a 14-day cooling-off period; those provisions do not automatically apply in New Zealand studios unless stated in your local studio agreement.
F45 plans and pricing
Typical plans
F45 pricing in New Zealand varies by studio, membership term and any negotiated rates. Contact your local studio for current NZD pricing.
Representative pricing (examples)
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Weekly (Browns Bay, Auckland) | NZ$60.00/week | Weekly | Unlimited classes per week, dual pass indicated |
| Unlimited Passport (New Zealand user) | NZ$212/month | Monthly | Unlimited classes via Passport (multi-studio access) |
| Negotiated Unlimited (Auckland) | NZ$47/week | Weekly | Negotiated post-COVID rate, week-to-week |
| Foundation or Standard Weekly | NZ$55 - 60/week | Weekly | Ongoing rate for standard Foundation memberships |
Your consumer rights in New Zealand
Cooling-off and contract terms
Under New Zealand law there is no automatic 14‑day cooling‑off period for gym memberships unless the contract expressly provides one.
If your membership includes a cooling-off clause, you may cancel within that timeframe under its terms.
Refunds and remedies
- Refunds for unused periods are only available if specified in your contract; they are not guaranteed by law.
- Consumers can raise complaints with New Zealand consumer protection agencies for unsafe or misleading practices.
Where to get help
If you believe a studio has engaged in misleading or unfair conduct, contact New Zealand consumer protection bodies for guidance and complaint options.
Customer experiences
Positive feedback
Many members praise motivating trainers, varied daily workouts, supportive atmospheres and helpful meal plans at several NZ studios.
Reviews cite specific positive experiences at studios such as F45 Pukekohe and F45 Glenfield.
Common criticisms
Complaints reported by members include trainer disengagement, app booking and membership syncing issues, and unexpected studio closures affecting memberships.
Some members have needed to resolve cancellation or pass issues in person when app or online methods did not sync correctly.
Documentation checklist
Essential items to prepare
- Copy of your signed membership agreement or terms and conditions.
- Proof of payment or recent bank receipts showing membership charges.
- Your written cancellation request (email or signed letter) with full name and membership details.
- Studio contact details (email and physical address) and date sent/emailed.
Useful supporting evidence
- Screenshots of app bookings or payment history.
- Any previous correspondence with the studio about freezes, changes, or complaints.
- Record of any promised refunds or studio admissions in writing.
Common mistakes
Submitting the wrong cancellation method
Many members attempt to cancel verbally, in-app or at a different studio; such requests are often not accepted.
Always send written notice to your home studio where the membership was signed up.
Missing the notice period or minimum term
Failing to allow for the required notice (commonly 30 days after minimum term) can result in additional charges for the next billing period.
Check your contract for the minimum term and notice requirements before sending a cancellation.
Not keeping proof
Not saving confirmation emails, posted receipts or written replies makes disputes harder to resolve.
Keep copies of everything and request written confirmation of cancellation and cessation of payments.
Comparative recap
Key comparison points
This table summarises typical F45 NZ practices versus consumer expectations to help you plan a cancellation.
At-a-glance summary
| Topic | Typical F45 NZ practice | What you should do |
|---|---|---|
| Where to submit | Written notice to your home studio (email or form) | Send written cancellation to the studio where you signed up; keep proof |
| Notice period | Most memberships: 30 days written notice after minimum term | Verify minimum term and provide at least 30 days' notice where required |
| Refunds | No automatic refund under NZ law; studio-specific only | Check your contract for any refund clause; request it in writing |
| Cooling-off | Not automatic in NZ; only if contract includes it | Review your agreement for any cooling-off period and act quickly |
| Pricing | Varies by studio and plan (examples: NZ$47 - 60/week; NZ$212/month passport) | Confirm exact price and billing cycle with your studio |
After cancelling
Next steps
Follow up if you do not receive written confirmation of cancellation within a week; escalate to studio management if needed.
Monitor your bank or card statements for any unexpected charges after the effective cancellation date.
Useful links and contacts
- F45 membership support FAQ
- F45 Membership Policies / Cancellation form (example)
- New Zealand consumer protection resources
Address
Where to send your cancellation
Send your written cancellation to the home F45 studio where you signed up - by email and/or post to that studio’s physical address.
Example studio addresses
- F45 Ponsonby - 22 Mackelvie St, Grey Lynn, Auckland 1021 (example)
- F45 Swanson - 15b Airdrie Road, Ranui, Auckland 0612 (example)
If you do not have the studio address, contact your local studio directly or use the contact details provided in your membership paperwork.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.