Cancel Trainmore: Easy Method

What is Trainmore

Overview

Trainmore is a fitness chain that offers gym access, classes and personal training through app-based memberships and studio locations in Europe.

Memberships and digital purchases are managed centrally via the Trainmore app and web platform, with contract terms governed by the company’s European policies.

Services covered

Services include studio access, group classes, booked personal training (PT) sessions and digital content or platform purchases.

Pricing and detailed local availability vary by country; publicly available prices are listed in euros for European locations.

How to cancel Trainmore

Cancel via the Trainmore app (web)

• Open the Trainmore app or web portal and go to Studio → Self‑Service → Contract Data → Cancel Contract.
• Choose Proceed to Cancellation and select your desired end date.
• Cancellation is processed and you will receive confirmation by email.
• Reference: Trainmore support - cancel via app.

Other cancellation types and special requests

• Early cancellation (medical reasons or permanent relocation) requires supporting documentation and repayment of any promotional discounts; if approved a 1‑month notice period begins.
• If you wish to cancel because of a membership fee increase above CPI while still in contract (before 28 Dec 2025), you may request early cancellation via the app or the company form.
• To withdraw a cancellation request (if membership still active): Studio → Self‑Service → Contract Data → Withdraw Cancellation.
• Reference: Trainmore support - early cancellation and Trainmore support - withdraw cancellation.

What happens when you cancel

Access and end date

Your membership remains active until the cancellation end date you select in the app or that is set under the approved termination terms.

Services and studio access continue until that end date unless an early termination is approved and processed.

Renewal and data

Recurring payments stop after the cancellation becomes effective and the contract ends according to the chosen end date.

Trainmore retains account and transaction data per its policies; contact support for data or privacy requests if needed.

Will I get a refund?

14‑day cooling‑off and digital content

Trainmore states a 14‑day cooling‑off period for most web/platform purchases: a full refund is available if the purchase was not accessed.

If digital content is accessed, the refund window may reduce to 7 days from first access. Reference: Trainmore terms.

Refund method and exceptions

• Refunds are applied to the original payment method where platform capabilities allow.
• No refunds after the applicable 14‑day or 7‑day period unless content is disabled for legal/policy reasons or in documented fraud cases.
• Special cancellation reasons (medical, relocation) may affect any promotional repayment or outstanding fees; supporting documents are required.

Trainmore plans and pricing

Pricing summary

No publicly available Trainmore pricing in New Zealand was found. Trainmore appears not to operate with NZD price lists.

European pricing is displayed in euros on public pages; therefore local NZ pricing is not provided here.

Table of plans

Your consumer rights in New Zealand

Cooling‑off and online purchases

Under New Zealand law consumers generally have a 14‑day cooling‑off right for certain online purchases, allowing a full refund if cancelled within that period and the service has not been substantially performed.

This aligns with Trainmore’s stated 14‑day cooling‑off policy for web purchases, but specifics depend on whether the service or digital content was already accessed.

Consumer Guarantees and jurisdiction

The New Zealand Consumer Guarantees Act (CGA) protects consumers if services are misrepresented or not delivered as promised; you may be able to pursue remedies under the CGA.

Be aware Trainmore’s contract terms are governed by Danish law, which can limit some statutory protections; consult local consumer advice if you encounter disputes.

Customer experiences

Positive feedback

Some users praise Trainmore’s facilities as modern, clean and well‑equipped, and report welcoming in‑person staff at certain studios.

Occasional positive experiences with helpful customer service via in‑studio or app/chat have also been reported.

Common complaints

Many reviews report poor customer service responsiveness, difficulty reaching staff, and problems completing cancellations or forms.

Users also report unexpected fees, billing after cancellation attempts, contractual inflexibility and poor handling of disputes in some cases.

Documentation checklist

What to prepare before cancelling

• Account details: registered email, membership ID and app login information.
• Desired cancellation end date and reason for cancellation.
• Copies/screenshots of any previous cancellation attempts or confirmation emails.

Supporting documents for special cases

• Medical reasons: medical certificate or practitioner letter explaining inability to use the service.
• Permanent relocation: proof of new residential address or relocation documentation.
• Evidence of incorrect billing or disputed charges: bank statements or screenshots.

Common mistakes

Failing to follow the in‑app process

Users often attempt to cancel by email only or expect phone support; Trainmore processes cancellations via the app/self‑service path and will confirm by email.

Missing the in‑app steps can lead to delays or incomplete cancellations, which may result in further charges.

Assuming automatic refunds or refunds outside timeframes

Expecting a refund beyond the 14‑day (or 7‑day when accessed) window is a frequent mistake; check whether digital content was accessed and whether special conditions apply.

Also note that early cancellation for promotions may require repayment of promotional value; do not assume full refunds without checking terms.

Comparative recap

Key points compared

After cancelling

What to monitor

Keep the email confirmation and monitor your bank or card statements to ensure recurring payments stop after the effective end date.

If you see unexpected charges, collect evidence of cancellation and contact Trainmore support promptly.

Helpful links and next steps

• Cancel via app instructions: How can I cancel via the app?
• Cooling‑off details: How to cancel within the 14‑day cooling‑off period
• Early cancellation info: Apply for early cancellation
• Refunds and terms: Trainmore terms and conditions

Address

Company address

Trainmore Amsterdam B.V., Prinsengracht 13A, 1015 DK Amsterdam, Netherlands.

Note: No New Zealand‑specific postal address was found; cancellations are typically handled centrally via the app or Trainmore support.

Where to send documents

Use the Trainmore app upload or the support channels linked above to submit supporting documents for early cancellation or disputes.

If you must post documents internationally, use the Amsterdam address but first confirm with Trainmore support to avoid processing delays.