Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Fiit: Easy Method
What is Fiit
Overview
Fiit is a subscription-based fitness platform offering guided workouts, classes, and training plans accessible via mobile apps and connected devices.
Main features
Fiit provides instructor-led classes, a variety of workout types, and progress tracking tools designed for at-home training.
How to cancel Fiit
If you subscribed via the Fiit website
- Open the Fiit mobile app.
- Go to Profile → settings cog → Membership → Manage.
- Cancel your membership from the Manage screen.
- Recommended: cancel at least 72 hours before renewal to avoid being charged.
- Access continues until your renewal date after cancellation.
- More details: Fiit Help Centre - cancel subscription.
If you subscribed via Apple or Google
- Apple App Store: cancel via iPhone/iPad Settings → Apple ID → Subscriptions. Cancel at least 24 hours before renewal.
- Google Play: open Google Play Store → Profile → Payments & Subscriptions → Subscriptions, then cancel before the renewal date.
- If you used Amazon or another third party, you must cancel through that provider's subscription management.
- Provider-specific cancellation pages: follow the App Store or Google Play instructions for confirmation and timing.
What happens when you cancel
Access after cancellation
If you cancel a paid subscription, you retain access until the end of your current billing period or trial end date.
Account and data
Cancelling stops future payments but typically does not delete your account or progress data automatically.
If you need account deletion, contact Fiit support or follow account settings where available.
Will I get a refund?
Website subscriptions (Fiit direct)
Fiit’s Terms & Conditions state a 14-day cancellation period after sign-up to cancel without being charged for website subscriptions.
After the 14-day period, refunds or credits are not generally provided unless required by law.
Third-party payments and free trials
- If you cancel a free trial before it ends, you will not be charged provided the cancellation is processed in time.
- Payments made via Apple, Google Play or Amazon are subject to those providers’ refund policies; request refunds directly from them.
- Fiit’s Help Centre indicates they cannot offer full or partial refunds if the membership was not cancelled on or before renewal/trial end.
- Relevant links: Fiit Terms & Conditions and Fiit Help Centre - refunds.
Fiit plans and pricing
Pricing overview
No official Fiit pricing in New Zealand Dollars (NZD) was found in Fiit public materials.
Known currencies include GBP, EUR, USD, CAD, and AUD; NZD is not listed as an offered currency.
Price table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Subscription plans | Varies | Fiit does not list official NZD prices; charges may default to USD or your payment provider’s currency and exchange rate. |
Your consumer rights in New Zealand
Fiit's stated rights
Fiit’s Terms & Conditions provide a 14-day right of withdrawal for website subscriptions to cancel without charge after sign-up.
After this period or after a free trial ends, Fiit states subscriptions are non-refundable unless required by law.
Local law and third-party purchases
You may have additional rights under New Zealand consumer law that complement Fiit’s stated policies.
If you purchased through a third party (Apple, Google, Amazon), those providers’ terms and dispute processes will apply to refunds and chargebacks.
Customer experiences
Positive feedback
- Users praise the variety of workouts, clear instruction, and motivational coaches.
- Long-term users often recommend Fiit for structured at-home training.
Common complaints
- Reports of unexpected charges after cancellation or trial expiry and issues with auto-renewals.
- Complaints about slow or unresponsive customer service and difficulty obtaining refunds.
- App-related problems: crashes, freezing, or lack of new classes were reported by some users.
- Some users describe the cancellation process as inconvenient or lacking confirmation.
Source summaries include Fiit Help Centre and public reviews such as Trustpilot.
Documentation checklist
What to prepare before contacting support
- Account email or username used for Fiit.
- Proof of purchase: receipt from your bank, App Store, Google Play, or Fiit confirmation.
- Subscription source: specify if you purchased via Fiit website, Apple App Store, Google Play, or Amazon.
- Screenshots of billing, trial start/end dates, and any cancellation attempts or messages.
What to request
- Request written confirmation of cancellation and the effective end date of access.
- For refunds, ask for a clear explanation of eligibility and the provider responsible for processing refunds.
Common mistakes
Wrong payment channel
A common error is attempting to cancel in the wrong place - e.g., cancelling the app but not the App Store or Play Store subscription.
Always confirm the purchase source before cancelling to ensure you stop renewals correctly.
Timing and confirmation assumptions
Cancelling too close to renewal (or after the deadline) can result in an unexpected charge; Fiit recommends at least 72 hours for website subscriptions and 24 hours for Apple.
Another frequent mistake is not saving or receiving a cancellation confirmation - keep screenshots or emails as proof.
Comparative recap
Quick comparison
| Subscription source | How to cancel | Recommended timing | Refund policy |
|---|---|---|---|
| Fiit website (direct) | Fiit app → Profile → settings cog → Membership → Manage | At least 72 hours before renewal | 14-day no-charge cancellation if within 14 days; otherwise refunds generally not provided |
| Apple App Store | iPhone/iPad Settings → Apple ID → Subscriptions | At least 24 hours before renewal | Refunds handled by Apple per their policies |
| Google Play | Google Play Store → Profile → Payments & Subscriptions → Subscriptions | Before the renewal date | Refunds handled by Google Play per their policies |
After cancelling
Confirming cancellation
Keep a copy of any cancellation confirmation email or screenshot from your subscription settings.
Verify your access end date in the app or provider account to confirm the billing cycle stops as expected.
Further help and links
- Fiit Help Centre - How do I cancel my subscription?
- Fiit Help Centre - Cancelling a free trial
- Fiit Terms & Conditions
- If you paid via Apple or Google, contact Apple Support or Google Play Support through their official pages for refunds or disputes.
Address
Corporate correspondence
Fiit’s listed postal address for general correspondence is:
14 East Bay Lane, The Press Centre, Queen Elizabeth Olympic Park, London, England, E15 2GW, United Kingdom
Notes on contacting
There is no separate New Zealand office; cancellations and account management are handled via the app or the app store where you purchased.
For postal correspondence or legal notices, use the UK address above as provided in Fiit’s public terms.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.