Cancel FITCOACH online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitcoach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitcoach: Easy Method
What is Fitcoach
Overview
Fitcoach is a mobile and web fitness app that provides personalised workout plans, reminders and progress tracking. It is available on iOS, Android and directly via the Fitcoach website.
Primary features
Features include customised programs, a library of workouts, scheduling and motivational notifications. Subscriptions unlock full access to all app features.
How to cancel Fitcoach
Cancel on iPhone / iPad (App Store)
- Open Settings on your Apple device and tap your name to access Apple ID.
- Tap Subscriptions, find "Fitcoach" and choose Cancel Subscription at least 24 hours before renewal.
- The developer cannot cancel App Store subscriptions for you; Apple manages billing. Access remains until the paid period ends.
- Reference: Fitcoach on the App Store.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Fitcoach and tap Cancel subscription. Do this before the next billing date to stop auto-renewal.
- The developer cannot cancel Google Play subscriptions for you; access continues until the next billing cycle.
- Reference: Fitcoach Android FAQ.
Cancel via the Web or direct purchase
- Log in at Fitcoach's site, go to Account Settings → Subscriptions and choose Cancel.
- If you prefer, email support at support@fit-coach.io and request cancellation; allow time for a reply.
- Cancellations must be made at least 24 hours before renewal to avoid next-period billing.
- Reference: Web cancellation instructions.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to paid features until the end of the current billing period. This applies to App Store, Google Play and web subscriptions.
Renewal and auto-renew settings
Auto-renewal must be turned off at least 24 hours before the period ends to prevent a renewal charge. Turning off auto-renew stops future billing but does not refund the current period.
Account data and content
Your account and progress data typically remain intact after cancellation so you can resume if you re-subscribe. Check account settings or contact support for data retention specifics.
Will I get a refund?
General refund policy
Fitcoach does not offer a general right to refunds. Refunds for purchases made through Apple or Google must be requested from those stores directly.
Exceptions and proof requirements
- Reported user experiences indicate advertised 30-day money-back guarantees can be hard to claim.
- Some refunds may require evidence of completing or attempting the program (e.g., screenshots or video), and outcomes are inconsistent.
- For App Store or Google Play purchases, use Apple or Google refund processes - Fitcoach cannot directly refund those store charges.
Where to request refunds
For iOS, request a refund from Apple via your purchase history. For Android, request a refund via Google Support. For web purchases, contact support@fit-coach.io and include your purchase details.
Fitcoach plans and pricing
Plans available
Pricing in New Zealand (as reported) includes monthly, quarterly and annual options. Actual store prices may vary by platform and region.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | NZ$19.99/month | Monthly | Full app access via subscription |
| Quarterly (3 months) | NZ$39.99/3 months | Quarterly | Full app access via subscription |
| Annual | NZ$49.99/year | Annual | Full app access via subscription |
Your consumer rights in New Zealand
Legal protections
Digital services in New Zealand are subject to the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). Consumers are entitled to services that are of acceptable quality and as described.
Limitations and 'change of mind'
A simple change of mind does not automatically entitle you to a refund unless the provider's terms promise one. Misleading or hidden terms may breach the FTA and could be investigated.
Enforcement and further help
If you suspect misleading conduct, you can seek advice from consumer protection bodies or the Commerce Commission. Keep documentation to support any complaint or claim.
Customer experiences
Positive feedback
Many users report effective fitness programs, good customization, variety of workouts and helpful reminders. Trustpilot reviews often praise these aspects.
Negative feedback
Complaints commonly involve unexpected or continued billing after attempted cancellations, difficulty obtaining refunds and slow or unsatisfactory customer service.
What this means for you
Expect generally useful fitness content but be cautious about subscription terms and keep records of cancellations and communications in case billing disputes arise.
Documentation checklist
Before you cancel
- Note your account email and subscription start/renewal dates.
- Locate receipts or transaction IDs from Apple, Google or Fitcoach.
If you need support or refunds
- Save screenshots showing subscription status, payment history and any cancellation confirmations.
- Collect any evidence requested for refunds (e.g., workout completion screenshots) and record dates of all communications with support.
Common mistakes
Assuming the developer can cancel store subscriptions
A common error is expecting Fitcoach to cancel App Store or Google Play subscriptions for you. Those stores control billing and must be managed through your Apple ID or Google account.
Waiting too long to cancel
Another frequent mistake is cancelling within 24 hours of renewal. Auto-renew needs to be turned off at least 24 hours before the period ends to avoid being charged for the next period.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Who issues refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in device Settings | Apple (request via Apple purchase history) | Access remains until period end |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Google (request via Google Support) | Access remains until next billing cycle |
| Web / Direct | Cancel via Account Settings → Subscriptions or email support@fit-coach.io | Fitcoach (contact support; policies may be restrictive) | Access remains until period end |
After cancelling
What to monitor
After you cancel, watch your bank or card statements for any unexpected renewals. Keep a copy of the cancellation confirmation or emails.
Useful links and contacts
- Fitcoach on the App Store
- Fitcoach Android FAQ
- Fitcoach support article (subscriptions)
- Support email: support@fit-coach.io
Address
Postal address
Fitcoach does not provide a local postal cancellation address for New Zealand. No postal cancellation option is listed.
Electronic contact
To cancel or contact support, use the website account settings or email support@fit-coach.io. For App Store or Google Play purchases, manage subscriptions through your Apple ID or Google account.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.