Cancel Fitxr: Easy Method

What is Fitxr

Overview

FitXR is a virtual reality fitness app offering guided classes including boxing, dance, and full-body workouts.

It operates on VR headsets (Meta Quest, Pico) and mobile app stores, and also sells subscriptions directly via its website.

How it is sold

FitXR subscriptions can be purchased through the FitXR website (merchant of record: Paddle) or through app stores such as Google Play and the Meta Quest Store.

Different stores manage billing, renewals and refunds according to their own policies.

How to cancel Fitxr

Cancel on the web (FitXR direct via Paddle)

• Sign in to your FitXR account on the website and access your subscription settings to cancel.
• Or email [email protected] asking them to cancel the subscription for your account.
• Note: If you subscribed via the website you must cancel at least 72 hours before the subscription term ends to avoid automatic renewal.

Cancel via app stores or headset providers

• Google Play: Open the Google Play app, go to Subscriptions, select FitXR, tap "Cancel subscription" and confirm.
• Meta Quest (and similar like Pico): Manage subscriptions through your provider account (Meta website > Account > Subscriptions or Pico Store > Subscriptions) and cancel there.
• When a store sold the subscription, the store handles billing and refunds - use their subscription management tools to cancel.

What happens when you cancel

Access and billing

Cancelling a subscription stops future renewals but does not usually remove access immediately.

For web subscriptions via Paddle, cancellation takes effect at the end of the current paid period unless otherwise stated.

Account and data

Your FitXR account and any progress or profile data are typically retained after cancellation unless you request deletion.

If you want data removed, contact support and specify account details and the data you want deleted.

Will I get a refund?

FitXR refund policy

• FitXR’s terms state there is generally no right to refund once digital content delivery has begun; subscriptions are non-refundable unless required by law.
• Free trials on the website must be cancelled before the trial ends to avoid charges.
• Web purchases via Paddle follow Paddle’s terms; there is generally no right of withdrawal after download/transmission starts.

Exceptions and app-store refunds

• App stores (Google Play, Apple, Meta) may offer refunds according to their own policies; FitXR does not control those decisions.
• A third-party summary mentioned a possible "14-day money-back guarantee for new subscribers" but this is not found in FitXR’s official terms and should be treated with caution.
• If you believe FitXR misrepresented the service (access revoked, promised features removed), you can raise a dispute with FitXR or the payment provider and consider escalating under NZ consumer laws.

Fitxr plans and pricing

Known billing periods

FitXR offers commonly a monthly and an annual billing option for subscriptions.

Exact local NZD prices are not publicly listed on FitXR’s official pages.

Price reference

Public sources show USD prices for web or app purchases; check your local app store for NZD pricing before subscribing.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be of acceptable quality and fit for purpose when sold to consumers in NZ.

If FitXR provides a faulty or significantly different service, you may have remedies under the CGA.

No automatic change-of-mind refunds

There is no automatic right to a "change-of-mind" refund for digital subscriptions in New Zealand.

If FitXR’s terms say no refunds once content delivery begins, that is generally enforceable unless the CGA or Fair Trading Act provides a contrary remedy.

Customer experiences

Positive feedback

• Some users value legacy access, such as former BoxVR purchasers retaining content and extras.
• Reviews praise intense workouts, ease of use, and social features on headset platforms.

Negative feedback

• Users have complained about changes from BoxVR to subscription, losing access to previously purchased DLC or features.
• Other reports mention inconsistent tracking, scoring issues and poor communication from the developer in some cases.

Documentation checklist

What to gather before contacting support

• Account email and username used with FitXR.
• Receipt or order confirmation showing purchase date and payment method.
• Identify the purchase channel (FitXR website/Paddle, Google Play, Meta Quest, Pico).

How to present your request

• Include a clear request (cancel subscription / request refund / ask for data deletion) and desired outcome.
• Attach screenshots of receipts, subscription status, and any error messages for faster handling.

Common mistakes

Missing the cancellation window

Many users miss the required cancellation window and are charged for another term.

For website subscriptions, FitXR requires cancellation at least 72 hours before term end to avoid renewal.

Canceling with the wrong provider

Subscribers sometimes try to cancel an app-store subscription with FitXR support or vice versa.

Always cancel with the merchant that handled the sale: Google Play, Meta Quest, Pico or FitXR/Paddle.

Comparative recap

At-a-glance comparison

The table below summarises main cancellation routes, who handles refunds, and key notes for each method.

Quick notes

Use this as a quick decision guide: cancel in the storefront that billed you and gather receipts before contacting support.

After cancelling

Follow-up actions

Keep confirmation of cancellation and check your bank or card statement for future charges.

If access is removed earlier than expected, document the dates and contact support immediately.

Helpful links

• FitXR terms and EULA
• FitXR support article on cancelling
• Consumer.org.nz - returns and refunds (NZ guidance)

Address

Registered contact

FitXR Limited is listed as c/o Paddle (merchant of record) for web purchases.

There is no publicly disclosed postal address for FitXR in New Zealand.

Notes

If you need to escalate a dispute, include copies of correspondence, receipts and the subscription provider details when contacting Consumer Protection or a disputes tribunal.