Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitzone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitzone: Step-by-Step Guide
What is Fitzone
Overview
Fitzone is a group of fitness clubs in New Zealand offering 24-hour access, group fitness classes and an accompanying app. Clubs include locations such as Matamata, Te Aroha, Waihi and Paeroa.
Membership types
Fitzone offers several membership plans (for example Fit N Go, Fit N Commit, Fit Lifestyle) with varying fees, commitments and included services. Plans may include joining and admin fees and different cancellation rules.
How to cancel Fitzone
Required notice and format
All cancellations must be made in writing and you must provide at least 10 days' written notice. The cancellation is only effective once Fitzone sends a confirmation.
Step-by-step cancellation process
- Prepare a written cancellation request (email or online cancellation request form) that includes your full name, membership number and requested final date.
- Send the written notice to your club or the address shown on the Fitzone website. The primary club address is 13 Short Street, Matamata 3440.
- Request and keep a written confirmation from Fitzone that your cancellation has been accepted and note the effective date.
- Be aware of plan-specific rules: Fit N Go cancels with no fee; Fit N Commit and Fit Lifestyle may incur fees or commitment requirements.
What happens when you cancel
Access and membership end
Your access typically continues until the end of the notice period specified in your confirmed cancellation. Your membership will not auto-renew after the effective cancellation date.
Final charges, records and data
Any outstanding fees or applicable cancellation charges will be billed according to your plan and terms. Fitzone will retain membership records as required for their business and legal obligations.
Will I get a refund?
Standard refund policy
Fitzone’s terms state that memberships paid upfront for fixed 3-, 6- or 12-month periods are non-refundable and cannot be cancelled or put on hold, except where required by law.
Exceptions and cooling-off
- Cooling-off: you may cancel before midnight of the seventh calendar day after signing. Joining fees or personal training packs are not refunded as cash.
- Statutory rights: the Consumer Guarantees Act (CGA) can still provide a remedy (refund, repair or cancellation) if services are faulty or not provided with due care and skill.
- Plan-specific fees: Fit N Commit and Fit Lifestyle may incur a $150 cancellation fee or 25% of the remaining membership balance (whichever is lesser); Fit N Go has no cancellation fees.
Fitzone plans and pricing
Key plans
The table below summarises known plans, fees and typical features. Prices and availability may vary by club and over time.
Price table
| Plan | Price / Fees | Commitment | Features |
|---|---|---|---|
| Most Beneficial | NZ$59.99 joining fee, NZ$15 admin fee | 12-month commitment | 24-hour access, group classes, Fitzone app, access across multiple clubs (Matamata, Te Aroha, Waihi, Paeroa), creche Mon - Fri, support |
| Fit N Go | NZ$18.99/week (variants NZ$25.99 or NZ$27.99/week); NZ$0 joining fee, NZ$15 admin fee | 12-month commitment | Free body scans, free four-week challenges, 24-hour access, group fitness classes, Fitzone app |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Services must be provided with reasonable care and skill, fit for purpose and completed in a reasonable time. If services fail to meet these guarantees you may be entitled to a remedy.
Contracting out and legal overrides
- A 'no refunds' clause cannot override your statutory rights under the CGA.
- If you believe your rights under the CGA are breached, you can seek remedies such as a refund, repair or cancellation.
Customer experiences
Available review sources
No reliable Trustpilot or ProductReview NZ reviews were located specifically for Fitzone NZ in the sources checked. This limits publicly available feedback.
Complaints and praise
No user complaints specific to Fitzone NZ were found on Trustpilot or ProductReview NZ in the checked data. That does not guarantee the absence of issues - check current reviews and local community feedback.
Documentation checklist
What to include in your cancellation
- Your full name and contact details.
- Membership number or identification used when joining.
- Clear statement of cancellation and requested final date (allowing at least 10 days' notice).
Supporting records to keep
- Signed contract or membership agreement copy.
- Proof of sending (email sent receipts or registered post tracking).
- Fitzone confirmation of cancellation and any final billing statements.
Common mistakes
Failing to give written notice
Members sometimes attempt to cancel verbally or via social media. Fitzone requires written notice; verbal requests are unlikely to be effective.
Not getting or saving confirmation
Another common error is assuming the club processed the cancellation without obtaining written confirmation. Always request and keep a written confirmation showing the effective cancellation date.
Comparative recap
Quick plan comparison
The table below compares cancellation notice, fees and commitment requirements for the main plans identified in Fitzone terms.
Comparison table
| Plan | Required written notice | Cancellation fee | Commitment | Refunds (policy) |
|---|---|---|---|---|
| Fit N Go | 10 days written notice via online request/email | No cancellation fee | 12-month typical commitment | Standard policy: no refunds for upfront fixed-term payments except as required by law |
| Fit N Commit | 10 days written notice via online request/email | $150 or 25% of remaining balance (whichever is lesser) | 12-month typical commitment | Standard policy: no refunds for upfront fixed-term payments except as required by law |
| Fit Lifestyle | 10 days written notice via online request/email (cancellable only after month 12) | $150 or 25% of remaining balance (whichever is lesser) | Minimum 12-month commitment (only cancellable after month 12) | Standard policy: no refunds for upfront fixed-term payments except as required by law |
After cancelling
Follow-up actions
Keep the confirmation and final billing for at least 12 months. Check your bank or card statements to ensure future payments have stopped after the effective date.
Helpful links and resources
- Consumer NZ - practical guidance on consumer rights including the CGA.
- MBIE / Consumer Protection (New Zealand) - official information on the Consumer Guarantees Act and complaints process.
- Refer to Fitzone Terms and Conditions on the club website for the latest contact addresses and cancellation forms.
Address
Primary postal address
Send written cancellation notices to the club or the address shown on the Fitzone website. Primary address used across clubs:
13 Short Street, Matamata 3440, New Zealand
Club-specific addresses
- Use the specific club address listed in your membership if different (for example Matamata, Te Aroha, Waihi, Paeroa).
- If emailing, use the online cancellation form or the official club email address shown on Fitzone's website and request written confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.