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Cancel GENESIS
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Genesis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Genesis: Easy Method
What is Genesis
Overview
Genesis Motors in New Zealand operates as a used-car dealer and offers vehicle sales supported by global Genesis policies where applicable.
Some purchase pathways use "Genesis at Home" terms and standard dealer agreements to complete sales and delivery.
Scope of this guide
This guide explains how to cancel a vehicle order or related services in New Zealand, and what to expect about refunds and rights.
It covers deposits, configuration changes, warranty timeframes, and your statutory consumer rights under NZ law.
How to cancel Genesis
When you can cancel
You may cancel a vehicle order at any time prior to entering into a definitive purchase or lease agreement.
If the vehicle configuration changes during the process you may also choose not to proceed and cancel.
Step-by-step cancellation steps
- Confirm the stage of your order: check whether a definitive purchase or lease agreement has been signed.
- Contact your Genesis sales representative immediately to notify them you wish to cancel.
- Request written confirmation of the cancellation and any refund of deposit.
- If you cannot reach a representative, send written notice to the postal address: PO Box 90477, Victoria Street West, Auckland 1142.
- Keep copies of all communications, receipts, and the original order or quote.
- For connected services purchased separately via app stores, manage cancellations through the App Store or Google Play if applicable (note: vehicle purchase cancellations are not handled via app stores).
What happens when you cancel
Access and orders
If you cancel before a definitive agreement, the dealer will stop processing the order and will not proceed to delivery.
If the order has moved to a binding agreement, normal contract terms apply and cancellation may not be possible without agreement from both parties.
Renewals and data
Recurring connected services purchased separately (for example via an app store) must be cancelled through that subscription channel to stop renewals.
Keep copies of any data or documents you supplied; the dealer will retain records as required by its policies and law.
Will I get a refund?
Deposit refunds
If you cancel prior to entering a definitive purchase or lease agreement you will receive a full refund of your deposit.
If a vehicle configuration changes and you choose not to proceed before a definitive agreement, you are entitled to a deposit refund.
Post-purchase refunds and exceptions
Once a sale is completed Genesis does not voluntarily provide refunds just for change of mind.
Refunds, repairs or replacements after purchase are available when goods are faulty under the Consumer Guarantees Act 1993.
Genesis Motors provides a limited warranty for used vehicles of 30 days or 3,000 km (whichever occurs first); faults are remedied under the CGA.
Genesis plans and pricing
Available plans
The following table lists sample subscription plans referenced in related app listings that may appear in the NZ App Store.
Actual charges in NZD depend on the App Store exchange rate and may include GST where applicable.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Tier (Monthly) - World Building App | US$9.99 | Monthly | Unlocks pro tier features in the World Building app |
| Weekly Subscription - Get Closer To God | US$5.99 | Weekly | Full access to devotionals, Bible study plans, 40-day journeys |
| Monthly Subscription - Get Closer To God | US$9.99 | Monthly | Full access as above |
| Yearly Plan - Get Closer To God | US$49.99 | Annual | Full access as above on annual billing |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 you are entitled to remedies if goods are faulty, not fit for purpose, or not as described.
Genesis Motors must comply with these laws and remedy faulty goods by repair, replacement, or refund when appropriate.
How this applies to vehicle purchases
If a purchased vehicle has a fault, you can seek a remedy under the CGA even if the dealer does not offer change-of-mind refunds.
Keep evidence of faults, service history, and communications to support any claim under the CGA or warranty.
Customer experiences
Positive feedback (utility context)
Some customers of Genesis Energy (the utility provider) reported positive experiences, such as being able to end a gas connection near a fixed term without penalty.
Examples include receiving helpful extras like a free "power shout" and energy-saving LED bulbs when closing accounts.
Negative feedback (utility context)
There are many complaints about slow or poor customer service, long phone wait times, billing issues, and difficulty with cancellations or reconnections.
Note: these reviews relate to Genesis Energy (utility services) and not directly to Genesis Motors (used-car dealer); they illustrate the importance of documenting communications and escalation paths.
Documentation checklist
What to prepare before cancelling
- Order number, quotation or purchase agreement copy.
- Deposit receipt or proof of payment for the deposit.
- Any written changes to vehicle configuration or order specifications.
- Identification (driver licence or passport) for verification.
What to keep after cancelling
- Written confirmation of cancellation from the dealer.
- Refund transaction details or bank statement showing returned deposit.
- All email, SMS or call logs relating to the sale and cancellation.
- Photos or inspection reports if claiming a fault under the CGA.
Common mistakes
Assuming change-of-mind refunds apply
Many buyers expect a full refund simply for changing their mind after purchase; dealers typically do not provide voluntary refunds once the sale is complete.
Always check whether you are still before a definitive agreement to preserve deposit refund rights.
Poor documentation and timing
Failing to document configuration changes or to request cancellation in writing can weaken your position for a refund of deposits.
Delaying notice after a configuration change or fault discovery may reduce the clarity of your case under dealer policies or the CGA.
Comparative recap
Quick comparison
The table below summarises cancellation outcomes for common situations related to Genesis vehicle sales and related services.
Use it to quickly identify likely outcomes and next steps.
| Situation | Can you cancel? | Refund likely? | Recommended action |
|---|---|---|---|
| Before definitive purchase/lease agreement | Yes | Full deposit refund | Notify dealer, request written confirmation, keep records |
| After sale completed (change of mind) | Generally no | No (unless dealer policy states otherwise) | Negotiate with dealer or consider resale options |
| Post-purchase defect or fault | Yes (under CGA) | Repair, replacement or refund depending on severity | Document fault, claim under warranty/CGA, seek remedies |
| Connected services bought via App Store / Google Play | Manage via the relevant store | Depends on store/subscription terms | Cancel subscription in App Store or Google Play; check store refund policy |
After cancelling
Next practical steps
Confirm receipt of your cancellation and monitor your bank for the deposit refund transaction.
If you do not receive confirmation or refund within a reasonable timeframe, follow up with the dealer in writing and keep records of all correspondence.
Helpful links and escalation
For information on your rights and how to make a complaint, visit the New Zealand Commerce Commission and Consumer Protection pages.
Example resources: Consumer Protection NZ and Commerce Commission.
Address
Postal address for cancellations
Send written cancellation notices and supporting documents to:
PO Box 90477, Victoria Street West, Auckland 1142, New Zealand
Corporate head office (reference)
Use the postal address above for formal correspondence; the street/corporate head office address is available from Genesis for in-person or courier matters if required.
Keep copies of any posted documents and consider using tracked postage for proof of delivery.