Cancel Gymmaster: Easy Method

What is Gymmaster

Overview

GymMaster is a gym and club management platform provided by Treshna Enterprises that handles memberships, billing, access control and related club administration.

It is used by club staff to manage subscriptions, payments and member access, and by members via a portal or app when enabled by the club.

Who uses GymMaster

Primary users are club administrators, front-desk staff and gym owners who require a central system for operations and billing.

Members may use the Member Portal or app to view or request cancellations if the club enables those features.

How to cancel Gymmaster

Club-administered cancellation (Web)

• Log into the Club's GymMaster account and go to Club Details.
• Complete the cancellation form in Club Details to request account/subscription cancellation.
• GymMaster will confirm the cancellation request within ten working days.
• Ensure all outstanding debts are paid; billing is in arrears and an additional invoice may follow.

Member cancellation (Member Portal or app)

• If enabled by the club, members can cancel via the GymMaster app or portal.
• Two member-facing modes exist: “Cancel Membership” (direct canceling after any notice period) or “Request Cancellation” (sends a cancellation request to staff).
• Notice periods are configurable by each club; if member cancellation is disabled, contact club staff to cancel.

What happens when you cancel

Access and services

Access to the club and services typically ends at the conclusion of the configured notice period or immediately if the club processes an immediate cancellation.

Automatic renewals will stop once the subscription/account is cancelled and confirmed by GymMaster or the club.

Billing and data

Billing may be in arrears; clubs may receive an additional invoice after cancellation for charges already incurred.

Account data handling and retention are managed per the club's settings and GymMaster's policies; ask the club or Treshna for specifics if you need records removed or exported.

Will I get a refund?

General refund policy

Refund handling is typically done by the club via GymMaster's refund tools for Settled payments: “Refund and Credit” or “Refund and Pay Later”.

Refund transactions must be settled in the system; the club can edit the refund amount and the refund appears as negative transaction lines in the account.

Exceptions and special cases

• If the club cancels the account within the first 60 days, you may be eligible for a refund of rental and hardware costs.
• Printed tags, shipping costs and damaged items are generally not refundable.
• In-person manual payments require a separate real-world refund process by the club (GymMaster records do not perform the physical cash/card refund).
• GymMaster does not explicitly advertise a 14‑day statutory cooling-off for New Zealand; NZ consumer laws may still apply in some situations.

Gymmaster plans and pricing

Plans

GymMaster offers tiered plans and options, but specific pricing and plan details are set per club or on request from the provider.

If you need exact pricing, contact the club or Treshna Enterprises for current plan and billing details.

Billing notes

Billing frequency and included features can vary by plan and by club configuration.

Where precise figures are not published publicly, the cost is listed as "Varies" and should be confirmed with the club or provider.

Your consumer rights in New Zealand

Statutory rights

GymMaster’s public materials do not advertise a statutory 14‑day cooling‑off period for New Zealand customers.

However, New Zealand consumer protections (such as the Fair Trading Act and Consumer Guarantees) may apply for misrepresentation or faulty services; these rights are separate from GymMaster’s internal refund rules.

Practical implications

• Cancellation and refund outcomes often depend on the club’s settings and how the subscription was sold.
• If you believe local consumer law applies (faulty service, misleading information), raise the issue with the club first and keep written records.
• When in doubt, seek advice from consumer protection resources in New Zealand or legal counsel for serious disputes.

Customer experiences

Positive feedback

Users praise GymMaster for strong customer support, ease of use and an intuitive all‑in‑one interface for membership, billing and access control.

Reviewers note responsiveness from support and a high degree of customisability for club workflows.

Common criticisms

Some users report a steep learning curve during setup and occasional inconsistencies in support experience.

The point‑of‑sale app has been criticised by some for confusing menus and difficulty charging by card in certain workflows.

Documentation checklist

For members cancelling

• Membership ID or account email used with the club.
• Copy of the membership agreement, start date and notice period.
• Payment receipts and evidence of any recent charges.
• Correspondence with club staff (emails, portal messages) about cancellation.

For clubs/admins processing cancellations

• Club Details cancellation form completed in the Web admin console.
• Outstanding invoices and payment reconciliation records.
• Hardware/rental serial numbers and proof of return for any refund claims.
• Shipping and printed tag records to determine non‑refundable items.

Common mistakes

Member-side mistakes

Assuming an immediate refund or instant cancellation without checking the club’s configured notice period is common; always confirm the applicable notice.

Not providing payment or membership identifiers slows processing; keep receipts and membership IDs ready when requesting cancellation.

Club/admin mistakes

Failing to reconcile arrears before submitting the cancellation form can lead to surprise invoices after cancellation.

Mishandling hardware returns or not documenting non‑refundable items (printed tags, shipping) often causes refund disputes.

Comparative recap

Quick comparison

Which to choose

If you are a member and the portal is enabled, use the Member Portal for speed or to submit a request directly.

If you are closing a club account or need refunds for hardware/rental, process via the Web admin route and contact GymMaster/Treshna for confirmation.

After cancelling

Steps to take

• Keep written confirmation of the cancellation and any refund terms from the club or GymMaster.
• Return any rented hardware promptly and obtain receipts to support refund claims (if within 60 days).
• Reconcile final invoices and retain records in case of disputes.

Useful links

• GymMaster official site (help and contact resources).
• New Zealand consumer protection (general consumer rights and advice).

Address

Company address

Treshna Enterprises

P.O. Box 13522, Armagh Mail Centre, Christchurch 8141, New Zealand

Mailing details

Send any formal cancellation correspondence or certified mail to the address above if requested by the club or for records.

For membership issues, contact your club first; for account-level or technical queries you can also reference the company mailing address.