Cancel Ifit: Easy Method

What is Ifit

Overview

iFIT is a subscription service that provides interactive fitness content and software for connected exercise equipment and personal devices.

It delivers workouts, coaching, and equipment features such as SmartAdjust when paired with compatible machines.

How it is typically used

Many customers use iFIT through a device app, or via a subscription tied to exercise equipment sold with iFIT integration.

Billing and feature availability can differ depending on whether the subscription was purchased directly from iFIT, through Apple (App Store), or Google Play.

How to cancel Ifit

Cancel via iFIT website (direct)

• Sign into your account on iFIT's website.
• Go to Settings → Membership Plan.
• Follow the on-screen prompts to pause or cancel your membership.
• Alternatively call iFIT support: (866) 608‑1798 (Mountain Time).

Cancel via mobile stores (iOS / Android)

• iOS: Open the App Store → tap your profile → Subscriptions → select iFIT → Cancel Subscription.
• Android (Google Play): Open Google Play Store → Menu → Subscriptions → select iFIT → Cancel.
• Refunds for App Store or Google Play cancellations are subject to Apple or Google policies; iFIT does not control those refunds.

What happens when you cancel

Access after cancellation

When you cancel, your subscription generally remains active until the end of the current paid period.

You will continue to have access to iFIT content until that date unless an alternative arrangement was agreed.

Renewal and billing

Auto-renewal stops for future periods after cancellation, but iFIT typically does not provide prorated refunds for the remaining period.

If you were billed in error, you must notify iFIT within 30 days for a possible credit or refund consideration.

Data and account retention

Your iFIT account and associated data may remain available after cancellation according to iFIT’s data and account policies.

Check your account settings and iFIT’s privacy policy for specific retention details before deleting the account.

Will I get a refund?

Membership refunds

Monthly membership fees are non-refundable under iFIT policy.

Annual memberships may be refundable only if cancelled within 30 days of purchase or the start of a trial; otherwise no refund.

Billing errors and exceptions

• If you were billed in error, notify iFIT within 30 days to request a credit or refund.
• Subscriptions purchased through Apple or Google are subject to those platforms’ refund processes; iFIT does not issue refunds for those purchases directly.

Equipment and product returns

Equipment is returnable within 30 days of delivery, but returns incur costs: original shipping is non-refundable.

iFIT/NordicTrack policies list return deductions: return shipping (example fee $250) plus a 10% restocking fee may apply.

Ifit plans and pricing

Plans summary

The table below shows common iFIT subscription plans and the USD prices reported for them.

Local NZD billing and bundled retailer offers may differ; conversions vary.

Your consumer rights in New Zealand

Legal protections

Consumers in New Zealand are protected by the Consumer Guarantees Act (CGA), which requires goods and services to be of acceptable quality.

Major failures must be remedied - repair, replacement, or refund may be required under the CGA.

How this applies to iFIT

iFIT’s standard 30-day return/refund policy and fees do not override statutory rights for major faults under New Zealand law.

If an equipment console is defective or software failures make the product unusable, you may have remedies under the CGA.

Practical steps in NZ

• Document faults and attempts to fix them with iFIT support.
• If unresolved, contact New Zealand consumer authorities or seek independent advice about a CGA claim.

Customer experiences

Positive reports

Some users report that the physical treadmill hardware performs well and that workouts and features can be enjoyable.

A minority noted successful warranty repairs and appreciation for specific product features.

Negative reports

Common complaints include unexpected auto‑renewals, difficulty cancelling, duplicate charges, and long support wait times.

Many reviews also cite software instability, feature removal, and frustration with perceived high subscription costs.

Takeaway

Experiences vary: hardware and workouts can be good for some, while customer service and software reliability are recurring pain points.

Keep documentation and be prepared to escalate if billing or functionality problems arise.

Documentation checklist

Account and purchase details

• iFIT account email and username
• Order number, invoice, or receipt for subscription or equipment purchase
• Date of purchase or trial start

Evidence of issues and communications

• Screenshots of charges, renewal confirmations, or subscription pages
• Records of support chats, emails, or call logs (dates and times)
• Photographs or videos of equipment defects or software errors

Common mistakes

Assuming cancellation was completed

Many users think they cancelled but did not confirm the cancellation on the correct platform.

Always check the subscription status and saved confirmation or email after cancelling.

Expecting automatic refunds or prorations

Expecting pro‑rata refunds or immediate refunds is a frequent error; iFIT generally does not prorate or refund monthly fees.

Also check whether your subscription was billed through Apple or Google; refunds via those stores follow their processes.

Not checking where you subscribed

Cancelling the iFIT web account will not stop charges if the subscription was purchased through the App Store or Google Play.

Confirm which platform handled your purchase before taking action.

Comparative recap

Quick method comparison

The table below compares common cancellation routes, refund likelihood, and where to manage the cancellation.

Use it to decide the first action you should take based on how you subscribed.

After cancelling

Confirmations and follow-up

Save or screenshot any cancellation confirmation and monitor your bank or card statements for ongoing charges.

If you continue to be charged, contact iFIT support and the billing platform used for the purchase.

Helpful links

• iFIT official website
• Manage subscriptions on iPhone or iPad (Apple)
• Manage subscriptions on Google Play
• New Zealand consumer protection information

Address

Corporate / legal address

iFIT Inc., Attn: Legal Department, 1500 South 1000 West, Logan, UT 84321, United States.

Notes on postal cancellations

There is no New Zealand-specific postal cancellation address listed; New Zealand customers should use online cancellation or call support.

If you plan to send physical correspondence, use the corporate address above and allow for international mail times.