Cancel MAD MUSCLE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mad Muscle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mad Muscle: Easy Method
What is Mad Muscle
Overview
Mad Muscle (also shown as MadMuscles) is a fitness app and website offering guided workouts, meal plans, and subscription access to training programs.
The service is sold through the MadMuscles website and via in‑app purchases on iOS and Android.
Offerings
Products include monthly or multi‑month subscriptions, annual plans, and optional meal plan add‑ons sold inside the app.
Pricing shown in the app is in US dollars; local final pricing depends on the platform's currency conversion and taxes.
How to cancel Mad Muscle
Website (MadMuscles website)
- Log in at the MadMuscles website and go to My Account → My Subscription.
- Click "Cancel Renewal".
- Cancel at least 24 hours before your next billing date; note the cancel button may take up to 24 hours to appear.
- Support article: How can I cancel the subscription?
App Store (iOS) and Google Play (Android)
- iOS: Open Apple ID account settings → Subscriptions → MadMuscles and cancel. Allow at least 24 hours before renewal to avoid charges.
- Android: Open the Google Play app → Payments & Subscriptions → Subscriptions → MadMuscles and cancel. Cancel at least 24 hours before renewal (Google recommends cancelling ≥24 hours before).
- Do not delete the app to cancel; deleting the app or unsubscribing from newsletters does not cancel your subscription.
- Support article: How can I cancel the subscription?
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription you usually keep access until the end of the current paid period.
Access does not typically end immediately on cancellation; check your account page for the exact expiry date.
Renewal and billing
Cancellation prevents future renewals but does not automatically trigger a refund unless you meet refund conditions.
If you cancel within platform billing windows (Apple/Google), the platform controls the billing and may handle the cancellation confirmation.
Account data
Cancellation generally does not delete your account or personal data automatically.
Contact MadMuscles support if you need account deletion or specific data requests handled.
Will I get a refund?
General refund policy
MadMuscles states refunds are not provided if you fail to cancel at least 24 hours before your billing date.
This means charges made because you missed the cancellation window are typically non‑refundable.
How to request a refund
- Only request a refund after you have cancelled the subscription.
- Submit a Support request with a precise reason; website purchases can be reviewed by the Billing Team.
- Support article: How to request a refund
Money‑back guarantee and exceptions
If a money‑back guarantee was presented at checkout (website purchases), you must request it within 30 days and have followed the plan for at least 14 consecutive days during that period.
Guarantees often exclude personal or financial reasons and are subject to review and approval by MadMuscles.
Mad Muscle plans and pricing
Pricing overview
Below are the in‑app USD prices listed in the New Zealand App Store listing. No official NZD pricing is published.
Actual local cost will depend on Apple/Google conversion and taxes.
Plan table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1 Month (In‑App Purchase) | US$39.99 | Monthly | Full app access |
| 3 Months (In‑App Purchase) | US$69.99 | Quarterly | Full app access |
| 6 Months (In‑App Purchase) | US$99.99 | Half‑year | Full app access |
| 1 Year (In‑App Purchase) | US$99.99 | Annual | Full app access |
| Meal Plan (In‑App Purchase) | US$13.99 | One‑time / depends | Meal plan add‑on |
| Workout & Meal Plan (In‑App Purchase) | US$33.99 or US$50.99 | One‑time / depends | Combined workout + meal plan |
Your consumer rights in New Zealand
Relevant laws and protections
In New Zealand, consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading conduct and require services to be provided with reasonable care.
Digital subscriptions can still be subject to these protections, particularly where advertising or billing is misleading.
Steps if you have a problem
- Contact MadMuscles support first and keep records of all communications.
- If unresolved, contact Citizens Advice or Consumer Protection NZ for guidance on next steps.
- Consider disputing unauthorised charges with your bank or payment provider, or seeking an App Store/Google Play refund if purchased through those platforms.
Limitations and practical advice
MadMuscles' own terms (for example, waiving EU withdrawal rights for immediate access) may limit automatic refunds; such terms do not override statutory rights in New Zealand.
Keep clear records and timestamps to support any complaint under NZ consumer law.
Customer experiences
Positive feedback
Some users report the workouts are easy to follow, well‑structured, and particularly helpful for older adults improving strength and flexibility.
These users highlight clarity of exercises and practical progress for beginners or returning exercisers.
Negative feedback
Many reviews flag unexpected or unauthorised charges, opaque subscription and upsell processes, and difficulty cancelling or obtaining refunds.
Customers describe deceptive billing flows, bait‑and‑switch signup patterns, and refunds often denied or replaced with non‑monetary offers.
What to watch for
Given mixed reviews, keep documentation of sign‑up screens, prices shown at checkout, and screenshots of confirmation pages.
If you encounter poor support, escalate through the platform (Apple/Google) or your bank as appropriate.
Documentation checklist
Account and purchase details
- Account email and username used with MadMuscles.
- Order or receipt number (from website or App Store/Google Play).
- Date and time of the charge you are disputing.
Evidence and communication
- Screenshots of purchase/checkout screens showing price and trial terms.
- Bank or card transaction screenshots and payment method details.
- Copies of cancellation confirmation or support ticket IDs.
Support request essentials
- Clear, precise reason for refund requests when contacting Support.
- Reference to the support articles: cancellation and refund requests.
Common mistakes
Assuming deletion cancels the subscription
Deleting the MadMuscles app does not cancel a paid subscription; the subscription remains active with the platform that billed you.
Always cancel inside the website account page or the App Store/Google Play subscription settings.
Waiting until the last minute
Waiting too close to the renewal time risks missing the 24‑hour cancellation window and losing refund eligibility.
Allow extra time for the website cancel button to appear (it may take up to 24 hours).
Not keeping proof
Failing to save receipts, screenshots, and confirmation emails weakens refund or dispute claims.
Take and store evidence when signing up and when you cancel.
Comparative recap
Quick comparison
The table below summarises cancellation steps, required notice and likely refund outcomes by purchase channel.
Summary table
| Method | How to cancel | Required notice | Refund likelihood |
|---|---|---|---|
| Website (MadMuscles) | My Account → My Subscription → Cancel Renewal | At least 24 hours before next billing; cancel button may take up to 24 hours to appear | Possible if cancelled in time and approved by Billing Team; request after cancelling |
| App Store (iOS) | Apple ID account settings → Subscriptions → MadMuscles | At least 24 hours before renewal | Refunds handled via Apple; MadMuscles generally does not refund missed cancellations |
| Google Play (Android) | Google Play → Payments & Subscriptions → Subscriptions → MadMuscles | At least 24 hours before renewal (Google recommends ≥24 h) | Refunds handled via Google; MadMuscles refund policy applies to website purchases |
After cancelling
Monitoring and next steps
Keep an eye on your bank or card statements to confirm no further charges occur after the current billing period ends.
If you see an unauthorised charge, contact your bank or payment provider promptly to dispute it.
Contact and support links
- MadMuscles cancellation and refund support: How can I cancel the subscription?
- MadMuscles refund process: How to request a refund
- If purchased via Apple/Google, use the App Store or Google Play refund procedures and support channels.
Address
Registered correspondence address
MadMuscles lists a US postal address for correspondence:
3753 Howard Hughes Parkway, Suite 200, Las Vegas, Nevada, 89169
Notes about local addresses
No New Zealand postal address for MadMuscles could be identified in public listings at the time of writing.
For local consumer help in New Zealand, consider contacting Citizens Advice Bureau or Consumer Protection NZ for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.