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Cancel MIRROR
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Mirror service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mirror: Easy Method
What is Mirror
Overview
Mirror is a home fitness product and subscription service that streams workout classes and tracks performance through a wall-mounted mirror device or mobile apps.
Services are offered directly via Mirror's own site/app and via mobile platforms (Apple App Store, Google Play). Policies differ by purchase channel.
Main providers
Mirror Inc. operates the app and membership services and publishes its refund policy and terms online.
Purchases made through Apple or Google are subject to those platforms' billing and refund rules rather than Mirror Inc.'s direct refund handling.
How to cancel Mirror
Cancel via Mirror (own site or app)
- Sign in to your Mirror account on the website or in the Mirror app.
- Go to Account or Subscription settings and select the option to cancel auto-renewal.
- If you cannot cancel from the account page, contact Mirror support for assistance using the support link in your account.
Cancel via third-party platforms
- If you subscribed through Apple App Store, cancel via your Apple ID subscription settings or request refunds from Apple.
- If you subscribed through Google Play, cancel via Google Play subscriptions or request refunds from Google.
- Mirror Inc. cannot process cancellations or refunds for purchases made through Apple or Google; you must use those platforms.
What happens when you cancel
Access after cancellation
When you cancel an active subscription, access typically continues until the end of the current billing cycle (monthly or yearly).
Cancellation usually stops future auto-renewals but does not immediately terminate access or delete your account.
Renewal and account data
Auto-renewal will be disabled so you are not billed again after the current period ends.
Your account data and settings may be retained; check Mirror's privacy policy or contact support if you want data removed.
Will I get a refund?
Refunds for direct Mirror purchases
Mirror's own terms indicate no partial refunds during an active subscription period and they offer a free 14-day trial before purchase.
For purchases directly through Mirror's site/app, refunds are limited and subject to the terms stated by Mirror.
Refunds for Mirror Inc. app purchases and renewals
- Mirror Inc. states refunds are available only within 7 days of a first-time premium subscription purchase; after that, refunds are not generally provided unless required by law.
- No refunds are provided for automatic renewals; you must cancel at least 24 hours before renewal to avoid being billed for the next period.
- If you purchased through Apple or Google, you must request refunds from those platforms; Mirror Inc. cannot issue refunds for third-party platform purchases.
Sources: Mirror Terms of Service, Mirror Refund Policy.
Mirror plans and pricing
Pricing availability
Official New Zealand (NZD) pricing for Mirror hardware or membership is not published in dedicated New Zealand channels or the NZ App Store.
Available official figures are in USD; see the notes below and verify in your purchase channel before buying.
Summary table
| Plan / Item | Typical Price (currency) |
|---|---|
| Mirror hardware (approximate) | Approx. US$995 (no official NZD price) |
| Membership (monthly) | Approx. US$39 / month (no official NZD price) |
Your consumer rights in New Zealand
Key laws that may apply
The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect consumers in New Zealand when goods or services are faulty, misrepresented, or not fit for purpose.
These laws apply mainly to purchases made in New Zealand; cross-border purchases can be more complex to enforce.
Practical steps under NZ rights
- If a product is faulty or a service is not provided as promised, you can seek remedies such as repair, replacement or refund under NZ law.
- If you bought through Apple/Google, start with the platform provider for refunds and then contact Mirror for support; keep records and escalate to your payment provider if needed.
- For unfair conduct or misleading claims, you can contact the Commerce Commission or Citizens Advice Bureau for guidance.
Customer experiences
Common positive points
Many users appreciate the ability to cancel auto-renewal at any time via their account or by contacting support, with access continuing to the end of the billing period.
Users value the free trial window offered directly by Mirror before committing to a paid subscription.
Common negative points
Customers who purchased via Apple or Google often report confusion because Mirror cannot issue refunds for those purchases and platform refund processes differ.
Some users expect immediate refunds after renewal or immediate loss of access after cancellation; those expectations can cause dissatisfaction.
Documentation checklist
Essential items to have ready
- Account email and username used for the Mirror account.
- Order number, invoice, or receipt showing the original purchase date.
- Payment method details (last four digits of card, Apple ID, Google account) and billing date.
Helpful extras
- Screenshots of subscription pages, renewal notices, and cancellation confirmations.
- Any support ticket numbers, emails exchanged with Mirror support, and timestamps.
Common mistakes
Using the wrong cancellation method
Many users try to cancel through Mirror when the subscription was made via Apple or Google; these need to be cancelled through the platform used for purchase.
Always check the original confirmation email to see which billing channel charged you.
Timing and refund expectations
Users sometimes miss the cancellation window (e.g., 24 hours before renewal) and are charged for another period; automatic renewals usually require advance cancellation.
Assuming a refund after an auto-renewal when the policy disallows refunds is a frequent source of complaint; read the refund policy and keep records.
Comparative recap
Quick comparison overview
| Channel | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Mirror (own site/app) | Cancel via account settings or contact Mirror support | No partial refunds during active period; 14-day free trial before purchase | Access remains until end of current billing cycle |
| Mirror App (Mirror Inc.) | Cancel at any time via app/account; contact support if needed | 7-day refund window for first-time premium purchases; no refunds for renewals unless required by law | Access remains until end of current period (month/year) |
| Third-party platforms (App Store / Google Play) | Cancel via Apple ID or Google Play subscriptions | Refund policy set by Apple/Google; request directly from the platform | Access depends on platform rules; typically until period end |
After cancelling
Next steps
Keep records of your cancellation confirmation and any support correspondence until billing and access have fully ended.
If you are charged after cancelling, contact Mirror support and your payment provider immediately to dispute the charge.
Useful links
- Mirror Terms of Service
- Mirror Refund Policy
- Apple - cancel subscriptions
- Google Play - cancel or refund subscriptions
- Citizens Advice: Your rights when buying online
- Commerce Commission NZ
Address
Postal address for notices
Daily Mirror Newspapers Limited Attn: Customer Service / Administration
One Canada Square Temple Square, Temple Street 5 L2 5RH Liverpool United Kingdom
How to use this address
This UK address is an official postal contact used for notices; it is not a dedicated New Zealand address but may be used for postal cancellation notices if required.
When sending cancellations by post, include your account details, order number, and a clear statement that you are cancelling the subscription. Keep a copy and proof of posting.