Cancel MOMENTUM online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Momentum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Momentum: Easy Method
What is Momentum
Overview
Momentum refers here mainly to Momentum Life, a provider of funeral and life insurance in New Zealand, and to other Momentum-branded products or apps sold internationally.
The information below focuses on how to cancel Momentum Life insurance in NZ and how refunds and returns are handled for related products.
Products covered
Momentum Life provides funeral and life insurance policies with a specific cancellation and refund approach described in their FAQ.
Separately, Momentum-branded retail products or apps follow different return and platform policies (retail return rules, App Store/Play Store rules).
How to cancel Momentum
By phone
- Call Momentum Life on 0800 108 108 to request cancellation.
- Confirm the date you want the policy to end and that you understand the 30-day notice requirement.
In writing
- Send a written cancellation notice to the postal address: PO Box 90136, Victoria St West, Auckland 1142.
- Provide your full name, policy number (if available), contact details and the date you wish the cancellation to take effect. Written notices should allow for the 30 days' notice period.
What happens when you cancel
Coverage and access
When cancellation takes effect, your insurance cover ends on the date specified in the cancellation or at the end of the 30-day notice period.
Make sure cover is in force until a replacement policy is active if you need continuous cover.
Renewals and data
Regular premium payments will stop after cancellation takes effect unless you have another arrangement in writing.
Momentum will retain records as required by law; ask them how they handle your personal data if you need deletion or a copy.
Will I get a refund?
Insurance (funeral/life) refund policy
- Within the first 30 days from the First Premium Payment Date (cooling-off period), you can cancel and receive a full refund of premiums paid provided no claim has been made.
- If you cancel after the first 30 days, no refund of premiums is available.
Retail/product refund exceptions
- Separate from insurance, Momentum™ international retail returns policy allows unused products to be returned within 14 days after receipt for a full refund minus a 5% commission and shipping costs.
- Custom or personalised retail items are usually not refundable under that retail policy.
Momentum plans and pricing
Pricing notes
Prices for Momentum apps and services are shown in USD on the New Zealand App Store and are converted to NZD at the App Store's exchange rate at purchase.
No explicit NZD prices are guaranteed here; users will see the final NZD charge at checkout in the store they use.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Momentum Plus (Focus & Inspiration Start Page) | US$9.99 (converted to NZD at App Store rate) | Monthly | Full Momentum Plus features (soundscapes, Pomodoro timer, integrations, metrics) |
| Momentum Plus | US$77.99 (converted to NZD at App Store rate) | Annual | Full Momentum Plus features |
| Momentum: Energising Habits | US$3.99 (converted to NZD) | Weekly | Access to Energising Habits app features |
| Momentum: Energising Habits | US$14.99 (converted to NZD) | Monthly | Full app functionality |
| Momentum: Energising Habits | US$99.99 (converted to NZD) | Annual | Full app functionality |
| Momentum Productivity | US$4.99 (converted to NZD) | Monthly | Premium features: PlanAI assistant, Pomodoro timer, challenges, unlimited tasks |
| Momentum Productivity | US$34.99 (converted to NZD) | Annual | All premium productivity features |
Your consumer rights in New Zealand
Cooling-off and insurance law
New Zealand consumer protections often include cooling-off rights for certain services; many insurance products provide a cooling-off period.
Momentum Life’s 30-day cooling-off period for funeral insurance exceeds the common minimum and allows a full refund if no claim has been made.
App store and platform purchases
App Store and Google Play purchases follow platform refund processes, not the insurer's policy.
Platform refunds are typically managed via the store: Apple and Google have their own timeframes and processes for in-app purchase refunds.
Customer experiences
What customers report
There are no verified public review excerpts in the supplied data for Momentum Life here.
Based on the policies, customers commonly appreciate clear cooling-off windows but may be disappointed if they expect refunds after the 30-day period.
What to watch for
Expect clear deadlines: claims made during a cooling-off period can affect refunds, and platform purchases must be handled through the app store or Play Store.
If you need confirmation, request written acknowledgement of your cancellation and any refund eligibility when you contact Momentum.
Documentation checklist
What to prepare
- Full name, policy number and contact details (phone and email).
- First Premium Payment Date (to confirm cooling-off eligibility).
- Statement of cancellation date requested and reason (if required).
- Proof that no claim has been made if seeking a refund within the first 30 days.
- Copy of any correspondence and a record of the call (date, time, name of staff spoken to).
How to send
- If by post, send to: PO Box 90136, Victoria St West, Auckland 1142 and keep tracked proof of posting.
- If by phone, note the time and staff member, and follow up in writing if you need confirmation.
Common mistakes
Timing errors
Assuming you can get a refund after the first 30 days is a frequent mistake; Momentum Life’s policy states no refund after that period.
Also, counting the cooling-off from the policy issue date rather than the First Premium Payment Date can cause confusion; confirm the exact start date with Momentum.
Method errors
Trying to cancel an insurance policy via the app store for an insurance refund is incorrect - insurance cancellations must be done with Momentum directly.
Sending a cancellation to the wrong address or failing to give 30 days' written notice can delay or invalidate the requested end date.
Comparative recap
Quick comparison
| Service | How to cancel | Refund within first 30 days | Refund after 30 days | Notice required |
|---|---|---|---|---|
| Momentum Life (Funeral/Life Insurance in NZ) | Phone 0800 108 108 or written notice to PO Box 90136, Auckland | Full refund if no claim made within first 30 days | No refund of premiums | 30 days' notice |
| Momentum™ retail (international returns) | Return unused products within 14 days (follow retailer instructions) | Full refund minus 5% commission and shipping costs (if unused) | Depends on retailer policy; custom items usually not refundable | 14 days for returns |
| App Store / Google Play purchases | Request refund via Apple or Google refund process | Subject to platform rules (often within a short timeframe) | Depends on platform and developer policy | Platform-specific |
Notes on differences
Insurance cancellations and retail returns follow different rules and channels; follow the correct process for each to avoid delays.
Platform (App Store/Play Store) purchases are handled by the platform, not by Momentum Life, for refunds and cancellations.
After cancelling
What to keep
Keep written confirmation of cancellation and any refund entitlement, and retain records of payments and correspondence.
If you plan to replace cover, arrange the new policy before your Momentum policy ends to avoid gaps.
Helpful links
- New Zealand Consumer Protection - general consumer rights and guidance.
- Apple: Request a refund - App Store refund help (NZ).
- Google Play: Request a refund - Google Play help.
Address
Postal address for written cancellations
PO Box 90136, Victoria St West, Auckland 1142.
Send your written cancellation with the required details and keep proof of posting or delivery.
Phone contact
Call Momentum Life on 0800 108 108 to cancel or to ask questions about timing and refunds.
When you call, request a confirmation reference and follow up in writing if you need formal proof of cancellation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.