Cancel Profiles Gym: Easy Method

What is Profiles Gym

Overview

Profiles Gym is a network of fitness facilities in Rotorua and Tauranga offering 24/7 access at many locations, group fitness classes (including Les Mills) and membership options by direct debit or voucher.

Key features

Memberships provide access to multiple club locations, an active class schedule and online information about services and shop terms via the Profiles website.

How to cancel Profiles Gym

Steps to cancel

• Check your minimum term: memberships have a one-month minimum term before cancellation can be requested.
• Allow notice: after the minimum term you must give 28 days' notice to cancel.
• Visit your home gym during staffed hours and complete the official cancellation form in person.
• Receive confirmation: cancellation requests are only valid once the correct in-gym form is filled in; you will receive a confirmation email once processed.

Pauses (holds) and special notes

• To pause a membership for 1 - 3 months, visit your home gym during staffed hours and complete a suspension form in person.
• If you pay weekly, cancelling during the first month is not permitted.
• There is no mention of cancelling via the App Store, Google Play or any mobile app - cancellations must be handled in-gym.

What happens when you cancel

Access and billing

After you submit the in-person cancellation form and serve the 28-day notice, membership access will continue for the notice period and billing will stop after that period ends.

Record keeping and confirmation

Profiles will process the form and send a confirmation email. Keep a copy of that email and any in-gym receipt as proof of cancellation.

Will I get a refund?

General refund policy

Profiles Gym does not offer a 14‑day cooling-off or change-of-mind refund for memberships. Membership payments are not refundable simply because you change your mind.

Exceptions and shop purchases

• Goods bought via the online shop are not refunded for change of mind, but faulty goods are covered under the Consumer Guarantees Act 1993.
• Business purchasers may have different rights and the Consumer Guarantees Act may not apply in the same way to business purchases.

Profiles Gym plans and pricing

Pricing table

Notes on pricing

• A one‑off joining fee of NZ$19.95 applies to all memberships.
• Vouchers include GST. Join via direct debit or vouchers; minimum term is one month and 28 days' notice is required to cancel.

Your consumer rights in New Zealand

Memberships and cooling-off

There is no statutory 14‑day cooling-off period for gym memberships. Cancellation right depends on the contract terms (minimum term and 28 days' notice), not a change‑of‑mind cooling-off.

Goods and the Consumer Guarantees Act

• Goods sold by Profiles (online shop) are covered by the Consumer Guarantees Act 1993 for faults - faulty items must be remedied.
• If you bought as a business, the protections under the Consumer Guarantees Act may be limited or excluded depending on use.

Customer experiences

Positive feedback

Many members praise Profiles for excellent facilities, friendly staff, a clean environment and consistent access across multiple locations.

Users often highlight the value of 24/7 access and the quality of group fitness classes such as Les Mills.

Negative feedback

Some members report difficulty cancelling, describing the process as obstructive or confusing unless you follow the in-person form procedure precisely.

There are also reports of poor customer service, including problems contacting some locations by phone.

Documentation checklist

Required on arrival

• Bring a form of photo ID (driver licence or passport) to verify identity if requested.
• Bring your membership card or membership details so staff can locate your account.
• Complete the official in-gym cancellation or suspension form during staffed hours.

Helpful extras

• Bring proof of recent payments (bank or direct debit statements) if you expect billing questions.
• Keep a copy or photo of the completed form and save the confirmation email when it arrives.

Common mistakes

Not following the required in-gym process

A common error is trying to cancel by email, phone, app store or through an online account when Profiles requires an in-person cancellation form at your home gym.

Timing and proof

Some members forget the one-month minimum term or the 28-day notice requirement and assume immediate cancellation; this can lead to unexpected charges.

Another mistake is not keeping the confirmation email or a copy of the completed form - retain these for any future disputes.

Comparative recap

At-a-glance comparison

Practical takeaway

If you are a Profiles member, prepare to visit your home club in person, complete the official form and keep the confirmation email as proof.

If you prefer online self-service for cancellations, check other providers or confirm processes before joining.

After cancelling

What to expect next

Expect access to continue through the 28-day notice period after your in-gym cancellation form is accepted.

Check your bank or direct debit statements after the notice period to ensure payments have stopped; retain the confirmation email.

Useful links

• Profiles Gym FAQs
• Profiles Gym contact page
• Profiles Gym shop terms and consumer information

Address

Corporate / home gym address

Profiles Rotorua Limited, 7 Ti Street, Rotorua 3010, New Zealand.

When to visit

All cancellations and suspensions must be completed in person during your home gym's staffed hours. If unsure, check the specific club's hours on the contact page before visiting.