Cancel Les Mills: Easy Method

What is Les Mills

Overview

Les Mills is an international fitness company that produces group exercise programmes, instructor training and digital workout content. In New Zealand it operates both club partnerships and digital services such as LES MILLS+ and On Demand.

Services

Services include in‑club memberships with Les Mills classes and digital subscriptions for streaming workouts. Subscriptions can be purchased directly or via app stores and reseller partners such as gyms and clubs.

How to cancel Les Mills

Web (direct via Les Mills+)

• Sign in to your LES MILLS+ account on the Les Mills website.
• Go to your account or subscription settings and choose Cancel Subscription.
• Cancellation takes effect at the end of the current paid period; you keep access until then.

Mobile apps and app stores

• Google Play: Open Google Play > Payments & Subscriptions > Subscriptions > select LES MILLS+ > Cancel Subscription.
• Apple App Store (iOS): Open iOS Settings > Apple ID > Subscriptions > select LES MILLS+ > Cancel Subscription.
• Access remains until the end of the billing period after cancelling via an app store.

Reseller partners (gyms/clubs)

• If you subscribed through a gym or other reseller, cancel through that original channel - Les Mills cannot cancel reseller billing for you.
• Contact your club or reseller billing/support team for their cancellation process and any club‑specific terms.

What happens when you cancel

Access and renewal

When you cancel a Les Mills subscription it stops future billing but access continues until the end of the paid period. You will not be charged again after the current period ends.

Account and data

Your Les Mills account typically remains active but with limited access once the subscription expires. Personal data and account details are retained according to Les Mills' privacy policy.

Will I get a refund?

Standard refund policy

LES MILLS+ subscriptions: No refunds once purchased. Cancellation only stops future billing; past charges are not refunded.

Exceptions and physical products

• Physical retail tech products in the Asia Pacific: returns/exchanges allowed within 14 days if unused, in original packaging, with proof of purchase.
• After 14 days, returns are generally not accepted unless covered by a warranty or a statutory right for a defective product.
• If you believe a billing error or misleading conduct occurred, raise the issue with Les Mills and, if needed, escalate to local consumer authorities.

Les Mills plans and pricing

Club plans (weekly pricing)

Notes on pricing

All club prices above are shown in NZD (weekly) and reflect published figures as of 2025. Digital On Demand pricing for New Zealand was not officially published; global pricing is an estimate only.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the New Zealand Consumer Guarantees Act goods and services must be fit for purpose and as described. Digital services should work as reasonably expected and match marketing claims.

How this applies to Les Mills

• Cancellations are allowed as described by Les Mills; lack of refunds for digital content is commonly applied but may be challenged if service is defective or misleading.
• Poor app performance, misleading billing or failure to supply service could constitute a breach of consumer rights and may entitle you to remedies.
• For physical goods, a standard 14‑day return period (when unused and in original packaging) and warranty rights apply.

Customer experiences

Positive feedback

• Users praise the variety of workouts, new weekly content and specific programs like Pilates, Body Balance and Core.
• Some long‑time customers report high satisfaction with class quality and instructor training.

Negative feedback

• Complaints include technical problems (app crashes, downloads failing) and slow or unhelpful customer support.
• Reports on platforms like Trustpilot and Reddit mention billing issues, unexpected expiry or difficulty cancelling via some channels.

Documentation checklist

What to have ready when you cancel

• Account email and password used for the Les Mills subscription.
• Proof of purchase or billing receipts (payment method, date of charge).
• Subscription source (direct, Google Play, Apple App Store, or reseller/gym).

If cancelling via reseller or disputing charges

• Club membership agreement or contract showing billing terms and minimum term if applicable.
• Copies of communications with the club or reseller and any cancellation confirmation.

Common mistakes

Cancelling the wrong way

People often try to cancel a subscription in the wrong place - for example cancelling on the Les Mills website when the subscription is billed through Google Play or Apple.

Always check where the charge appears on your bank or card statement and cancel through that platform to avoid continued billing.

Expecting automatic refunds or immediate loss of access

Expecting an automatic refund after cancelling is a frequent error. LES MILLS+ subscriptions do not refund past charges; cancellation only stops future billing.

Also expect to retain access until the end of the paid period rather than losing access immediately upon cancelling.

Comparative recap

Quick platform comparison

Key takeaways

• Cancel where you originally purchased to stop future billing.
• No automatic refunds for LES MILLS+ digital subscriptions; physical product returns follow retailer rules.

After cancelling

Immediate next steps

• Save or screenshot any cancellation confirmation or reference number you receive.
• Check your payment method statement to confirm no further charges after the current period.
• If you experience ongoing billing, contact the platform (Google/Apple) or your bank and escalate to consumer authorities if needed.

Useful links

• Les Mills New Zealand (official)
• LES MILLS+ / On Demand information
• Google Play - cancel subscriptions
• Apple - cancel subscriptions on iPhone or iPad
• New Zealand consumer protection information

Address

Postal address

Les Mills New Zealand Ltd, PO Box 90060, Victoria Street West, Auckland 1142, New Zealand.

Notes

Use the postal address above for written correspondence about billing or disputes. For subscription changes, follow the platform-specific cancellation steps listed earlier.