Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Snap Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Snap Fitness: Easy Method
What is Snap Fitness
Overview
Snap Fitness is a 24/7 gym franchise operating across New Zealand with locally owned and run clubs. Memberships include access to gym facilities and, depending on the plan, classes and multi-club access.
How the clubs operate
Each Snap Fitness club sets some membership specifics locally, so terms and processes can vary by club. Your Membership Agreement and your local club are the primary sources for exact rules and contact points.
How to cancel Snap Fitness
Cancel month-to-month (direct debit)
- Provide written notice to your local club by email or by completing the in-person cancellation form at the club.
- Allow a 30‑day notice period starting from the date the club receives your written request.
- Keep your membership active and continue payments during the 30‑day notice unless the club confirms otherwise.
Cancel fixed-term (prepaid/term) memberships
- Review your Membership Agreement for any early-termination terms before submitting notice.
- Early cancellation can incur fees; an example clause used by a club is 25% of the remaining balance plus a 30‑day notice period.
- Contact your local club to request the exact early-termination calculation for your contract.
Cooling-off and special offers
- New members who joined under a national promotion typically have a 48‑hour cooling-off window for that offer.
- Cancellations after that 48‑hour period follow the standard club terms (notice periods and possible fees).
- Always confirm the start and end of any cooling-off windows in writing with the club.
What happens when you cancel
Access during the notice period
For direct-debit (month-to-month) memberships, access normally remains active during the 30‑day notice period. Use of facilities is usually unchanged until cancellation becomes effective.
Confirmation and final billing
Request written confirmation of the cancellation and the effective date. Clubs should confirm when the final payment will stop and whether any additional fees apply.
Records and data
Your club will retain membership records according to their policies. Ask the club how long they keep records and whether you can receive a copy of your final account statement.
Will I get a refund?
National refund stance
There is no formal national-wide refund policy published by Snap Fitness NZ; refunds are not generally offered as a matter of course. Refunds or suspensions must be requested via email or through your club.
Exceptions and special cases
- Refunds or pro‑rata credits may be considered in limited circumstances but are handled locally by the club or via member services.
- Any statutory consumer rights under New Zealand law may provide additional avenues, but these are not specified in Snap Fitness materials.
Snap Fitness plans and pricing
Typical price examples
Prices vary significantly by location, contract length and promotions. Below are representative figures compiled from public comparisons and club examples.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Auckland - 12‑month contract (MoneyHub average) | NZ$24.70/week | Weekly | 24‑hour access; group classes; average across Auckland clubs |
| Auckland - Month‑to‑month (MoneyHub average) | NZ$26.70/week | Weekly | 24‑hour access; average across Auckland clubs |
| NZ average - 12‑month contract (MoneyHub) | NZ$16.95+/week | Weekly | Base national average rate |
| NZ average - Month‑to‑month (MoneyHub) | NZ$18.95+/week | Weekly | Base variable national average |
| Dunedin - 12‑month contract | NZ$19.95/week | Weekly | Local Dunedin club rate |
| Dunedin - Month‑to‑month | NZ$22.95/week | Weekly | Local Dunedin club rate |
| GMF standard membership (example) | NZ$15.95/week (approx NZ$69/month) | Weekly | Standard membership; example includes NZ$99 upfront fee |
Your consumer rights in New Zealand
Cancellation and continued charges
Under New Zealand consumer protection principles, businesses should not continue charging after a valid cancellation. Continued charges after cancellation may be unlawful.
Misleading representations and remedies
- If advertised benefits are not provided (for example, promised multi-club access), this may be a misleading representation.
- Consumers can seek remedies through the Commerce Commission or dispute channels if representations are false.
Where to seek help
If you have unresolved charging or contract issues, consider contacting the club first, then escalate to consumer advocacy bodies or legal advice if needed. Keep written records of all communications.
Customer experiences
Positive feedback
Many members praise friendly staff, clean and bright facilities, and good classes at specific clubs. Positive reviews highlight welcoming local teams and reliable equipment.
Common complaints
Complaints include continued billing after cancellation, slow or difficult cancellation processes, and occasional reports of hidden fees or cleanliness issues at some branches.
What to learn from reviews
Experiences vary by club. Always check recent local reviews and confirm club-specific cancellation and hygiene practices before joining or when cancelling.
Documentation checklist
What to bring or include
- Your full name as on the membership and your membership number (if available).
- The name and location of the club where you are a member.
- Date you want the cancellation to take effect and request for confirmation in writing.
Additional supporting items
- A copy of your Membership Agreement or contract.
- Proof of ID if required by the club (photo ID) and any written correspondence history with the club.
- Bank statements showing payments if you need to dispute a charge.
Common mistakes
Not providing written notice
Many issues arise when members assume a phone call is sufficient. Clubs require written notice (email or in-person form) to start the 30‑day notice period.
Assuming automatic refunds or immediate stops
Assuming payments will stop immediately can lead to unexpected charges. Expect to continue paying during the notice period unless the club confirms otherwise.
Not keeping confirmation
Failing to request and keep written confirmation of cancellation makes disputes harder. Always save the club's cancellation email or form receipt.
Comparative recap
Quick comparison
| Topic | Month‑to‑month (direct debit) | Fixed‑term (prepaid/term) |
|---|---|---|
| Notice period | 30‑day written notice from when the club receives your request | Often a 30‑day notice plus contract-specific conditions |
| Refunds | No general national refund policy; refunds are uncommon and handled locally | Refunds limited; early termination may incur fees (see club terms) |
| Early cancellation fees | Usually none beyond paying through notice period | Can include a percentage of remaining balance (example: 25%) plus notice |
| Access during notice | Access typically remains active during the 30‑day notice | Access may continue until the effective termination date per the agreement |
Key takeaway
Month‑to‑month memberships are easier to end but still require written 30‑day notice. Fixed‑term contracts can carry financial penalties for early exit.
After cancelling
Follow-up steps
- Request and save written confirmation of the cancellation and the effective date.
- Monitor your bank or card statements for any unexpected post‑cancellation charges.
Useful links and contacts
- Snap Fitness NZ - Member FAQs
- Snap Fitness - Suspensions and refunds (help)
- Snap Fitness - National offer terms
If you cannot resolve an issue with your club, consider seeking advice from New Zealand consumer protection bodies or legal services. Keep all correspondence and evidence of your cancellation request.
Address
Club address
Snap Fitness New Zealand (example club contact): 119 Onewa Rd, Northcote, Auckland 0627, New Zealand.
Notes on contacting
Use your local club contact or the club email/membership services address when submitting written cancellation. Confirm the correct email for your club and request a confirmation receipt.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.