Cancel STRONG online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Strong service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Strong: Easy Method
What is Strong
Overview
Strong is a fitness app that offers workout tracking, training plans and subscription-based features called Strong PRO. It is distributed through the Apple App Store, Google Play Store and directly via the Strong website.
Main features
Features include workout logging, timers and premium content access when you subscribe. The provider offers website-purchased products such as personalised meal plans with a specific refund guarantee.
How to cancel Strong
Cancel via Apple App Store (iPhone)
- Open Settings on your iPhone.
- Tap your name → iTunes & App Store → Apple ID → Subscriptions.
- Find Strong PRO → tap it → choose Cancel.
- Note: deleting the Strong app does not cancel the subscription.
- Help page: Strong help - cancelling on iPhone.
Cancel via Google Play Store (Android)
- Open Google Play Store app → Menu → Subscriptions.
- Find Strong → tap Cancel subscription and follow prompts.
- Help page: Strong help - cancelling on Android.
Cancel website-purchased subscriptions
- Use the Strong website "manage subscription" page to cancel website purchases.
- Alternatively contact Strong support by email or social media at least 24 hours before renewal to cancel website subscriptions.
- Reference: Strong Terms.
Other notes
- For subscriptions purchased through an app store, cancellation must be done through that store’s account settings; Strong cannot cancel app-store subscriptions for you.
- Always confirm cancellation in the store’s subscription list and keep screenshots or confirmation emails.
What happens when you cancel
Access after cancelling
When you cancel a subscription it will stop future renewals. You normally retain access to paid features until the end of the current billing period.
Renewal and billing
Cancellation prevents automatic renewal at the next billing date. If you forget to cancel, the store will charge the next period and that purchase is generally treated as final.
Data and account content
Canceling a subscription does not necessarily delete your account or workout data. If you later reinstall or resubscribe, some data may be available depending on what was retained by Strong.
Will I get a refund?
General refund policy
- App-store purchases: purchases are final and there is no pro‑rata refund if you forget to cancel; refunds are at the company’s discretion.
- Strong’s Terms emphasise that app-store purchases are final unless the store or Strong agrees otherwise.
App-store refund processes
- Apple App Store: request a refund via reportaproblem.apple.com - locate the Strong purchase and submit a request.
- Google Play (Android): refunds are generally available within 48 hours via Google Play. After 48 hours contact Strong with the purchase receipt and the Google Play account email for assistance.
- Help page: Strong help - refunds.
Website purchases and guarantees
- Money-back guarantee applies only to website purchases of personalised meal plans and only if conditions are met.
- Conditions: apply within 30 days, follow the plan for 10 consecutive days, and provide proof (photos/videos of 15 meals).
Strong plans and pricing
Pricing overview
No exact New Zealand Dollar (NZD) prices are published in the available sources. For accurate NZD amounts check the App Store on a NZ-region device or contact Strong directly.
Plan table
| Plan | Billing period | Price (NZD) |
|---|---|---|
| Strong PRO (in-app) | Varies | Varies |
| Website products (e.g. personalised meal plans) | Varies | Varies |
| One-off / Lifetime (reported by users) | One-off | Varies |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law protections apply and cannot be overridden by Strong’s Terms. You retain all mandatory local consumer rights.
How the guarantee interacts with statutory rights
The 30‑day money‑back guarantee for personalised meal plans is an additional promise and does not replace statutory rights under New Zealand law.
Next steps if you have a dispute
If you believe your statutory consumer rights are breached, keep records and contact Strong support first. You may then escalate to New Zealand consumer authorities or seek independent advice.
Customer experiences
Positive feedback
- Users reported prompt support restoring access after account lockouts and successful recovery of workout data in some cases.
- Recent updates received praise from some Android users for improvements and responsiveness.
Negative feedback
- Complaints include double-billing, crashes and data loss after updates, and loss of features following major updates.
- Some users expressed frustration with slow development and limited rollback options after disruptive updates.
Documentation checklist
Essential items to gather
- Purchase receipt or subscription confirmation (App Store / Google Play / website).
- Email address used for the store account (Apple ID or Google Play email).
- Screenshots of subscription status in the App Store or Google Play.
- For website meal-plan refunds: 30‑day request, proof of 10 consecutive days following plan and photos/videos of 15 meals.
Optional but helpful evidence
- Support request correspondence, dates and reference numbers.
- Screenshots of billing charges showing double subscriptions or unexpected renewals.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Strong app thinking that cancels the subscription. That does not stop billing; you must cancel in the App Store, Google Play or via the website.
Missing the website cancellation deadline
Website-purchased subscriptions must be cancelled at least 24 hours before renewal. Waiting until the renewal day can result in an unwanted charge.
Expecting automatic refunds
Users sometimes assume an immediate refund after cancelling. App-store purchases are generally final, and refunds depend on the store’s policy or Strong’s discretion.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund availability | Notes |
|---|---|---|---|
| Apple App Store (iPhone) | Apple ID → Subscriptions | Request via reportaproblem.apple.com; refunds at Apple/Strong discretion | Deleting app does not cancel. |
| Google Play (Android) | Google Play Store → Subscriptions | Refunds available within 48 hours via Google Play; after that contact Strong with receipt | Keep purchase receipt and account email. |
| Website purchases | Strong website → Manage subscription or contact support | Varies; personalised meal plans have a 30‑day guarantee with conditions | Cancel at least 24 hours before renewal. |
After cancelling
What to check
- Confirm cancellation in the relevant store’s subscription list and save any confirmation.
- Verify the end date of access and retain receipts in case you need a refund or dispute.
Help & links
- Strong Terms: strongherapp.com - Terms.
- Strong help - cancel subscription: help.strongapp.io - cancel.
- Strong help - refunds: help.strongapp.io - refunds.
- Apple refund portal: reportaproblem.apple.com.
Address
Company address
No postal address for Strong was located in the available sources. A physical address in New Zealand could not be verified.
If you need an address or further help
If you require a postal address for complaints or formal notices, contact Strong support through the Strong website or their social media channels to request contact details.
For billing disputes related to App Store or Google Play charges, also contact Apple or Google support directly using the links above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.