Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Walkfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Walkfit: Easy Method
What is Walkfit
Overview
Walkfit is a walking and low-impact fitness app that provides guided workouts, daily motivation, and progress tracking. It targets beginners, seniors, and users returning to exercise.
Core features
Features include short guided sessions, programs for weight loss and mobility, and premium content available by subscription. The app is available on Android, iOS, and via a web account.
How to cancel Walkfit
Cancellation methods
You must cancel through the store or account where you originally subscribed: Google Play, Apple App Store, or the WalkFit web account.
Cancel at least 24 hours before the next billing cycle to avoid renewal charges; access typically continues until the period ends.
Platform instructions
- Android (Google Play): Open Google Play Store → Menu → Subscriptions, or open WalkFit app profile → Manage subscription (redirects to your Google account). Cancel at least 24 hours before the next billing cycle. More info.
- iOS (App Store): On your iPhone go to Settings → Your Name → Subscriptions → WalkFit and cancel there. Cancel at least 24 hours before renewal. More info.
- Web: Log into your WalkFit web cabinet → Account Settings → Subscription and cancel, or contact WalkFit support. Cancel at least 24 hours before the next billing cycle. More info.
What happens when you cancel
Access after cancellation
When you cancel, access to premium features generally continues until the end of the paid period. You can use the service for the remainder of that billing cycle.
Renewal and billing
Cancellation prevents future renewals but does not usually produce a pro rata refund for the unused remainder of a paid period unless an exception applies.
Your account data
Personal data and account progress may be retained according to WalkFit’s data policy. If you need full deletion, contact support and request account removal.
Will I get a refund?
Refund policy summary
Web purchases are final and non-refundable except where law requires otherwise or a stated 30-Day Money-Back Guarantee applies. Renewal charges are typically non-refundable.
App Store and Google Play store purchases are handled by Apple and Google respectively; WalkFit does not directly control those refunds.
How to request refunds
- Apple App Store: Request a refund via Apple’s procedures. If Apple approves a refund, access may be revoked immediately. Apple refund info.
- Google Play: Request a refund through Google Play Help. If Google approves, access is typically lost. Google refund info.
- Web purchases: Contact WalkFit support. Web purchases are final except where NZ law or an explicit 30-day guarantee applies. Web help centre.
Walkfit plans and pricing
Current plans
Below are WalkFit plans and local New Zealand prices as listed in verified information.
Pricing notes
Additional in-app purchases or alternate labels may appear in the app stores; these can differ from the main subscription options listed below.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Premium | NZ$16.49 | Monthly | Full access to premium features for one month (as per App Store listing) |
| 3 Months Subscription | NZ$40.99 | Quarterly | Full access to premium features for three months |
| 1 Year Subscription | NZ$57.99 | Annual | Full access to premium features for one year |
Your consumer rights in New Zealand
Consumer guarantees
New Zealand consumer law may override 'no refund' terms if a service is faulty, not fit for purpose, or not as described.
If WalkFit fails to deliver the service as promised, remedies such as a refund, repair, or compensation can apply under NZ Consumer Guarantees.
Cooling-off and cancellations
There is no general statutory 14-day cooling-off right for digital subscriptions in NZ unless the seller offers one. WalkFit states a 30-day money-back guarantee only for certain web purchases where applicable.
Disputes and chargebacks
If you experience unauthorized or unfair subscription charges you can contact your bank about chargebacks or raise a complaint with NZ consumer protection authorities.
Consider keeping receipts and records to support any dispute or chargeback request.
Customer experiences
Positive feedback
Many users praise WalkFit for short, easy-to-follow workouts, daily motivation, and suitability for beginners and seniors.
On the New Zealand App Store users rate the app highly (approx. 4.5/5) and describe improved activity and fitness habits. App Store.
Negative feedback
Common complaints include unexpected auto-renewal charges, difficulty cancelling subscriptions, and trouble obtaining refunds.
Some users report unclear pricing or perceived misleading costs. Collect supporting documents if you face similar issues. Trustpilot.
Documentation checklist
What to gather
- Purchase receipt or confirmation email showing date and amount.
- Subscription ID or order number from Apple/Google/Web account.
- Screenshots of account subscription page and cancellation attempts.
- Bank or card statement entries showing charges.
Where to find information
- Google Play: Subscriptions screen in the Play Store or Google account purchases.
- Apple: Subscriptions in iPhone Settings or purchase history in the App Store.
- Web: WalkFit web cabinet → Account Settings → Subscription and support emails.
Common mistakes
Missed deadlines
Many users miss the 24-hour cancellation window and are charged for another period. Always check the exact renewal date and cancel more than 24 hours in advance.
Wrong cancellation method
Cancelling or deleting the app does not cancel the store subscription. You must cancel through Google Play, Apple Subscriptions, or the WalkFit web cabinet depending on where you subscribed.
Insufficient evidence for refunds
Contacting support without receipts, screenshots, or order numbers makes refunds or disputes harder to resolve. Keep clear documentation when you request support or chargebacks.
Comparative recap
Quick comparison
The table below summarizes cancellation method, who handles refunds, access after cancellation, and required cancellation deadline by platform.
Recommendation
If you want to stop renewals, cancel via the original store/account and keep proof. For refunds, follow the store-specific refund process or collect evidence to support a web refund claim.
| Platform | How to cancel | Refund handled by | Access after cancellation | Deadline to cancel |
|---|---|---|---|---|
| Android (Google Play) | Google Play Store → Menu → Subscriptions or app profile → Manage subscription | Access remains until period ends | At least 24 hours before next billing | |
| iOS (App Store) | iPhone Settings → Your Name → Subscriptions → WalkFit | Apple | Access remains until end of current period | At least 24 hours before renewal |
| Web | WalkFit web cabinet → Account Settings → Subscription, or contact support | WalkFit (web rules) / Subject to NZ law | Access remains until period ends | At least 24 hours before next billing |
After cancelling
Next steps
Keep confirmation of cancellation and monitor your payment method for any unexpected charges. Retain receipts and screenshots in case you need to dispute a charge.
Helpful links
- Android cancellation FAQ: app-faq.walkfit.welltech.com - Android
- iOS cancellation FAQ: app-faq.walkfit.welltech.com - iOS
- Web cancellation FAQ: web-faq.walkfit.welltech.com
- Refunds & help centre: help-centre.walkfit.welltech.com
Address
Postal address
Walkfit
PO Box 9169 Van Nuys, CA 91409 USA
Notes about New Zealand contact
No New Zealand postal address was found in verified sources. Use the web support channels or your app store for local assistance and refund requests.
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FAQ
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