Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Calm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Calm: Easy Method
What is Calm
Overview
Calm is a meditation and sleep app offering guided meditations, sleep stories, music, and mindfulness programs.
It is available on web, iOS and Android and offers free trials and paid subscriptions for Premium content.
Main features
Features include guided mindfulness journeys, sleep stories, music tracks and breathing exercises for stress and sleep.
Subscriptions are auto-renewing when purchased through app stores or directly on Calm.com unless cancelled.
How to cancel Calm
Cancel via Google Play (Android)
- Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions.
- Select Calm → Cancel subscription. Cancel at least 24 hours before the trial ends to avoid renewal.
- Access to Premium continues until the end of the billing or trial period.
- Support article: Cancel through Google Play.
Cancel via Apple App Store (iPhone/iPad)
- Go to Settings → [Your Name] → Subscriptions → Calm, or use the app’s "Manage Subscription" link.
- Billing is managed by Apple; Calm cannot cancel App Store subscriptions for you.
- See Apple cancellation help: How to cancel via Apple.
Cancel via Calm.com (web)
- Log in at Calm.com in a browser → Settings → Manage Subscription → Cancel Subscription.
- Access continues until the end of the current billing period after cancellation.
- Calm support article: Cancel on Calm.com.
What happens when you cancel
Access after cancellation
If you cancel a subscription, you retain Premium access until the end of the paid billing or trial period.
There is no immediate loss of access unless the platform enforces otherwise for specific purchase types.
Renewals and billing
Auto-renewal stops after cancellation; you will not be billed at the next renewal date.
For App Store purchases, Apple or Google manage renewals and billing records, not Calm.
Data and account
Your Calm account and any saved progress generally remain after cancelling, but Premium content becomes inaccessible once the access period ends.
If you want account removal, contact Calm Support via the support portal for options and data requests.
Will I get a refund?
Refunds for Calm.com purchases
Calm provides refunds for Calm.com purchases if requested within 30 days of purchase via Calm’s Refund Request Form.
Approved refunds are typically processed in 5 - 10 business days. See details: Receiving a refund.
Refunds for Apple App Store purchases
Calm does not process refunds for purchases made through the Apple App Store.
If you want a refund for an App Store purchase, request it from Apple via their support or the "Report a Problem" portal.
Refunds for Google Play purchases
For Google Play purchases, contact Calm Support and choose "Managing my Subscription → Google Play Store" to request a refund.
If Calm approves the refund, processing normally takes 5 - 10 business days once approved.
Calm plans and pricing
Typical plans
Below are commonly listed Calm plans and their typical New Zealand pricing as shown in App Store listings and Calm offers.
Exact NZD amounts may vary with App Store rounding and offers.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Monthly Subscription (via Apple App Store) | NZ$12.99/month | Monthly | Unlimited access to Calm Collection, auto-renewing |
| Annual Subscription (via Apple App Store) | NZ$69.99/year | Annual | Unlimited access, auto-renewing; 7-day free trial often offered |
| Lifetime (Calm for Life) One-off Payment | NZ$39.99 one-time | Lifetime | Unlimited access forever |
Your consumer rights in New Zealand
Cooling-off and consumer law
In New Zealand, consumers generally have a 14-day cooling-off period for distance or online purchases under consumer law.
This allows cancellation and refund requests if the service has not been fully delivered, subject to conditions in the Consumer Guarantees Act and Fair Trading Act.
Calm’s policy vs NZ law
Calm’s 30-day refund policy for web purchases exceeds the typical 14-day minimum for distance sales in NZ.
However, in-app purchases via Apple or Google are governed by those platforms’ policies, which can limit Calm’s ability to offer refunds.
Unfair terms and exclusions
Any explicit Calm exclusions (for example, on lifetime memberships, gift cards, or enterprise plans) must still comply with NZ law.
New Zealand law prohibits unfair contract terms and requires remedies for services not of acceptable quality or as described.
Customer experiences
Positive feedback
Many users praise Calm’s content quality, citing better sleep and helpful guided meditations.
Examples include users saying they "slept better since listening to the sleep stories" and appreciating long-term content value.
Negative feedback
Several users report unexpected charges, including being charged after cancelling free trials or subscriptions.
Other complaints include difficulty cancelling, delays or unhelpful customer service, and issues with trial billing.
What this means for you
Overall experiences vary: content is often valued, while billing and cancellation processes can cause frustration.
Keeping clear records and following the store-specific cancellation steps reduces the risk of disputes.
Documentation checklist
Essential documents to keep
- Order confirmation or receipt from Calm.com, Apple or Google Play.
- Bank or card statement showing the charge and transaction ID.
- Screenshots of subscription settings and cancellation confirmations.
Optional but helpful items
- Emails with Calm Support or proof of refund requests.
- Dates and times of cancellation attempts and any error messages.
- App store purchase history screenshots (Apple or Google Play).
Common mistakes
Incorrect cancellation channel
A common mistake is trying to cancel an App Store or Google Play subscription through Calm.com.
App subscriptions must be cancelled in the store used to purchase them (Apple/Google), not on Calm’s website.
Timing and trial periods
Another mistake is cancelling too close to the trial end; Google Play requires cancellation at least 24 hours before trial ends to be safe.
Delays in cancelling or relying on email reminders can lead to unexpected charges if renewal occurs.
Assuming Calm can refund all purchases
Users sometimes expect Calm to issue refunds for App Store purchases; Apple handles those refunds and Calm cannot process them directly.
If you purchased via Apple, request refunds through Apple Support rather than contacting Calm for an App Store refund.
Comparative recap
Quick method comparison
The table below compares common cancellation methods, likelihood of refund, access after cancel and typical processing times.
Use this to choose the correct cancellation route and expectations.
| Purchase route | How to cancel | Refund chances | Access after cancel | Typical processing time |
|---|---|---|---|---|
| Calm.com (web) | Calm.com → Settings → Manage Subscription → Cancel | Refund possible within 30 days via Refund Request Form | Access until end of billing period | 5 - 10 business days if approved |
| Apple App Store (iOS) | Settings → [Your Name] → Subscriptions → Calm (or App → Manage Subscription) | Refund via Apple only; Calm cannot process | Access until end of billing period | Depends on Apple response times |
| Google Play (Android) | Google Play Store → Profile → Payments & Subscriptions → Calm → Cancel | Request via Calm Support; refunds considered case-by-case | Access until end of billing/trial period | Calm processes approved refunds in 5 - 10 business days |
After cancelling
Follow-up actions
Save any cancellation confirmations and check your bank/card statement for charges after the cancellation date.
If you do not receive confirmation, contact the store (Apple/Google) or Calm Support and supply your documentation.
Useful links
- How to cancel your subscription or free trial (Calm support)
- Cancel through Google Play (Calm support)
- Receiving a refund (Calm support)
- Calm Help Center
Address
Primary mailing address
Calm.com, Inc., 77 Geary Street, 3rd Floor, San Francisco, California 94108, United States.
There is no separate publicly listed physical address in New Zealand; most cancellation and support actions are handled online.
How to contact for legal or data matters
For legal or data protection correspondence, use Calm’s published contact routes on their Help Center or legal pages linked above.
For consumer issues in New Zealand, consider including your documentation and referencing NZ consumer law when contacting Calm Support or the relevant app store.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.