Cancel CERTIFIEDKETODIET online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Certifiedketodiet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Certifiedketodiet: Easy Method
What is Certifiedketodiet
Overview
CertifiedKetoDiet is a digital program that provides ketogenic meal plans, recipes and guidance delivered through a website and mobile apps.
It is operated internationally by Nutrameg Latvia SIA and is accessed as digital content or a recurring subscription service.
How it is delivered
Delivery is typically online: access via CertifiedKetoDiet.com or via apps on Apple App Store and Google Play.
Access to content is immediate once you subscribe or sign up, which affects cancellation and refund rights for digital goods.
How to cancel Certifiedketodiet
If you purchased via the website
- Sign in to your account at CertifiedKetoDiet.com and go to your subscription or billing section.
- Cancel at least 48 hours before the end of the current billing period to prevent renewal.
- If you cannot cancel via your account, contact the online support help desk for assistance: Recurring payment policy.
- Do not rely on deleting the app - deleting the app does not cancel the subscription.
If you purchased via Apple App Store or Google Play
- Open your Apple or Google account subscription management and cancel directly there; the website cannot cancel app-store subscriptions.
- Follow Apple or Google help pages if you need step-by-step guidance for your device.
- For refunds or billing issues from app purchases, you must contact Apple or Google support, not the CertifiedKetoDiet website.
What happens when you cancel
Access and renewal
When you cancel a subscription before the period ends, you will typically retain access until the current paid period expires.
If you cancel too late (within 48 hours of renewal for website purchases) the subscription may renew and you could be charged for the next period.
Data and account
Cancelling a subscription does not always delete your account or personal data; account settings and stored preferences may remain.
Contact support if you need account deletion or data removal instructions under applicable privacy rules.
Will I get a refund?
Standard policy
- There is no automatic 14‑day "right to cancel" once digital content has been provided; the right of withdrawal is lost after access is granted.
- All regular subscription fees are non‑refundable under the company’s standard recurring payment policy.
Exceptions and how to request a refund
- Refunds may be granted only if you can prove the digital content is faulty or not as described.
- Such refund requests must be made within 24 hours of contract conclusion and you must provide evidence of the fault.
- If purchased via Apple App Store or Google Play, you must request refunds from Apple or Google; CertifiedKetoDiet cannot process those refunds.
- Contact the CertifiedKetoDiet help desk for fault-based refund requests: General terms and conditions.
Certifiedketodiet plans and pricing
Available plans
Official public pricing in New Zealand (NZD) is not listed in available documentation for 2024/2025.
Prices may vary by region and platform; check the website or app store for the exact offer shown to you.
Pricing notes
If you need a specific NZD price, open the app or website while located in New Zealand or contact support for confirmation.
User reports mention various amounts in EUR or USD but no confirmed NZD pricing was found in official docs.
| Plan | Price (NZD) | Billing frequency | Notes |
|---|---|---|---|
| Subscription | Varies | Varies | Check website or app store for your local price |
Your consumer rights in New Zealand
Cooling-off and digital content
Under the supplier’s terms, the standard 14‑day cooling‑off period is forfeited once digital content has been delivered or access granted.
This aligns with common international approaches where immediate access to digital goods cancels the right to withdraw.
Filing complaints and enforcement
If you believe terms are misleading, or cancellation/refund processes are not honoured, you can contact New Zealand consumer authorities for advice or to file a complaint.
Consider contacting the Commerce Commission or Citizens Advice for guidance on next steps and possible enforcement.
Customer experiences
Positive feedback
- Some users praised personalization, ease of following keto, improved focus, reduced bloating, and enjoyment of recipes. (NZ Trustpilot)
Negative feedback
- Many users reported ongoing or unauthorized charges after attempts to cancel, and difficulties getting effective customer support. (AU Trustpilot)
- Multiple reviews described deceptive enrollment and recurring billing problems, with some calling the service a "scam".
Documentation checklist
What to gather
- Order confirmation or receipt (email or in-app receipt) showing date and payment method.
- Screenshots of your subscription status, billing history, and any cancellation attempts.
- Bank or card statements showing the charges you dispute, with dates and amounts.
How to present it
- Provide a clear timeline: purchase date, access start, cancellation attempts, and charge dates.
- When contacting support or authorities, attach screenshots and reference article links or policy statements if possible.
Common mistakes
Mistakes when cancelling
Relying on deleting the mobile app instead of cancelling the subscription is a common error; deleting the app does not stop billing.
Also, cancelling within 48 hours of renewal for website purchases can result in the next period being charged.
Mistakes when requesting refunds
Expecting an automatic 14‑day refund after receiving digital content is incorrect; for digital services, the right to a standard cancellation period is typically lost once access is granted.
For app-store purchases, contacting the website instead of Apple or Google for refunds is a frequent misstep.
Comparative recap
Quick comparison
| Topic | Website purchase | Apple App Store / Google Play purchase |
|---|---|---|
| How to cancel | Cancel via your account on CertifiedKetoDiet.com or contact help desk | Cancel via your Apple or Google account subscriptions (cannot cancel on website) |
| Cancellation deadline | At least 48 hours before period end to avoid renewal | Follow Apple/Google subscription rules and deadlines in their portals |
| Refund route | Refunds only for faulty content if claimed within 24 hours; otherwise non‑refundable | Refund requests handled by Apple/Google support |
| Deleting the app | Does not cancel subscription | Does not cancel subscription - must cancel in account |
| Support contact | CertifiedKetoDiet help desk | Apple or Google support for billing and refunds |
Notes
Where you purchased the subscription determines the correct cancellation and refund route. Keep records to support any disputes.
If uncertain, check the purchase receipt to confirm the charge origin before contacting support.
After cancelling
Verify charges
- Check your bank or card statements for any further charges after cancellation and save copies.
- If you see unauthorized recurring charges, contact your bank or card issuer to block or dispute payments.
Follow-up resources and links
- CertifiedKetoDiet recurring payment policy: Recurring payment policy
- CertifiedKetoDiet general terms: General terms and conditions
- Apple support for subscriptions and refunds: Apple Support
- Google Play subscriptions & refunds: Google Play Help
- New Zealand consumer guidance: Consumer Protection (NZ) and Commerce Commission NZ
Address
Corporate address
Nutrameg Latvia SIA
Lastadijas iela 6, Rīga, Rīgas Pilsēta LV‑1050, Latvia
Postal and jurisdiction notes
There does not appear to be a New Zealand‑specific postal cancellation address; the company lists the Latvia corporate address for international operations.
For local disputes or consumer complaints in New Zealand, consider contacting New Zealand consumer authorities as noted above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.