Cancel Curology: Easy Method

What is Curology

Service overview

Curology is an online dermatology service that provides personalised prescription and non-prescription skincare products through a subscription model. Customers complete an online intake, receive a custom formula from a provider, and get ongoing shipments and support.

Presence in New Zealand

Curology operates from the United States and does not have a physical retail presence in New Zealand. New Zealand customers access Curology via the website and international shipping, and payments are billed in USD and converted by the payment provider.

How to cancel Curology

Via your curology.com account (recommended)

• Sign in at curology.com.
• Open your account and go to the "Payment Information" or subscription section.
• Follow the on-screen option to cancel your membership/subscription.
• Ensure cancellation is completed at least two business days before your next shipment to avoid the upcoming charge.

Other methods: email, phone, app stores

• Email: contact [email protected] or [email protected] requesting cancellation; include your account email and order details.
• Phone: you may call +1 (415) 200-2060 to request cancellation and confirm with the agent.
• App Store / Google Play: if you subscribed through a mobile platform, manage or cancel via the App Store or Google Play subscription settings for that platform.

What happens when you cancel

Shipments and renewal

Cancellations made at least two business days before the next shipment prevent that shipment and the associated charge. Cancellations made later will typically take effect the following billing cycle.

Account access and data

Your account and provider message history are usually retained according to Curology's policies after cancellation, but access to active prescription refills and scheduled shipments will stop.

Save any records you may need (messages, photos, receipts) before you lose convenient access.

Will I get a refund?

Subscription refunds and first-shipment policy

Curology offers a "First Shipment Refund" if first-time subscribers contact [email protected] within 28 days of delivery to request a refund for the first trial shipment.

After that window, subscription-based products are generally non-returnable and non-refundable under Curology's terms, except where required by law.

Non-subscription purchases and exceptions

• Non-subscription, non-prescription items bought online may be returned for credit or refund at the company's discretion if requested within 14 days of delivery.
• Prescription products purchased outside a subscription are not refundable per the terms.
• Under New Zealand law, faulty or significantly misdescribed goods are eligible for remedies regardless of commercial return policies; keep proof of issue.

Curology plans and pricing

Subscription plans

Prices are billed in USD and convert to NZD via your payment provider. Typical plans include a low-cost first month trial and ongoing custom-formula shipments.

One-time and non-prescription items

Non-prescription retail items can be purchased as one-time orders (NZD pricing may appear via third-party importers).

Your consumer rights in New Zealand

Summary of key rights

New Zealand consumer law gives you remedies if goods or services are faulty, misdescribed, or not fit for purpose. Businesses must provide fair remedies for these issues.

How this affects Curology orders

• "Change of mind" refunds are not generally required by law, so Curology's discretionary policies (e.g., 28-day first-shipment refund) are important to follow.
• If a product is faulty or significantly not as described, you can seek a remedy under NZ law even if the merchant's standard return policy is limited.
• Keep evidence (photos, receipts, communications) to support any NZ consumer claim.

Customer experiences

Positive experiences

• Many customers praise quick, kind, and helpful customer service resolving shipping or order issues.
• Users often report that the custom formulas and provider support were effective for their skin concerns.

Negative experiences

• Some customers report unexpected charges after attempting to cancel, often because cancellations were not processed before the cutoff.
• Others describe difficulty obtaining refunds or being charged for boxes they did not want shipped.

Documentation checklist

Information to gather before contacting Curology

• Account email address used to register with Curology.
• Order number(s) and shipment date(s).
• Proof of delivery or tracking information, if available.
• Screenshots of your subscription page showing the billing cycle and payment method.

Evidence to support refund or consumer claims

• Photos showing faulty or incorrect products.
• Copies of communications with Curology (emails, chat transcripts).
• Bank or card statements showing charges you dispute.

Common mistakes

Missing the cancellation cutoff

A frequent issue is cancelling too close to the next shipment. Curology requires cancellation at least two business days before the next shipment to avoid that charge.

Using the wrong cancellation route

Some users cancel in the App Store or Google Play but the subscription is managed on curology.com (or vice versa). Confirm where you originally subscribed and cancel there.

Comparative recap

Comparison table

Quick recommendations

• Cancel via your curology.com account at least two business days before shipment when possible.
• If you need a refund for your first shipment, contact [email protected] within 28 days of delivery.
• Retain written confirmation of cancellation and any refund agreements.

After cancelling

What to check immediately after cancellation

• Confirm you received cancellation confirmation by email or on-screen and save it.
• Monitor your bank or card statement for any unexpected charges and note dates.
• If you still have a current prescription, ask your provider how to obtain a copy if needed.

Helpful links and contacts

• Curology home
• Email: [email protected] and [email protected]
• App Store subscriptions help: Manage subscriptions on Apple
• Google Play subscriptions help: Manage subscriptions on Google Play
• New Zealand consumer guidance: consumerprotection.govt.nz

Address

Company address

Curology, Inc.

353 Sacramento Street, 20th Floor

San Francisco, California 94111

Notes

Curology operates from the United States and does not have a physical presence in New Zealand. For quickest resolution, cancel via your curology.com account and keep written confirmation.