Cancellation Curology: Easy Method

What is Curology

Curology is a personalized teledermatology service that formulates prescription-strength topical skincare treatments tailored to individual users after an online assessment and clinician review. It operates on a subscription model that ships medicated creams and related skincare items on a recurring basis, and also offers non‑prescription products through its website.

How to cancel Curology

How you cancel depends on how you subscribed. If you subscribed directly at Curology.com you can cancel through your online account or by contacting Curology. If you subscribed through the Apple App Store or Google Play, cancellations and some refunds are generally handled by those platforms rather than by Curology.

• Online (Curology.com): Sign in, go to your account's "Payment Information" or subscription settings and follow the cancellation flow; or email [email protected]. You must cancel at least two (2) business days before your next scheduled shipment to avoid being charged; cancellations submitted after that deadline typically take effect the following month. See the Curology Terms of Service.
• App Store (iOS) / Google Play: Manage and cancel the subscription through your Apple ID subscriptions or Google Play subscriptions settings - Curology cannot directly cancel these for you.
• Written notice (proof recommended): If you prefer a physical notice, send a certified/registered letter to Curology’s mailing address (see the Address section below). Use registered mail to ensure proof of delivery.

What happens when you cancel

Cancelling stops future scheduled shipments and prevents further subscription billing after the cancellation takes effect; it does not automatically refund charges already billed or stop a shipment that has already been processed. Your account and access to Curology’s member portal generally remain available for records and care continuity, though product access will end for future shipments. Curology may retain medical and account records as required by its policies and applicable law.

Will I get a refund?

Curology’s official policy allows first‑time subscribers who are unhappy with their first trial shipment to request a refund by contacting [email protected] within twenty‑eight (28) days of delivery. Other subscription shipments are generally not refundable once billed and processed. For non‑subscription website purchases, non‑prescription items may be returned for a credit or refund at the company's discretion if you contact them within fourteen (14) days after delivery; prescription items sold outside a subscription are not refundable. Third‑party retail purchases follow the retailer’s refund policy. The authoritative source is Curology’s Terms of Service.

Curology plans and pricing

Your consumer rights in Canada

Canadian consumers have protections under federal and provincial consumer protection laws (for example, prohibitions against false or misleading representations), and some jurisdictions provide cooling‑off periods for certain contracts. However, prescription medical services and prescription medications often have different rules and may be exempt from typical online cooling‑off rights. Subscriptions purchased via the Apple App Store or Google Play are also governed by those platforms’ terms and the platforms’ refund policies, which operate alongside Canadian consumer law. For precise guidance about statutory rights or enforcement, consult your provincial consumer protection agency or legal advisor.

Customer experiences

Reviews are mixed. Many customers praise Curology’s responsive and empathetic customer service, personalized formulas and clinician involvement, and report positive treatment outcomes. At the same time, some reviewers on platforms such as the BBB and Trustpilot have reported frustrations with automatic subscription enrollment, difficulty cancelling or receiving refunds, website issues during cancellation, and unexpected charges. These differing experiences illustrate the importance of documenting communications and confirming cancellation before the billing cutoff.

Documentation checklist

• Account email and username used to subscribe
• Order number(s) and shipment dates
• Screenshots or copies of cancellation confirmation and any on‑screen messages
• Copies of emails or letters sent and received (save timestamps)
• Proof of registered mail delivery, if you sent physical notice
• Payment receipts (card statement, App Store or Google Play receipt)
• Photos of unopened product, if disputing returns/refunds

Common mistakes

Common errors include waiting until within the two‑business‑day cutoff so the cancellation only takes effect the next cycle, cancelling via the wrong channel (for example, contacting Curology when the subscription is billed through Apple/Google), not saving confirmation or proof of cancellation, assuming unopened products are automatically refundable, and relying on unverified third‑party claims of extended refund windows. To avoid problems, cancel early, keep records, and verify which platform handled the payment.

Comparative recap

After cancelling

After you cancel, confirm you have written or on‑screen cancellation confirmation and check your payment method for future charges. If you believe you were billed incorrectly after cancellation, contact Curology support at [email protected], and keep documentation. For platform subscriptions, review Apple’s subscription support at Apple Billing & Subscriptions and Google Play’s subscription help at Google Play Subscriptions. If you require further assistance, consider contacting your payment provider to dispute unauthorized charges or your provincial consumer protection office; general federal consumer information is available at Consumer Protection Canada.

Address

Curology
13624 Fourth St., Suite 330
Livonia, MI 48150
United States