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Cancel DIGESTIPLAN
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Digestiplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Digestiplan: Easy Method
What is Digestiplan
Service overview
Digestiplan is a subscription-based meal planning and nutrition service that provides personalised meal plans, recipes and daily guidance through its web app and mobile platforms.
How it’s delivered
Customers primarily access Digestiplan via the web app at app.digestiplan.com and through mobile app storefronts (App Store on iOS and Google Play on Android).
Subscriptions may be managed in-app on the web interface or via the respective platform subscription systems for purchases made through Apple or Google.
How to cancel Digestiplan
Cancel via the web app (recommended)
- Go to app.digestiplan.com and sign in to your account.
- Open your profile or account settings and select "Manage Subscription".
- Follow the on-screen instructions to cancel the subscription and confirm the cancellation when prompted.
Cancel via app stores (iOS / Android)
- If you subscribed through the App Store (iOS), cancel using Apple's subscription management in your device settings or at Apple Subscription Support.
- If you subscribed through Google Play (Android), cancel via Google Play subscriptions in the Play Store app or at Google Play Help.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to your Digestiplan account until the end of the current billing period.
Access end dates depend on the billing cycle and the platform used to purchase the subscription.
Renewals and charges
Cancellation prevents future automatic renewals; you should check the confirmation message or email to verify the stop of recurring charges.
Charges already billed for the current period are generally non-refundable unless otherwise agreed by support or platform policies.
Data and account retention
Your account data (profile, saved plans, preferences) is usually retained after cancellation unless you explicitly request deletion from support.
Contact support if you want account data deleted or exported prior to closing the account.
Will I get a refund?
Refunds via Digestiplan (web purchases)
You can request a refund by emailing hello@digestiplan.com. Support will review and confirm eligibility.
Refunds appear discretionary and are assessed case-by-case by Digestiplan’s support team.
Money-back guarantee (independent summary)
- An independent summary notes a possible money-back guarantee if requested within 30 days of purchase.
- That summary suggested you may need to have followed the plan for at least 14 consecutive days and provide supporting proof (e.g., screenshots).
App Store and Google Play purchases
Purchases via Apple or Google are subject to each store’s refund processes and policies.
If you bought through an app store, start refund requests through Apple or Google support rather than Digestiplan’s web support.
Digestiplan plans and pricing
Available plan types
Digestiplan offers subscription-based plans with different billing intervals and features depending on the selected option and the purchase platform.
Pricing summary
| Plan name | Billing interval | Price (NZD) | Key features |
|---|---|---|---|
| Monthly | Monthly | Varies | Varies |
| Annual | Yearly | Varies | Varies |
| Free trial / Intro | One-time / Trial | Varies | Varies |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and fair trading rules administered by MBIE and the Commerce Commission.
These laws cover goods and services that are faulty, not fit for purpose, or misrepresented, but online subscription refunds may still be subject to provider terms.
How this applies to Digestiplan
There are no explicit references to statutory consumer rights in Digestiplan’s published material reviewed; refunds appear discretionary under their terms.
If you believe statutory rights apply (e.g., misleading conduct or failure to deliver services), you can raise the issue with Digestiplan support and, if unresolved, with NZ consumer authorities.
Next steps and escalation
- Contact Digestiplan first via hello@digestiplan.com and keep records of communications.
- If unresolved, consider contacting Consumer Protection via consumerprotection.govt.nz for guidance.
Customer experiences
Positive feedback
Users commonly praise Digestiplan’s user-friendly interface, recipe variety and personalised meal options.
Many customers appreciate the practical meal planning tools and the variety of recipes offered.
Negative feedback
Frequently reported issues include unexpected recurring charges, difficulty obtaining refunds, and confusing navigation or pressure-filled upsell screens.
There are isolated reports of promised refunds not being received after extended waits.
Balanced takeaway
Overall, experiences vary: the product is well-regarded for content but some users report friction with billing and refund processes.
Documenting purchases and keeping correspondence helps if disputes arise.
Documentation checklist
What to collect before contacting support
- Account email and username used with Digestiplan.
- Date of purchase, billing receipts, and billing platform (web, Apple, Google Play).
- Screenshots of subscription pages, charges on bank statements, and any cancellation attempts.
What to include in your refund request
- Clear request for refund or cancellation with order ID if available.
- Supporting evidence: screenshots, dates, and a short timeline of events.
- Preferred resolution (refund, partial refund, or account credit).
Common mistakes
Failing to check purchase platform
A common error is attempting to cancel via the Digestiplan web app when the subscription was purchased through the App Store or Google Play.
If the subscription was billed by Apple or Google, cancellation and refund requests must generally be handled through those platforms.
Not saving confirmation or receipts
Many disputes become harder to resolve because customers did not keep receipts, confirmation emails, or screenshots of cancellation attempts.
Always save confirmation emails and take screenshots of the cancellation flow and any error messages.
Comparative recap
Quick comparison of cancellation routes
| Channel | How to cancel | Refund route | Recommended action |
|---|---|---|---|
| Web (digestiplan.com) | Manage Subscription in profile at app.digestiplan.com | Request via hello@digestiplan.com; discretionary review | Cancel in-app and email support with evidence |
| App Store (iOS) | Cancel via Apple subscription settings or Apple Support | Apple handles refunds via its process | Use Apple subscription management and request refunds from Apple |
| Google Play (Android) | Cancel via Google Play subscriptions or Google Support | Google Play handles refunds via its process | Use Google Play settings and contact Google for refund requests |
After cancelling
Verify cancellation
Check for a cancellation confirmation email or an in-app confirmation message to ensure the subscription will not renew.
Keep a screenshot or saved copy of any confirmation for your records.
Follow-up actions
- If you need a refund, email hello@digestiplan.com with your evidence and order details.
- If you purchased via App Store or Google Play, follow refund procedures at Apple refunds or Google Play refunds.
Helpful consumer resources
- New Zealand consumer guidance: consumerprotection.govt.nz
- Guidance on disputing card charges and chargebacks: contact your bank or card issuer directly.
Address
Postal address for cancellations
No New Zealand postal address for Digestiplan cancellation was found in the materials reviewed.
Cancellations should be managed online via the app or by contacting support by email.
Support contact details
Email: hello@digestiplan.com
Web app: app.digestiplan.com