Cancel Doctors Without Borders: Easy Method

What is Doctors Without Borders

Overview

Doctors Without Borders (Médecins Sans Frontières, MSF) is an international medical humanitarian organisation that provides emergency medical aid in conflict, epidemic, disaster and exclusion settings.

How MSF operates

MSF is independent of governments and large organisations and funds most activities through private donations from individuals and institutions.

How to cancel Doctors Without Borders

When cancellation applies

Cancellation applies mainly to recurring (monthly) donations set up through MSF channels for the APAC region including New Zealand.

MSF does not offer app-based donations, so App Store or Google Play cancellation rules do not apply.

Step-by-step cancellation

• Check how you gave the donation: website, phone or third-party fundraiser.
• If you donated directly via MSF Asia‑Pacific site, log into the donor portal and follow the recurring donation cancellation option.
• If you cannot access the portal, contact MSF Donor Services for APAC by email or phone as listed on the APAC donor pages.
• If the donation was arranged door‑to‑door or through a contracted agent, contact the provider shown on your paperwork and verify you donated to MSF directly.
• Keep a record of your cancellation confirmation (screenshot, email or reference number) for your records.

What happens when you cancel

Stopping future payments

Cancelling a recurring donation will stop future scheduled payments so no further amounts are taken after the cancellation date.

Access and account data

Your donor portal access remains unless you request account closure; MSF will retain donation records for legal, tax and reporting purposes.

You may request updates to your contact preferences or data correction by contacting Donor Services.

Will I get a refund?

General refund rule

Charitable donations are generally non‑refundable unless the charity’s policy allows a refund or the donation resulted from error or fraud.

Specific MSF refund policies and exceptions

• MSF USA/NY: Refunds possible only if the donation is not older than three months. Request via donations@newyork.msf.org or phone (888) 392 0392. See MSF USA refund guidance.
• MSF South Asia (example: India): Non‑earmarked donations require a written refund request within 15 days and are reviewed at MSF’s discretion. See MSF South Asia refund policy.
• MSF Merchandise (Southern Africa): Returns for exchange within 14 days; refunds only if item has not been shipped. See merchandise return policy.

Doctors Without Borders plans and pricing

Standard donation options

The Asia‑Pacific donation page offers a set of predefined one‑off and monthly amounts for New Zealand donors in 2024/2025.

Pricing table

Your consumer rights in New Zealand

Legal overview

New Zealand does not provide a general statutory right to a refund for charitable donations once made, unless the donation resulted from an error, fraud, or the charity’s own stated policy allows it.

Practical guidance for NZ donors

• Review MSF APAC or NZ‑specific donor terms promptly after donating.
• Act quickly if you want a refund - MSF USA allows refunds within three months and MSF South Asia has a 15‑day window for non‑earmarked donations.
• Always verify you donated via MSF’s official channels to reduce fraud risk.

Customer experiences

Positive experiences

Many donors report straightforward support from official MSF donor services when dealing directly with MSF websites or established office contacts.

Negative experiences and cautions

• Some reports describe door‑to‑door fundraisers in the Auckland region that use contracts with monthly payments and where the charity initially receives only a small fraction.
• There are reports of impersonation scams; MSF is not part of the UN and anyone claiming otherwise may be fraudulent. Always verify identity before sharing money or personal assets.

Documentation checklist

Before you cancel

• Donation receipt or bank/credit card statement showing the payment.
• Any signup paperwork or confirmation emails and the donor portal login details.

When you contact donor services

• Reference or transaction ID, donation date and amount, and the payment method used.
• Preferred contact details and a clear statement of whether you want to cancel future payments or request a refund.

Common mistakes

Assuming app cancellation applies

Donors sometimes try to cancel via App Store or Google Play; MSF does not offer app‑based donations so those stores do not manage MSF recurring gifts.

Not verifying the fundraiser

Donors may sign long‑term contracts with third‑party fundraisers door‑to‑door without realising fees or splits reduce the amount MSF receives.

Comparative recap

Quick comparison

This table summarises cancellation and refund likelihood across common MSF donation routes and regions mentioned in public policies and reports.

Summary table

After cancelling

What to check after cancellation

Confirm you received a cancellation confirmation and monitor your bank or card for any unexpected charges in the next cycle.

Helpful links and next steps

• MSF global: www.msf.org
• MSF USA refund guidance: MSF USA donor help
• MSF South Asia refund policy: MSF South Asia
• Merchandise returns (Southern Africa): MSF Merchandise returns

Address

Postal contact

PO Box 6241 Wellesley Street Auckland 1141 New Zealand

Final note

If you are unsure whether you donated directly to MSF, contact MSF Donor Services through official MSF channels before providing further payments or personal information.