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Cancel DOFASTING
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I hereby notify you of my decision to terminate the contract relating to the Dofasting service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dofasting: Easy Method
What is Dofasting
Overview
DoFasting is a digital fasting and wellness service offering an app, meal plans, coaching content and supplements. It helps users track intermittent fasting windows and related progress.
Service delivery
The service is provided through the DoFasting website and mobile apps, while physical supplements are sold separately and shipped as goods. Subscriptions and purchases follow the provider's terms and platform rules.
How to cancel Dofasting
Website subscriptions (DoFasting account)
Website subscriptions must be cancelled via the DoFasting website.
- Log into your account at app.dofasting.com and follow the subscription/cancellation options, or
- Send a cancellation request to DoFasting support by the contact method shown on their site.
- Cancel at least 48 hours before the end of the current billing period to prevent automatic renewal.
- Note: deleting the app from your device does NOT cancel a website subscription.
Apple App Store and Google Play purchases
Subscriptions purchased through app stores must be cancelled through the relevant platform, not via the DoFasting app.
- Apple subscriptions: cancel in your Apple ID / App Store subscription settings - do not rely on deleting the app.
- Google Play subscriptions: cancel in your Google account / Play Store subscriptions settings.
- DoFasting cannot cancel in-app purchases made through Apple or Google on your behalf.
What happens when you cancel
Access and renewal
When you cancel, your subscription will not renew at the next billing date provided the cancellation is processed in time.
You typically retain access to paid features until the end of the already-paid period; cancellation prevents future automatic charges.
Account and data
Your DoFasting account and stored data usually remain unless you request account deletion per the provider's policies.
Deleting your account or app does not automatically trigger refunds or stop platform-based subscriptions; follow the cancellation steps above.
Will I get a refund?
General refund policy
DoFasting states a 'no refund' policy unless the product is proven faulty within 14 days of delivery and visual proof is provided.
Refunds, when approved, are returned to the original payment method.
Exceptions and procedures
- Website purchases: submit refund requests within 14 days of purchase with visual proof; deleting an account is not a valid refund request.
- Supplements/goods: returns must be made within 14 days of receipt, unopened and in original packaging; refunds take up to 14 working days after return is received and verified. See DoFasting returns.
- In-app purchases via Apple or Google: DoFasting does not control those refunds; request refunds via Apple or Google support. See App refund policy.
Dofasting plans and pricing
Pricing overview
No exact New Zealand Dollar (NZD) subscription prices for DoFasting were available in publicly listed sources for 2024/2025.
Available pricing is shown in USD in some places and regional App Store conversions may apply.
Price table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Monthly subscription | Varies | Displayed in USD or regionally converted in app stores; NZD not publicly listed. |
| Annual subscription | Varies | Regional pricing and promotions may apply; check the app store or website for your region. |
| Supplements / goods | Varies | Goods priced separately; shipping and returns rules apply. |
Your consumer rights in New Zealand
Statutory rights
Under New Zealand consumer law, digital content must be of acceptable quality and match descriptions; consumers have rights under the Consumer Guarantees Act and Fair Trading Act.
Contract clauses that unfairly remove statutory rights may be unenforceable in NZ.
How to act if rights are breached
- If automatic renewal or unfair terms affect you, dispute the charge with your payment provider or card issuer.
- You can raise concerns with NZ consumer protection bodies, including the Commerce Commission or Citizens Advice Bureau.
- Keep evidence (receipts, screenshots, communications) to support any complaint or dispute.
Customer experiences
Positive feedback
- Many users describe the app as simple, easy to follow, and useful for tracking fasting and staying on track.
Negative feedback
- Reports include difficulty cancelling subscriptions, being charged after attempted cancellations, and needing to cancel multiple times.
- Some users report steep renewal price increases, poor refund experiences, and unresponsive customer service.
- Allegations include lack of clear reminders about renewals and unexpected billing after free trials.
Documentation checklist
What to gather
- Purchase receipt or order confirmation (email or in-app receipt).
- Screenshots of subscription settings showing active subscription and cancellation attempts.
- Bank or card statement lines showing charges and dates.
- For goods: photos of packaging, product condition, and proof of return shipment (tracking number).
How to prepare your request
- Note the exact dates: purchase date, renewal date, cancellation attempts and timestamps.
- When claiming a faulty product, include clear visual proof within 14 days as required by the provider.
- Save any email or chat support confirmation of cancellation or refund decisions.
Common mistakes
Deleting the app vs cancelling
Deleting the DoFasting app from your phone is a common mistake; it does not cancel subscriptions billed through the website or app stores.
Always cancel via your DoFasting account page or through Apple/Google subscription settings depending on where you purchased.
Timing and wrong contact channel
Waiting until the last few hours before renewal can cause automatic charge if the cancellation is not processed in time; DoFasting requires at least 48 hours' notice for website subscriptions.
Another mistake is asking DoFasting for refunds for Apple or Google in-app purchases; those refunds must be requested from Apple or Google.
Comparative recap
Quick comparison
| Aspect | Website subscription | Apple / Google in-app subscription |
|---|---|---|
| How to cancel | DoFasting website login or support email (48 hours before renewal). | Cancel via Apple ID / Google Play subscriptions in your account settings. |
| Refunds | 'No refund' unless faulty within 14 days with visual proof; returns policy for goods. | Refunds handled by Apple or Google; DoFasting does not control them. |
| Common issues | Users report unexpected charges and cancellation difficulties. | Store platforms may have different refund rules and timelines. |
| NZ consumer rights | Statutory rights may override unfair contract terms; you can dispute charges. | Same statutory protections apply; contact payment provider or consumer authorities if needed. |
After cancelling
Monitor your statements
After cancellation, check your bank and card statements around the next billing date to confirm no further charges occur.
If you see an unexpected renewal charge, contact your payment provider immediately to dispute the charge and provide your documentation.
Further actions and links
- DoFasting general conditions: app.dofasting.com/general-conditions
- Returns for supplements and refund info: help.dofasting.com - returns
- App refund policy: help.dofasting.com - app refunds
- If you need consumer advice in NZ, consider contacting the Commerce Commission or Citizens Advice Bureau for guidance on consumer rights and disputes.
Address
Registered address
The company listed in DoFasting's terms is UAB “Kilo grupe”.
Registered address: Antakalnio str. 17, LT-10312 Vilnius, Lithuania.
Notes about contacting
DoFasting does not publish a specific New Zealand cancellation address; follow the website cancellation process or use platform (Apple/Google) tools depending on your purchase.
For disputes or unresolved refund issues, use your payment provider and NZ consumer protection channels as advised above.