Résilier EVOLVE YOU
Service de résiliation N°1 en Belgium
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Evolve You.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Evolve You: Easy Method
What is Evolve You
Overview
Evolve You is a subscription fitness app offering workout programs, tracking and coaching features delivered through mobile apps and a web account.
The business (Evolve You App Limited) is registered in the UK and sells subscriptions via its website, the Apple App Store and Google Play.
Service delivery
Access to content and features depends on an active subscription purchased through the platform used at signup (web, Apple, or Google Play).
Billing, renewals and refund handling follow the rules of the platform used to buy the subscription unless otherwise stated in provider terms.
How to cancel Evolve You
Cancelling a web subscription (EvolveYou website)
- Log into your account on the EvolveYou website.
- Go to Settings or the Subscription section.
- Click "Cancel Subscription".
- Ensure cancellation is completed at least 24 hours before the next renewal; simply uninstalling the app does not cancel.
- Support article: EvolveYou web cancellation.
Cancelling via Apple App Store
- Open Settings on your iPhone/iPad and tap your Apple ID.
- Choose Subscriptions, select EvolveYou and tap Cancel Subscription.
- Complete cancellation at least 24 hours before renewal to avoid the next charge.
- Apple refunds are handled by Apple; see Apple’s process for refund requests.
- Support article: EvolveYou Apple guidance.
Cancelling via Google Play
- Open the Google Play app and tap Profile -> Payments & subscriptions -> Subscriptions.
- Select EvolveYou and tap Cancel subscription, then confirm.
- Cancel at least 24 hours before renewal to prevent the next billing.
- Support article: EvolveYou Google Play guidance.
What happens when you cancel
Account status and access
After cancelling on the website your account will show "scheduled cancellation".
Access to the app continues until the end of the current paid term even after cancellation.
Renewals and charges
Cancellation prevents future automatic renewals but does not reverse charges already processed.
If you bought via Apple or Google Play, renewals and billing are managed by those stores.
Will I get a refund?
Website subscriptions (EvolveYou direct)
EvolveYou’s policy: refunds (including prorated refunds) are not given for unused time, late or missed cancellations (within 24 hours), or for injury unless required by law.
Free trial users are not eligible for a refund after the trial ends.
Reference: EvolveYou refund policy (web).
App Store and Google Play refunds
- Apple App Store: request refunds from Apple at reportaproblem.apple.com. Apple decides refunds.
- Google Play: request refunds via the Play Store app within 2 hours or via play.google.com order history after 2 hours. Google’s terms apply.
- EvolveYou cannot directly issue refunds for purchases billed by Apple or Google; those platforms control refund decisions.
Evolve You plans and pricing
Available plans
| Plan | Price (listed) | Billing Period | Features |
|---|---|---|---|
| Monthly Subscription | $29.99 (USD) | Monthly | Full app access via monthly billing |
| Monthly Subscription | $39.99 (USD) | Monthly | Full app access via monthly billing |
| Monthly Subscription | $49.99 (USD) | Monthly | Full app access via monthly billing |
| Quarterly Subscription | $99.99 (USD) | Quarterly | Full app access via quarterly billing |
| Yearly Subscription | $179.99 (USD) | Annual | Full app access via annual billing |
| Yearly Subscription | $199.99 (USD) | Annual | Full app access via annual billing |
| Yearly Subscription with Plus | $199.99 (USD) | Annual | Premium version features included |
Price notes
App Store listings appear in USD and are converted to NZD at the time of purchase by Apple or Google.
No exact NZD amounts are published by EvolveYou; your final charge will show on your store receipt or bank statement.
Your consumer rights in New Zealand
General rights
Under New Zealand law consumers have rights if a service is not provided as promised, including remedies under the Consumer Guarantees Act (CGA).
Digital subscription services do not automatically carry a 14-day 'cooling-off' refund right unless the provider offers one or law requires it.
Unfair practices and remedies
If EvolveYou misrepresents services or fails to provide agreed features, the CGA and Fair Trading Act may give you remedies despite a "no refund" term.
Possible actions include contacting the provider, your payment provider, or raising a complaint with the Commerce Commission or a dispute resolution service.
Customer experiences
Positive feedback
Some users praise the app’s workouts, usability and helpful customer service, reporting motivation and good support after initial issues.
Example source: Trustpilot reviews noting prompt and helpful responses in some cases.
Negative feedback
Many complaints concern unexpected auto-renewal charges without reminder and difficulty obtaining refunds for unused time.
Several reviewers describe poor customer service and label the business unfair for lack of pre-renewal notices. See Trustpilot for examples.
Documentation checklist
What to collect before contacting support
- Account email and username used with EvolveYou.
- Purchase receipt or order number from Apple, Google Play or EvolveYou.
- Transaction date and amount shown on your bank or card statement.
Additional helpful evidence
- Screenshots of subscription settings showing active/subscription status or "scheduled cancellation".
- Any support emails or chat transcripts with timestamps.
- Proof of attempts to cancel and timestamps if cancellation failed.
Common mistakes
Assuming uninstall equals cancel
Many users uninstall the app believing the subscription is cancelled; this does not stop billing.
Always cancel through the website account, Apple ID subscriptions, or Google Play subscriptions depending on how you purchased.
Missing the 24-hour window and contacting the wrong party
Cancellations must be completed at least 24 hours before renewal; contacting support after a charge is often too late for a refund under provider policy.
If you purchased via Apple or Google, asking EvolveYou to refund will usually be ineffective; request refunds through the store that billed you.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possibility | Access after cancel | Key notes |
|---|---|---|---|---|
| Website (EvolveYou) | Log into website → Settings/Subscription → Cancel Subscription | No refunds generally (prorated or otherwise) unless required by law | Access until end of current paid term | Must cancel 24+ hours before renewal; uninstalling is not sufficient |
| Apple App Store | Apple ID → Subscriptions → EvolveYou → Cancel | Request refund from Apple at reportaproblem.apple.com; Apple decides | Access until end of current paid term | Apple controls billing and refunds |
| Google Play | Google Play app → Payments & subscriptions → Subscriptions → EvolveYou → Cancel | Request refund via Play Store app within 2 hours or via play.google.com order history; Google decides | Access until end of current paid term | Google controls billing and refunds |
Takeaway
Cancel through the platform you used to purchase and do it at least 24 hours before renewal.
For refunds, follow the refund route set by the billing platform; keep records to support any dispute.
After cancelling
What to monitor
Keep your cancellation confirmation and monitor card/bank statements for unexpected charges after the effective cancellation date.
Retain receipts, screenshots and any support correspondence for 60 - 180 days in case of disputes.
Useful links and next steps
- EvolveYou cancellation/support: EvolveYou Help Center
- Apple refund requests: reportaproblem.apple.com
- Google Play refunds: play.google.com
- Commerce Commission NZ (consumer complaints): comcom.govt.nz
Address
New Zealand postal address
No valid postal cancellation address for Evolve You in New Zealand is publicly available.
If you need to send formal correspondence from New Zealand, use the contact options in your purchase platform or EvolveYou’s online support pages.
Company registration note
Evolve You App Limited is registered in the UK. For registered office or legal contact details check the company’s official pages or the purchase receipts.
For urgent disputes, also consider contacting your card issuer or payment provider to discuss chargeback or dispute options.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.