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Cancel EVOLVE YOU
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Evolve You service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Evolve You: Easy Method
What is Evolve You
Overview
Evolve You is a subscription fitness app offering workout programs, tracking and coaching features delivered through mobile apps and a web account.
The business (Evolve You App Limited) is registered in the UK and sells subscriptions via its website, the Apple App Store and Google Play.
Service delivery
Access to content and features depends on an active subscription purchased through the platform used at signup (web, Apple, or Google Play).
Billing, renewals and refund handling follow the rules of the platform used to buy the subscription unless otherwise stated in provider terms.
How to cancel Evolve You
Cancelling a web subscription (EvolveYou website)
- Log into your account on the EvolveYou website.
- Go to Settings or the Subscription section.
- Click "Cancel Subscription".
- Ensure cancellation is completed at least 24 hours before the next renewal; simply uninstalling the app does not cancel.
- Support article: EvolveYou web cancellation.
Cancelling via Apple App Store
- Open Settings on your iPhone/iPad and tap your Apple ID.
- Choose Subscriptions, select EvolveYou and tap Cancel Subscription.
- Complete cancellation at least 24 hours before renewal to avoid the next charge.
- Apple refunds are handled by Apple; see Apple’s process for refund requests.
- Support article: EvolveYou Apple guidance.
Cancelling via Google Play
- Open the Google Play app and tap Profile -> Payments & subscriptions -> Subscriptions.
- Select EvolveYou and tap Cancel subscription, then confirm.
- Cancel at least 24 hours before renewal to prevent the next billing.
- Support article: EvolveYou Google Play guidance.
What happens when you cancel
Account status and access
After cancelling on the website your account will show "scheduled cancellation".
Access to the app continues until the end of the current paid term even after cancellation.
Renewals and charges
Cancellation prevents future automatic renewals but does not reverse charges already processed.
If you bought via Apple or Google Play, renewals and billing are managed by those stores.
Will I get a refund?
Website subscriptions (EvolveYou direct)
EvolveYou’s policy: refunds (including prorated refunds) are not given for unused time, late or missed cancellations (within 24 hours), or for injury unless required by law.
Free trial users are not eligible for a refund after the trial ends.
Reference: EvolveYou refund policy (web).
App Store and Google Play refunds
- Apple App Store: request refunds from Apple at reportaproblem.apple.com. Apple decides refunds.
- Google Play: request refunds via the Play Store app within 2 hours or via play.google.com order history after 2 hours. Google’s terms apply.
- EvolveYou cannot directly issue refunds for purchases billed by Apple or Google; those platforms control refund decisions.
Evolve You plans and pricing
Available plans
| Plan | Price (listed) | Billing Period | Features |
|---|---|---|---|
| Monthly Subscription | $29.99 (USD) | Monthly | Full app access via monthly billing |
| Monthly Subscription | $39.99 (USD) | Monthly | Full app access via monthly billing |
| Monthly Subscription | $49.99 (USD) | Monthly | Full app access via monthly billing |
| Quarterly Subscription | $99.99 (USD) | Quarterly | Full app access via quarterly billing |
| Yearly Subscription | $179.99 (USD) | Annual | Full app access via annual billing |
| Yearly Subscription | $199.99 (USD) | Annual | Full app access via annual billing |
| Yearly Subscription with Plus | $199.99 (USD) | Annual | Premium version features included |
Price notes
App Store listings appear in USD and are converted to NZD at the time of purchase by Apple or Google.
No exact NZD amounts are published by EvolveYou; your final charge will show on your store receipt or bank statement.
Your consumer rights in New Zealand
General rights
Under New Zealand law consumers have rights if a service is not provided as promised, including remedies under the Consumer Guarantees Act (CGA).
Digital subscription services do not automatically carry a 14-day 'cooling-off' refund right unless the provider offers one or law requires it.
Unfair practices and remedies
If EvolveYou misrepresents services or fails to provide agreed features, the CGA and Fair Trading Act may give you remedies despite a "no refund" term.
Possible actions include contacting the provider, your payment provider, or raising a complaint with the Commerce Commission or a dispute resolution service.
Customer experiences
Positive feedback
Some users praise the app’s workouts, usability and helpful customer service, reporting motivation and good support after initial issues.
Example source: Trustpilot reviews noting prompt and helpful responses in some cases.
Negative feedback
Many complaints concern unexpected auto-renewal charges without reminder and difficulty obtaining refunds for unused time.
Several reviewers describe poor customer service and label the business unfair for lack of pre-renewal notices. See Trustpilot for examples.
Documentation checklist
What to collect before contacting support
- Account email and username used with EvolveYou.
- Purchase receipt or order number from Apple, Google Play or EvolveYou.
- Transaction date and amount shown on your bank or card statement.
Additional helpful evidence
- Screenshots of subscription settings showing active/subscription status or "scheduled cancellation".
- Any support emails or chat transcripts with timestamps.
- Proof of attempts to cancel and timestamps if cancellation failed.
Common mistakes
Assuming uninstall equals cancel
Many users uninstall the app believing the subscription is cancelled; this does not stop billing.
Always cancel through the website account, Apple ID subscriptions, or Google Play subscriptions depending on how you purchased.
Missing the 24-hour window and contacting the wrong party
Cancellations must be completed at least 24 hours before renewal; contacting support after a charge is often too late for a refund under provider policy.
If you purchased via Apple or Google, asking EvolveYou to refund will usually be ineffective; request refunds through the store that billed you.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possibility | Access after cancel | Key notes |
|---|---|---|---|---|
| Website (EvolveYou) | Log into website → Settings/Subscription → Cancel Subscription | No refunds generally (prorated or otherwise) unless required by law | Access until end of current paid term | Must cancel 24+ hours before renewal; uninstalling is not sufficient |
| Apple App Store | Apple ID → Subscriptions → EvolveYou → Cancel | Request refund from Apple at reportaproblem.apple.com; Apple decides | Access until end of current paid term | Apple controls billing and refunds |
| Google Play | Google Play app → Payments & subscriptions → Subscriptions → EvolveYou → Cancel | Request refund via Play Store app within 2 hours or via play.google.com order history; Google decides | Access until end of current paid term | Google controls billing and refunds |
Takeaway
Cancel through the platform you used to purchase and do it at least 24 hours before renewal.
For refunds, follow the refund route set by the billing platform; keep records to support any dispute.
After cancelling
What to monitor
Keep your cancellation confirmation and monitor card/bank statements for unexpected charges after the effective cancellation date.
Retain receipts, screenshots and any support correspondence for 60 - 180 days in case of disputes.
Useful links and next steps
- EvolveYou cancellation/support: EvolveYou Help Center
- Apple refund requests: reportaproblem.apple.com
- Google Play refunds: play.google.com
- Commerce Commission NZ (consumer complaints): comcom.govt.nz
Address
New Zealand postal address
No valid postal cancellation address for Evolve You in New Zealand is publicly available.
If you need to send formal correspondence from New Zealand, use the contact options in your purchase platform or EvolveYou’s online support pages.
Company registration note
Evolve You App Limited is registered in the UK. For registered office or legal contact details check the company’s official pages or the purchase receipts.
For urgent disputes, also consider contacting your card issuer or payment provider to discuss chargeback or dispute options.