Cancel Face Yoga: Simple Process

What is Face Yoga

Overview

Face Yoga is a digital service offering guided facial exercises, routines, and skin-care guidance through an app and a web-based user area.

The service provides short exercise sessions, program plans, and content intended to improve facial tone and skin-care habits.

Service type

Face Yoga operates as a subscription-based digital product available via the App Store and directly on the Face Yoga website.

It also sells occasional physical products; digital subscriptions and content are the primary offering.

How to cancel Face Yoga

Cancel via Apple App Store

• Open your Apple account settings (on iPhone, iPad or via App Store link).
• Find Subscriptions, select the Face Yoga subscription, and choose Cancel Subscription.
• Note: App Store subscriptions auto-renew; Apple processes renewals about 24 hours before the period ends.

Cancel via Face Yoga website (support email)

• Email [email protected] with your account details and cancellation request.
• Face Yoga will make the cancellation effective at the end of your current paid term unless you ask for cancellation at least 24 hours before the next billing cycle.
• There is no in‑site or in‑app cancellation option for website-managed subscriptions - you must contact support by email.

What happens when you cancel

Access and renewal

After you cancel, you typically keep access until the paid period you already paid for expires.

Auto-renewal stops after the current paid term; Apple renews ~24 hours before the period ends for App Store purchases.

Account and data

Your account details and history are usually retained unless you request deletion; check with support for data removal.

If you cancel early in a promotional term, cancellation fees may be applied (see fees section) and will affect final charges.

Will I get a refund?

Standard refund policy

Face Yoga does not issue refunds for subscriptions that have been accessed or used.

Refunds, when allowed, must be returned via the same payment method used for the original purchase.

Exceptions and physical products

• Full refund exception: If you cancel within 14 days of purchase and you have never logged into the user area on the Website, a full refund may be available.
• Physical products: Returns are accepted within 30 days. Returns after 14 days may incur a restocking fee (typically 15%).
• Always request refunds or return authorisation from [email protected] and keep proof of purchase.

Face Yoga plans and pricing

Plans

Below are the common subscription plans and displayed prices. Exact NZD amounts can vary at purchase.

Notes on pricing

Prices are displayed in USD but are converted to NZD at purchase based on Apple's pricing matrix for New Zealand.

Exact NZD charges may vary slightly depending on App Store tiers and exchange rates at the time of purchase.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand law, digital content must be of acceptable quality and fit for the purpose described.

If digital content is not delivered as described or is unfit, you may have a right to a remedy, including a refund under the CGA.

Fair Trading Act and cancellations

• The 14-day cooling-off for unsolicited sales does not always apply to online purchases, but misleading or hidden terms may be challenged under the Fair Trading Act.
• Undisclosed cancellation fees or automatic renewals without clear upfront disclosure could be considered unfair or unconscionable.
• If you suspect unfair conduct, you can seek advice from Consumer Protection New Zealand or a local consumer rights service.

Customer experiences

Positive feedback

• Some users report short, effective sessions and visible results from regular use.
• A number of customers say they received prompt and helpful customer support in some cases.

Negative feedback

• Many users report difficulty cancelling, often needing to email support rather than cancelling online.
• Complaints include unexpected charges after cancellation or trial periods and unclear disclosure of cancellation fees linked to discounted annual plans.
• Some users report delayed or no refunds and poor communication about billing issues.

Documentation checklist

What to include in your cancellation email

• Your full name and the email address used for the Face Yoga account.
• Subscription or receipt details, purchase date, and the platform used (Apple App Store or Face Yoga website).
• A clear statement requesting cancellation and asking for written confirmation of cancellation and the effective date.

Proof to keep

• Copies or screenshots of receipts, payment confirmations and any billing notices.
• Copies of any correspondence with [email protected] and screenshots showing you never logged into the user area (if claiming the 14‑day refund exception).
• Records of bank or App Store transactions showing charges and dates.

Common mistakes

Mistakes when cancelling

Waiting until the last minute can result in an automatic renewal being processed about 24 hours before the period ends for App Store subscriptions.

Some users attempt to cancel on the Face Yoga website when their subscription is managed by Apple, or vice versa; cancelling in the wrong place does not stop charges.

Mistakes when requesting refunds

Assuming a refund is automatic after cancellation is a common error; Face Yoga generally does not refund accessed subscriptions.

Failing to keep receipts, proof of non-use, or account login history can weaken claims for the 14‑day full‑refund exception.

Comparative recap

Quick comparison

The table below compares the two main cancellation routes: Apple App Store and Face Yoga web support.

Which to choose

Cancel via Apple if you subscribed through the App Store. Cancel via email if you subscribed directly on the Face Yoga website.

If unsure which platform charged you, check your receipt or bank/App Store transaction history before choosing the cancellation route.

After cancelling

What to watch for

• Request and keep written confirmation of cancellation and the date your access will end.
• Monitor bank or card statements for any unexpected post-cancellation charges and keep evidence of billing dates.
• If you were on a discounted annual plan and cancel early, check whether a cancellation fee applies and how it will be charged.

Further help & links

• Face Yoga support: [email protected]
• Face Yoga terms and cancellations pages: Terms & Conditions and Cancellations Policy
• Apple App Store FaceYogi page: FaceYogi on the App Store
• If you believe terms are unfair, contact Consumer Protection New Zealand for advice on the Fair Trading Act and consumer rights.

Address

Primary postal address

FACEYOGA LTD, Kensington High Street 272, W8 6ND London, United Kingdom.

Alternative contact and notice

Face Yoga also lists an alternative address in Tallinn, Estonia, and uses [email protected] for subscription and cancellation requests.

For any legal or postal notices, use the primary London address above and include full account details in correspondence.