Cancel Femometer: Easy Method

What is Femometer

Product and service overview

Femometer provides fertility-tracking products (thermometers, test strips, wearable devices) and a companion app with premium (Prime) subscription features.

The service combines hardware, test kits and a paid app subscription to help users track fertility, pregnancy tests and basal body temperature.

How Femometer is offered in New Zealand

Femometer devices and subscriptions are available to New Zealand customers through the Femometer website, the Apple App Store (iPhone) and Google Play (Android).

Some features and support options depend on where you purchased the product or subscription (App Store, Google Play, or direct on Femometer’s website).

How to cancel Femometer

Cancel subscription purchased via iPhone (App Store)

• Open the Settings app on your iPhone and tap your name (Apple ID).
• Tap Subscriptions, find Femometer Prime and choose Cancel Subscription.
• Femometer cannot cancel App Store subscriptions for you; the subscription stays active until the end of the current billing period.

Cancel subscription purchased via Google Play (Android)

• Open the Google Play Store app and tap Menu (three lines) → Subscriptions.
• Select the Femometer subscription and tap Cancel subscription.
• Cancel at least 24 hours before your next billing cycle to avoid being charged for the next period.

Cancel direct subscription (bought on Femometer website)

• Email Femometer support at [email protected].
• Use the subject line "Membership Cancellation" and include the email address associated with your Femometer account.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased through the App Store or Google Play, you generally retain access until the end of the current paid billing period.

For direct subscriptions, access end dates may vary; you should confirm the end date when you receive the support confirmation email.

Renewals and billing

Cancelling stops future automatic renewals; it does not usually produce a pro-rata refund for the current period under Femometer’s subscription policy.

For App Store or Google Play purchases, billing and cancellations are managed by Apple or Google respectively, not by Femometer.

Account data

Account and app data handling is governed by Femometer’s privacy policy; contact support for specifics about data retention or deletion.

When cancelling, request confirmation from Femometer or your store (Apple/Google) if you need account data removed.

Will I get a refund?

Femometer subscription refund policy

Femometer Prime subscription terms state they do not provide refunds, credits for partially used subscriptions, or refunds due to dissatisfaction.

That policy applies to subscriptions purchased directly through Femometer and to any statements the company makes about refunds.

Product returns and exceptions

• Femometer’s product return policy (website purchases) offers a 30-day full refund window for first-time buyers; shipping reimbursement varies by region.
• There is a 30-day return policy for faulty or incorrect orders; refunds for repeat purchases generally do not include shipping unless the item is faulty.

How this interacts with store providers

For subscriptions handled by Apple or Google Play, refunds and billing disputes are processed through Apple/Google, not Femometer.

Check Apple or Google Play help pages for the refund request process for app-store purchases.

Femometer plans and pricing

NZ App Store subscription pricing

Notes on pricing

These prices are taken from the New Zealand App Store listing and reflect local NZD pricing as of late 2025.

Actual prices in the app stores may change; always check the App Store or Google Play listing before purchasing.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, consumers are entitled to remedies (refund, repair, replacement) if goods are faulty, not of acceptable quality, not fit for purpose, or do not match their description.

Businesses cannot contract out of CGA rights; return policies that attempt to remove these rights may be unlawful.

Fair Trading and return policies

• No-refund or strict "change of mind" clauses may mislead consumers and risk breaching the Fair Trading Act if they override statutory rights.
• If a product is faulty, the retailer is generally responsible for postage costs to return the item when the fault is theirs.

How to rely on your rights

If you believe your CGA rights apply, contact Femometer and, if unresolved, consider contacting consumer protection authorities for advice.

Useful government resources are included in the After cancelling section below.

Customer experiences

Positive feedback

• Reviewers on Ubuy NZ report the Femometer Basal Body Thermometer as accurate, easy to use, quiet and useful for natural family planning.
• The Femometer 40 ovulation & pregnancy test strips kit has been praised for high sensitivity, accuracy and app integration.

Negative feedback

• Global reviews include reports of durability issues (e.g., ring cracking) and slow or unsatisfactory customer service responses.
• Other reported problems include sync issues, poor battery life, limited device responsiveness, app feature gaps, Bluetooth problems and shipping delays.

Balanced takeaway

Many users find the devices and test kits effective, but some experience hardware, connectivity or support issues.

Keep evidence (photos, logs, purchase receipts) if you need to make a warranty or CGA claim.

Documentation checklist

What to have ready when cancelling

• Purchase proof (receipt, order number, App Store/Google Play purchase record).
• Account email address and username used with Femometer.
• Subscription identification (App Store or Google Play receipt) for store-based purchases.

What to have ready for refunds or CGA claims

• Photos or videos showing faults, damage, or incorrect items.
• Communication records with Femometer support (emails, support ticket IDs).
• Tracking numbers for shipped returns and any courier receipts.

Common mistakes

Assuming Femometer can cancel store subscriptions

A common error is expecting Femometer to cancel App Store or Google Play subscriptions for you.

Apple and Google manage those subscriptions; you must cancel through your Apple ID or Google Play account.

Missing the cancellation window

Failing to cancel in time (e.g., not allowing the 24-hour buffer for Google Play) can result in an unwanted renewal charge.

Always cancel at least one full day before the renewal date for store subscriptions to be safe.

Not keeping proof of purchase

Not saving receipts, screenshots of subscriptions or support emails makes refunds, returns or CGA claims harder to pursue.

Save confirmation emails and store receipts until any potential dispute is resolved.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Confirm cancellation and keep records

After cancelling, save confirmation emails, screenshots and any cancellation IDs from Apple, Google Play or Femometer support.

These records are important if you later dispute a charge or require proof for a consumer claim.

Useful links and contacts

• Apple: view, change or cancel subscriptions (NZ)
• Google Play: manage subscriptions
• Consumer Protection (New Zealand)
• Femometer support email: [email protected]

Address

Corporate address for correspondence

Femometer

100 Overlook Center FL 2, Princeton, NJ 08540, USA

Notes on using the address

Femometer does not appear to have a separate cancellation postal address for New Zealand; use the U.S. corporate address for formal correspondence if required.

When contacting from NZ about consumer rights, also consider copying relevant consumer protection authorities if your issue is unresolved.