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Cancellation Femometer: Easy Method
What is Femometer
Femometer as a fertility and health tracking service
Femometer is a health and wellness app focused on fertility tracking, ovulation prediction, period logging, and body data such as basal body temperature. The service is sold through a recurring subscription called Femometer Prime or membership access, and the official support and terms pages are published by Femometer on its own website and app pages.
If you are in the Philippines, the frustrating part is not understanding what Femometer does. The problem is usually the billing model. Femometer’s terms say subscriptions renew automatically at the end of each billing cycle unless you cancel before the last day of the current period, which is exactly where many users get caught by surprise "subscriptions will automatically renew at the end of each subscription period" (femometer.com).
What users actually pay for
The paid side of Femometer is about access, discounts, and premium tracking features rather than just the thermometer or ring hardware itself. Based on the published pricing data, the recurring membership includes free shipping during the membership period, a 50% discount on products, and access to Femometer services for a quarterly fee of $29.99 (₱1,649.45).
Femometer also sells devices that work with the app, including the Smart Ring Gen2 at $209.99 (₱11,549.45), the Vinca Basal Thermometer at about ₱2,688, the Digital Thermometer DMT-2032 at about ₱699, and the Ovulation Predictor Kit at about ₱3,045. These hardware items are not subscriptions, so cancelling Femometer usually means ending the recurring membership or app subscription, not returning the device itself.
How Femometer works in the Philippines
For users in the Philippines, Femometer appears accessible online and through mobile app stores, but support options are limited. The verified support contact is Femometer Contact Us, the email is [email protected], there is no published phone number, and there is no live chat. That matters because when a charge continues after cancellation, you may have only email as your direct support route.
Here’s the thing: local payment convenience is not clearly spelled out by Femometer, and the published prices were converted using $1 = ₱55. Actual card charges in the Philippines can differ slightly because of exchange rate movement and possible bank foreign transaction charges. Femometer’s terms also do not mention a free trial, and they do not clearly explain what happens to your data after cancellation, which leaves a few practical gaps for subscribers.
How to cancel Femometer without getting billed again
Checks to do before you tap cancel
Many Femometer users get annoyed because they think they cancelled, then a new charge appears for another month or quarter. Before doing anything, confirm where you originally subscribed. If you paid inside the app on iPhone, cancel in the App Store. If you paid on Android, cancel in Google Play. If you subscribed directly through Femometer, cancel in your Femometer account. Using the wrong channel is one of the most common reasons a renewal still goes through.
Take three quick precautions before cancelling. Save screenshots of your current plan, note your next billing date, and export or manually save any cycle history or health details you may need later. Femometer’s terms say access continues until the end of the prepaid period after cancellation, but they do not explain data retention after the subscription ends, so it is smarter to save what matters before your access changes.
- Screenshot your plan name and renewal date
- Save the latest billing receipt or bank alert
- Record the email address linked to the account
- Back up any fertility or temperature logs you want to keep
Cancel through the Femometer website or account page
If your subscription was purchased directly from Femometer, the official route is through your account. The published process is to log in, go to subscription management, and select the cancellation option "log in to your account, navigate to the subscription management section, and select the option to cancel your subscription" (femometer.com).
The exact page labels can change, but the most likely click path is Account > Subscription Management > Cancel Subscription. After that, look for a final confirmation screen and take a screenshot before closing the page. Femometer says you must cancel before the last day of the current subscription period to stop auto-renewal. If you cancel on the billing date itself, do it early and keep proof in case the time zone causes confusion.
If you need a starting point, use Femometer support and then sign in to your account from the official site. The truth is, the process is simpler on paper than in real life because there is no phone or live chat backup if the account page does not show your active plan.
Cancel on iPhone through the App Store
If you subscribed on iOS, Femometer says cancellation must be done in the App Store subscription settings. The path is App Store > profile icon > Subscriptions > Femometer Prime > Cancel Subscription. This route matters because deleting the app from your iPhone does not stop billing.
Once you cancel, you should still keep access until the end of the period you already paid for. For example, if your quarterly renewal date is June 30 and you cancel on June 10, Prime access should continue until June 30, but it should not renew for another quarter after that. Screenshot the cancellation page and the final status showing the expiry date.
Cancel on Android through Google Play
If you subscribed through Google Play, open Google Play Store, tap your profile or menu icon, choose Payments and subscriptions or Subscriptions, find Femometer Prime, and tap Cancel Subscription. Femometer’s published instructions say to cancel before the last day of the current period to avoid renewal (femometer.com).
Google Play sometimes shows the subscription as active until the paid-through date even after cancellation. That is normal. What matters is that the status reflects that it will end on a specific date instead of renewing again. If your app still shows premium access after cancellation, that does not mean the cancellation failed. It often just means you are using the remainder of the paid term.
Email support and postal letter as backup options
Femometer’s verified support email is [email protected]. There is no public phone number and no live chat, so email is your best backup if the cancellation button fails, if a charge appears after cancellation, or if your account page does not show the subscription correctly. Write a short message with your account email, subscription type, charge date, amount, and a clear request to cancel auto-renewal.
You can also send a formal cancellation letter to the company’s listed mailing address if you want stronger proof. Some users in the Philippines prefer registered mail for documentation, and digital certified mailing services such as Postclic can offer timestamped proof of sending and receipt without the usual paper hassle. Use this only as an additional record, not as your only action if your billing date is close.
Your access, renewal status, and data after cancellation
You keep Prime access until the paid period ends
Femometer’s terms are clear on one practical point: cancelling stops the next renewal, not the current paid period. After cancellation, you retain access to Prime services until the end of the subscription term you already paid for (femometer.com). So if your cycle renews every quarter, you usually keep premium access until the quarter expires.
This is useful if you still need your recent charts or temperature history. It also means you should not panic if the app still looks premium right after cancellation. The key proof is the non-renewing status and the end date shown in your account, App Store, or Google Play page.
If you do nothing, auto-renewal continues
Femometer’s Terms of Service say subscriptions automatically renew at the end of each subscription period. The minimum commitment mentioned in the terms is one month, but Femometer also offers quarterly and yearly options. If you miss the cancellation deadline, the next billing cycle can charge in full again, and the terms do not mention a grace period after renewal.
That matters because several negative reviews mention renewed billing after users believed auto-renew had already been turned off. In practical terms, do not wait until the final hour. Cancel at least a few days before the renewal date and keep screenshots.
Data handling after cancellation is not clearly explained
Femometer’s terms do not specify what happens to user data after a subscription ends. There is no clear published explanation about deletion timing, account retention, or export rights on the cancellation page. If your period logs, fertility predictions, or temperature records matter to you, save copies before the end date.
A simple approach works best. Screenshot key charts, export any available records from the app if the feature exists on your version, and keep purchase receipts in one folder. If you later dispute a charge with your bank, those records help show which account was involved and when you tried to cancel.
Femometer refund policy and what actually works if you were charged
Femometer’s general refund rule is strict
Femometer’s published policy is not consumer-friendly. The terms say there are no refunds for purchased subscriptions, no credits for partially used subscriptions, no refunds for unused accounts, and no refunds simply because you were dissatisfied with the service (femometer.com). In plain language, once the subscription is charged, Femometer generally treats it as non-refundable.
That means most users should not expect a prorated refund for cancelling halfway through a monthly, quarterly, or yearly term. If you paid on April 1 and cancel on April 10, the normal outcome is continued access until the paid-through date, not money back for the unused days.
What rights you may still have in the Philippines
In the Philippines, there is no universal cooling-off period for all online subscriptions. The Consumer Act of the Philippines or RA 7394 is the main consumer law, and a seven working day cooling-off rule is mainly tied to door-to-door or direct sales, not all app subscriptions. Femometer’s own terms do not mention any cooling-off period or withdrawal right.
For an online subscription, your stronger argument is usually not “I changed my mind” but “I was billed despite cancelling” or “the charge was unauthorized.” That is where DTI complaints and bank chargebacks become more practical than asking for a goodwill refund.
How to request a refund or billing correction
If the problem is a billing error, Femometer says to contact [email protected]. Send one concise email with your account email, subscription channel, charge date, amount, last four digits of the card if relevant, and screenshots showing the cancellation status. Ask for either a billing correction or refund due to the specific error. Avoid writing a long emotional message because support teams respond faster to clean evidence.
If the subscription came through Apple or Google, also use their billing systems for refund requests where available, because the merchant of record may be the app store rather than Femometer itself. For direct web charges, email support first and give a short deadline, such as three to five business days, before escalating the matter with your bank or e-wallet provider.
Chargeback in the Philippines as a last resort
If you were charged after cancelling or the transaction looks unauthorized, you can dispute it through your card issuer, GCash, Maya, or bank. Under BSP rules, cardholders in the Philippines typically have up to 60 days from the statement date to dispute a transaction. Save your cancellation screenshots, confirmation email, and all messages sent to support before filing the dispute.
You can also bring online subscription complaints to DTI under RA 7394. In practical terms, this route makes the most sense when you have clear proof that you cancelled before renewal but the charge still went through. If the payment was valid and you simply stopped using the service, the chance of a successful chargeback is much lower.
Femometer terms you agree to when you subscribe
Auto-renewal and commitment period
Femometer’s terms state that subscriptions auto-renew at the end of each subscription period unless cancelled before the last day of the current term (femometer.com). The terms also say Femometer offers monthly, quarterly, or yearly options, with a minimum commitment of one month. That minimum matters because there is no published short-cancel exception once a billing cycle starts.
The practical result is simple. If your subscription renews on the 15th and you cancel on the 16th, the new paid cycle may already be locked in under Femometer’s no-refund policy. This is why early cancellation matters more here than with services that offer prorated credits.
Missing details that affect subscribers
Femometer’s terms do not mention a free trial, do not specify which country’s law governs the agreement, and do not explain dispute handling in detail. They also do not spell out how user data is retained after cancellation. These missing points are not rare in smaller subscription services, but they leave users with fewer clear expectations when something goes wrong.
For a Filipino subscriber, that means your best protection is documentation. Save every receipt, screenshot every cancellation page, and do not rely on memory if a billing issue appears two or three weeks later. When the terms are thin on details, your records become the strongest evidence.
Femometer plans and pricing in PHP
Current recurring plan and what it includes
Based on the verified pricing data, the main recurring offer published for Femometer is the membership plan at $29.99 (₱1,649.45) every quarter. The price conversion used in the research was $1 = ₱55, so your actual card charge in the Philippines may land a bit higher or lower depending on exchange rate and issuer fees.
Device prices such as the Smart Ring Gen2 are not subscription fees, so they should not be confused with cancellable recurring billing. If you bought a ring for $209.99 (₱11,549.45), that is a one-time product purchase. The cancellable part is the recurring membership or app subscription attached to your account.
Subscription pricing table
| Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
| Femometer Membership | $29.99 (₱1,649.45) | Quarterly | Shipping, discounts, app access |
Is the price good value for Philippine users
At ₱1,649.45 every quarter, the recurring cost works out to roughly ₱549.82 per month before any foreign exchange adjustment. That can be fair if you actively use the premium tracking tools and the 50% product discount. It is much less attractive if you only used the app for one cycle and forgot to cancel.
The biggest hidden cost is not a cancellation fee, because no cancellation fee was found in the terms. The bigger risk is auto-renewal combined with a no-refund rule. In other words, overpaying usually happens when a subscriber misses the deadline, not because Femometer adds an exit penalty.
Your rights in the Philippines if Femometer keeps charging you
Which Philippine rules matter here
For Filipino users, the key law is the Consumer Act of the Philippines or RA 7394, with DTI as the main consumer authority for complaints involving online subscriptions and sales practices. Femometer’s terms do not provide a special withdrawal rule for app subscriptions, so local consumer remedies become relevant when there is a misleading charge, a billing error, or a failure to honor cancellation.
A separate point involves payment disputes. If your card, GCash, Maya, or bank account was charged after valid cancellation, BSP complaint channels and card dispute rules can help. In the Philippines, cardholders generally have about 60 days from the statement date to dispute an unauthorized or incorrect transaction through the issuer.
Cooling-off and withdrawal in plain language
There is no broad automatic cooling-off period for all online subscriptions in the Philippines. The seven working day cooling-off rule usually applies to door-to-door or direct sales situations, not every digital app subscription. Since Femometer’s terms do not mention any voluntary cooling-off period, you should assume that online subscription charges are final unless there is a billing problem.
That does not mean you are powerless. If Femometer charged you after you cancelled on time, or if the subscription was not clearly disclosed, you can still complain to DTI and dispute the transaction with your payment provider. Your best evidence will be dated screenshots and receipts.
How to complain to DTI or escalate a payment dispute
Start by emailing [email protected] and give the company a short written chance to fix the issue. Include the charge amount, date, payment method, and your cancellation proof. If there is no satisfactory reply, prepare a file with screenshots, your receipt, and your statement entry showing the charge.
Then file a complaint with DTI and separately contact your bank, GCash, Maya, or credit card issuer for a chargeback request. For chargebacks, mention that the service renewed after cancellation if that is what happened. For DTI, frame the issue clearly as an online subscription billing complaint under RA 7394.
Useful Philippine authority contacts
Use DTI for consumer complaints involving subscriptions and merchant practices. Use BSP channels when the issue is with card handling, unauthorized transactions, or the bank’s dispute response. Femometer’s own terms do not give a local law or dispute forum, so these Philippine routes are the practical options for local users.
- DTI website: Department of Trade and Industry
- BSP website: Bangko Sentral ng Pilipinas
What customers say about cancellation and billing
Overall verdict from available reviews
Based on the review data provided, the cancellation experience looks difficult rather than smooth. The available set shows 0 positive and 3 negative unique reviews, with complaints centered on customer service delays and charges continuing after users believed they had cancelled. That lines up with the local pain points in the Philippines: cancellation confusion and limited support because there is no phone or live chat.
To be fair, only a small number of reviews were available here, so this is not a full picture of every Femometer customer. Even so, the trend is clearly negative for cancellation and billing, and that is the part most readers care about when trying to stop charges fast.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 2 reviews | Renewed for 3 months |
| Customer service delays | 1 review | Months of back and forth |
| Support limits | Local issue | No phone or chat |
Sources summary table and user quotes
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | Negative trend | 3 used here |
| Source | Rating | Main topic | Sentiment |
|---|---|---|---|
| TrustPilot | 1/5 | Customer service | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
| TrustPilot | 1/5 | Charge after cancel | Negative |
- "I have been going back and forth with their customer service team for MONTHS. AVOID AT ALL COSTS." (TrustPilot)
- "They keep charging and doing auto renewals, I never even used it." (TrustPilot)
- "Cancelled auto renew yet just got billed for another 3 months. If this is not daylight robbery then I wonder what is." (TrustPilot)
No positive cancellation reviews were provided in the verified dataset. On the positive side, Femometer does publish clear basic cancellation routes in its terms, but the support setup looks thin when a billing problem needs quick human help.
Documents to prepare before and after you cancel
What to save before cancellation
A clean paper trail makes cancellation disputes much easier. Before you cancel, save a screenshot of the account page showing your plan, a copy of the latest receipt, and the exact renewal date. If you subscribed through Apple or Google, save the subscription page there too, because it proves which billing channel controls the renewal.
- Account screenshot with active plan
- Renewal date screenshot
- Receipt or invoice copy
- Email address used for login
What you need for refund or billing complaints
If you ask for a refund or report an incorrect charge, include the transaction date, amount, payment method, and any order or receipt number. For Philippine banks and e-wallets, a dispute moves faster when you attach the statement line or app transaction record together with your cancellation proof.
- Transaction ID or statement entry
- Charge amount in PHP
- Cancellation screenshot
- Email sent to [email protected]
What to keep after cancellation
Do not stop at the cancellation screen. Save the final confirmation page, any email acknowledgment, and a screenshot showing the service end date. Then check your next statement cycle. Many users only realize something went wrong after the next billing notice appears.
- Confirmation email
- Expiry date screenshot
- Calendar reminder before next cycle
- Next bank statement copy
Common cancellation mistakes that cost users money
Using the wrong cancellation channel
A classic mistake is cancelling on the Femometer website even though the subscription was started in the App Store or Google Play. In that setup, the app store remains the billing controller. The result is simple but painful: the account may look inactive in one place while the renewal continues in another.
Solution: match the cancellation route to the purchase route. If the receipt came from Apple, use Apple. If the charge came from Google, use Google Play. If the charge came directly from Femometer, use the website account page and email support as backup.
Waiting until the last billing day
Femometer’s terms say you must cancel before the last day of the current subscription period. Many people leave it until the renewal date itself, especially on a busy week, then discover the charge posted anyway. Time zone differences and app store processing delays can make last-minute cancellations risky.
Solution: cancel at least three days before renewal. That gives you time to verify the non-renewing status and contact support if the page does not update correctly.
Expecting a prorated refund after cancelling mid-cycle
Another common misunderstanding is assuming that cancelling early means money comes back for unused days. Femometer’s policy says the opposite. Purchased subscriptions are generally non-refundable, and partially used periods do not get prorated credits (femometer.com).
Solution: treat cancellation as a stop-renewal action, not a refund request. Only push for a refund if there is a billing error, duplicate charge, or charge after valid cancellation.
Not saving proof of cancellation
Review complaints about charges after cancellation show why screenshots matter. If the account page says cancelled but you did not save the screen, proving that later becomes harder, especially when support is email-only. A missing screenshot can weaken both your DTI complaint and your bank dispute.
Solution: save the confirmation immediately, including the date and the expected access end date. If possible, keep the screenshot in cloud storage and email a copy to yourself.
Ignoring support limits
Femometer does not list a phone number and does not offer live chat on the verified support page. Some users lose days waiting for a reply while the renewal date gets closer. That delay is a real risk when you only rely on one email and do not escalate quickly.
Solution: if support does not answer and the billing date is near, cancel directly in the proper billing channel, keep evidence, and be ready to contact your bank, GCash, or Maya within the dispute window if a charge still appears.
Quick comparison of Femometer cancellation methods
Methods table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy |
| App Store (iOS) | Before next billing | No fee found | Medium |
| Google Play (Android) | Before next billing | No fee found | Medium |
| Registered mail | 5-10 business days | No fee found | Higher, best proof |
Which option fits which situation
The fastest path is usually the same channel where you bought the subscription. Web is easiest for direct subscriptions, while App Store and Google Play work best when those stores handle billing. Registered mail is slower, but it can help if you want a formal record in a difficult dispute.
No single method fits everyone. If your renewal date is close, use the live billing channel immediately and then add email or postal proof if needed. What matters most is stopping the next charge and keeping evidence you can show later.
What to do right after cancelling Femometer
Immediate checks and statement monitoring
Right after cancelling, confirm that the status now shows an end date instead of another renewal. Take a screenshot, save any email acknowledgment, and set a calendar reminder for one day before the next expected billing date. This extra step catches problems before they drag on for another month or quarter.
Then monitor your card, GCash, Maya, or bank statement through the next cycle. If a charge appears after valid cancellation, contact the payment provider quickly. In the Philippines, chargeback disputes generally should be raised within 60 days from the statement date, so do not sit on it.
Alternatives and useful links
If you still want fertility tracking without the same subscription setup, you can look at Femometer hardware options that may involve less recurring cost. The Vinca Basal Thermometer is about ₱2,688, the Digital Thermometer DMT-2032 is about ₱699, and the Ovulation Predictor Kit is about ₱3,045. These are product purchases rather than the quarterly membership itself.
Useful links below go straight to the official service pages and the Philippine consumer authority.
- Femometer official website
- Femometer support page
- Femometer terms of service
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Cancellation address for formal written notice
Postal address you can use
If you want to send a formal written cancellation or billing dispute notice, use this mailing address:
- Femometer, 100 Overlook Center FL 2, Princeton, NJ 08540, USA
This is not the fastest way to stop a renewal, especially from the Philippines. Use your actual billing channel first, then use written notice as extra proof if the case becomes disputed.
How to write the notice
Keep the letter short and factual. Include your full name, account email, subscription type, renewal date, charge amount if relevant, and a direct sentence stating that you are cancelling the subscription and revoking future auto-renewal. Attach a copy of your receipt if you have one.
After sending, keep the delivery proof together with your screenshots and support emails. If Femometer still bills you after that, those records strengthen any complaint to DTI or any chargeback request with your bank, GCash, Maya, or card issuer.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Femometer subscription, log into your account, navigate to subscription management, and select the cancellation option. Ensure you do this before the last day of your current billing cycle to avoid auto-renewal.
To cancel your Femometer subscription on iOS, go to App Store > profile icon > Subscriptions > Femometer Prime > Cancel Subscription. Remember, deleting the app does not stop billing.
Before canceling, save screenshots of your current plan, note your next billing date, and back up any important health data. This ensures you have proof and access to necessary information after cancellation.
Yes, you can cancel your Femometer subscription in writing via email or registered postal mail. Be sure to keep proof of your cancellation request.
After canceling your Femometer subscription, you will retain access to your features until the end of the current billing period, but it's wise to back up any important data before cancellation.