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Cancellation service #1 in New Zealand
Goglia Nutrition (also branded G‑Plans) is a nutrition and meal‑planning service that offers subscription access to diet plans, tracking tools and nutritionist add‑ons.
The company operates primarily online and via mobile apps, and subscriptions are billed through the website or app stores depending on how you signed up.
Services include monthly subscription plans, managed plans via in‑app purchases, and paid nutritionist calls or coaching add‑ons.
Refund and cancellation policies vary by plan and purchase channel; see the relevant sections below for details.
When you cancel, future recurring billing should stop and your subscription will not renew at the next billing date.
Your remaining paid access may continue until the end of the current billing period depending on the channel and terms.
Cancelling typically does not automatically delete your account or personal data; check the website's account settings for deletion options.
If you want your data removed, request account deletion explicitly in your cancellation email to support@g‑plans.com.
Refund eligibility depends on the plan and purchase channel. The Pro Plan includes a 30‑day money‑back guarantee when purchased on the company site.
Discounted multi‑month and annual plans generally do not carry the 30‑day refund guarantee.
The following NZ$ prices were listed in the Apple App Store listing for 2024/2025.
No additional NZD annual or other plan prices were publicly listed in the available sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | NZ$67.99 | Monthly | Full access via in‑app purchase |
| Managed Plan | NZ$99.99 | Unknown | Managed Plan via in‑app purchase |
New Zealand consumers are protected by the Consumer Guarantees Act (CGA), which requires services to be provided with reasonable care and skill.
If services are not provided as promised or cancellation is unreasonably difficult, statutory remedies may apply regardless of company policy.
Many customers report difficulty cancelling, recurring unauthorized charges, and problems obtaining refunds.
Sources documenting complaints include consumer complaint sites and forums reporting authorization issues and unresponsive support.
Users sometimes cancel in the website account but forget to cancel the app‑store subscription, which continues billing.
Always check which payment channel (Apple, Google, or G‑Plans direct) processed the charge before cancelling.
Failing to request refunds within stated windows (for example, 30 days for the Pro Plan) can forfeit eligibility.
Not keeping receipts, timestamps or screenshots makes disputes harder to win with your bank or a tribunal.
The table below compares cancellation routes, likely refund eligibility, ease and evidence to keep.
Use this to choose the correct route based on how you originally subscribed.
| Method | Steps summary | Refund eligibility | Ease of cancellation | Evidence to keep |
|---|---|---|---|---|
| Website (G‑Plans) | Settings → Your Membership → Cancel Account; email support for refunds. | Pro Plan: 30‑day refund via support@g‑plans.com. Others: generally no. | Moderate; self‑service but mixed user reports on effectiveness. | Cancellation confirmation, support emails, receipts. |
| iOS (Apple App Store) | Apple ID → Subscriptions → Cancel Subscription. | Refunds handled by Apple; contact Apple Support for store‑purchased subscriptions. | Easy to stop future billing if you cancel correctly. | Screenshots of subscription page and Apple receipts. |
| Android (Google Play) | Google Play → Subscriptions → Cancel Subscription. | Refunds handled by Google Play; contact Google if needed. | Easy to stop future billing when cancelled in Play Store. | Google Play receipt, screenshots of subscription status. |
| Email support | Email support@g‑plans.com with account and charge details. | Required for Pro Plan refunds and disputed charges on site purchases. | Variable; depends on response and company handling. | All email threads, ticket numbers, timestamps. |
Check your bank or PayPal statements for at least two billing cycles to confirm charges have stopped.
If charges continue, contact your payment provider immediately and provide your cancellation evidence.
No dedicated New Zealand postal cancellation address was found. The company is based in the United States and the following addresses are reported in public records.
13508 Van Nuys Blvd #4902, Pacoima, CA 91333‑4902 and 415 W G St., San Diego, CA 92101 (reported addresses).
Primary support and refund requests should be emailed to support@g‑plans.com.
If you need to escalate from New Zealand, follow the consumer rights steps above and keep all documentary evidence.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.