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Cancellation service #1 in New Zealand
Cancel Nutrimate: Easy Method
What is Nutrimate
Overview
NutriMate is a mobile nutrition and diet-tracking app that offers subscription-based access to pro features and personalised tracking tools.
How it is offered
The app is available via its website and as in-app subscriptions through Apple App Store and Google Play. Subscriptions auto-renew unless cancelled.
How to cancel Nutrimate
Cancel via NutriMate website (web subscriptions)
- Open the NutriMate website and sign into your account.
- Go to Profile → Settings → Manage subscription → Cancel.
- Cancel at least 24 hours before the scheduled renewal to avoid being billed.
- Reference: Gismart Help Center.
Cancel via app stores (Apple or Google purchases)
- If you subscribed through Apple App Store or Google Play, cancel via the respective platform’s subscription settings.
- Do not attempt to cancel Apple/Google subscriptions via the NutriMate website; those platforms control billing.
- See your device’s subscription management screen to stop renewals.
- Additional guidance: joinchargeback summary.
What happens when you cancel
Access after cancellation
When you cancel a subscription you typically retain access until the current paid period ends.
Features tied to the subscription will normally stop at the end of that billing cycle.
Renewal and billing
Cancel at least 24 hours before renewal to avoid being billed for the next period for web subscriptions.
For App Store/Google subscriptions, follow each platform’s timing and rules for stopping auto-renewal.
Data and account
Cancelling a subscription does not always delete your account or data; check the app settings for data retention or deletion options.
If you want data removed, contact NutriMate support and keep records of requests and responses.
Will I get a refund?
Official NutriMate policy
NutriMate does not state a clear, general refund policy in its public documentation.
User reports indicate refund requests are often denied or difficult to obtain.
App store refunds and exceptions
- In-app purchases through Apple or Google must be refunded through Apple or Google and are subject to their policies.
- Request refunds via Apple Support or Google Play Help for purchases made on those platforms.
- Reference: standard in-app purchase practice and community reports (example: in-app refund guidance).
Practical tips
- Document dates, receipts and communications when requesting refunds.
- If a service was not delivered as described or billing was misleading, mention this when requesting a refund or when contacting consumer protection bodies.
Nutrimate plans and pricing
Known pricing example
Regional App Store pricing varies; specific NZD amounts are typically set at checkout by Apple.
One user-reported example found: NZ$62.96/month for a NutriMate Pro monthly subscription (indicative only).
Pricing table
| Plan | Price (example) | Period | Features (reported) |
|---|---|---|---|
| Monthly (Apple-determined NZD) | ≈ NZ$62.96 (user-reported example) | Monthly | NutriMate Pro subscription (no official features list in source) |
Notes on pricing
App Store regional pricing for New Zealand is determined at checkout using Apple’s pricing matrix and can change.
Use the purchase receipt or App Store listing for definitive, current pricing.
Your consumer rights in New Zealand
Statutory protections
Under New Zealand consumer law (for example, the Consumer Guarantees Act), consumers have rights when services are not as described or are faulty.
Statutory rights can override a supplier’s stated refund policy in some circumstances.
When to escalate
- If billing was misleading, unauthorized, or the service was not provided, you may be entitled to remedies including refunds.
- Keep receipts and correspondence and consider contacting Consumer Protection or a legal adviser for persistent disputes.
Practical steps under NZ law
Start with a clear written complaint to the app provider and the platform (Apple/Google) if relevant.
If unresolved, contact New Zealand consumer protection authorities for guidance on next steps.
Customer experiences
Positive feedback
Some users report modest success using the app, noting useful tracking features and personal benefit.
Examples: short positive reviews mentioning the app helped with goals, though not widespread.
Negative feedback
Common complaints include unexpected recurring charges, difficulty cancelling, and poor customer support.
Reports also describe double charges, being billed after cancellation, and refund denials in multiple Trustpilot reviews.
Balanced takeaway
Experiences vary: a few users are satisfied, while many reviews highlight billing and support issues worth noting before subscribing.
Documenting purchases and cancellation attempts is advisable in case you need to dispute charges.
Documentation checklist
What to collect before cancelling
- Order receipts or App Store / Google Play purchase history showing the charge.
- Account email, username, and date of subscription start and renewal.
- Screenshots of subscription status and cancellation screens, if available.
What to keep after cancelling
- Confirmation of cancellation (email or screenshot) and any automatic replies.
- Records of refund requests and responses from NutriMate, Apple, or Google.
- Bank or card statements showing disputed charges for reference.
Common mistakes
Canceling in the wrong place
Attempting to cancel an App Store or Google Play subscription via the NutriMate website is a common error.
Always check whether your purchase was made through the website or an app store before cancelling.
Missing the cancellation deadline
Not cancelling at least 24 hours before renewal (for web subscriptions) often results in an unexpected charge.
Allow extra time for processing and keep confirmation screenshots as proof of cancellation attempts.
Poor documentation
Failing to save receipts, confirmation emails, or screenshots reduces your ability to dispute charges effectively.
Collect and store all evidence immediately after subscribing and after cancelling.
Comparative recap
Quick comparison of cancellation routes
| Aspect | Website subscription | Apple App Store | Google Play |
|---|---|---|---|
| Where to cancel | Profile → Settings → Manage subscription → Cancel | Apple ID subscription settings (on device or at reportaproblem.apple.com) | Google Play Subscriptions in the Play Store app |
| Refund route | Request from NutriMate (often limited/unclear) | Request via Apple Support | Request via Google Play Help |
| Timing note | Cancel ≥24 hours before renewal to avoid billing | Follow Apple timing rules for billing and refunds | Follow Google Play timing rules for billing and refunds |
Summary
Choose the correct cancellation path for where you purchased the subscription and keep records to support any refund or dispute.
If billing problems persist, consider escalating through consumer protection channels in New Zealand.
After cancelling
Immediate next steps
- Confirm you received cancellation confirmation and keep a copy.
- Monitor your card or bank account for any unexpected charges in the next billing cycle.
Where to seek help
- NutriMate support (check the app or website for contact options).
- Apple Support for App Store purchases: Manage subscriptions on Apple.
- Google Play Help for Play Store purchases: Manage subscriptions on Google Play.
- Gismart Help Center article on renewal: Gismart Help.
Escalation in New Zealand
If you suspect misleading billing or cannot resolve a refund dispute, contact New Zealand consumer protection for guidance.
Keep all documentation and correspondence ready for any formal complaint.
Address
Postal address for New Zealand
No New Zealand postal address for cancelling NutriMate subscriptions could be found in public sources.
Search results showing New Zealand addresses relate to unrelated brands and should not be used for NutriMate enquiries.
Available contact points
NutriMate lists a London-based office and email support on its site; use the app or website support channels for account and billing issues.
If you need to escalate, use platform support (Apple/Google) or New Zealand consumer protection as appropriate.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.