Cancel Hallow: Step-by-Step Guide

What is Hallow

Overview

Hallow is a prayer and meditation app offering guided audio content, prayer plans, and religious resources for daily spiritual practice.

The app is available on mobile stores and via Hallow.com with subscription-based access to full content.

Main features

Features include guided prayers, themed prayer plans, and content tailored to different lengths and needs.

Subscriptions unlock the full library; some content may be available for free or as previews.

How to cancel Hallow

Where your subscription is managed

How you cancel depends on where you subscribed: Apple App Store, Google Play, Amazon, or Hallow.com (web).

Deleting the app from your device does NOT cancel the subscription; it only removes the app from that device.

Step-by-step cancellation

• If you subscribed via the Apple App Store: open your Apple ID subscription settings and cancel Hallow there.
• If you subscribed via Google Play: open Google Play > Subscriptions and cancel Hallow from your subscriptions list.
• If you subscribed via Amazon: cancel the subscription through your Amazon account subscriptions or digital content settings.
• If you subscribed on the web at Hallow.com: log into your account, go to Settings → Subscription, and click "Cancel Subscription".

What happens when you cancel

Access after cancellation

When you cancel, you generally retain access to Hallow until the end of your current billing term.

Access does not end immediately unless otherwise stated; you can continue using paid features until the subscription period expires.

Renewal and billing timing

Cancel at least 24 hours before your renewal date to avoid being charged for the next billing period.

Cancellations made after the 24-hour window may result in a charge for the next term; check your billing date for timing.

Data and account retention

Your account and progress data typically remain associated with your account after cancellation unless you delete your account.

Contact Hallow support if you want account deletion or have questions about data retention policies.

Will I get a refund?

Hallow's general refund policy

Hallow's stated policy is that sales of paid services and gift cards are final; refunds are generally not offered.

See Hallow's terms for the official position on refunds and final sale conditions.

Exceptions and how to request a refund

• Refund requests may be considered on a case-by-case basis if submitted within 14 days of the initial charge.
• If you subscribed on the website: you may request a refund by sending your receipt and following the Help Center instructions.
• If you subscribed via an App Store: you must request refunds directly from the App Store (Apple or Google) or the platform used.

Practical tips for refund requests

Keep your purchase receipt and any cancellation confirmations to support your request.

If charges continue after cancellation, escalate with your payment provider and include evidence of cancellation and correspondence.

Hallow plans and pricing

Pricing table (New Zealand App Store points)

Pricing notes

These are in-app purchase price points listed in the New Zealand App Store for Hallow and may vary by platform.

Hallow advises users to check their local App Store for the most current pricing details.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital services must be supplied with reasonable care and skill.

Services must be fit for purpose and not be misrepresented in advertising or product descriptions.

Cooling-off and cancellation rights

The 14-day 'cooling-off' right mainly applies to unsolicited agreements and certain contracts; in-app subscriptions may be treated differently.

Rights to cancel or seek remedies depend on how the service was sold and whether it was misrepresented or defective.

What to do if you have a problem

• Collect evidence: receipts, subscription confirmations, cancellation emails, and screenshots.
• Contact Hallow support first and follow their Help Center guidance.
• If unresolved, you can seek advice from New Zealand consumer protection authorities or contact your payment provider for charge disputes.

Customer experiences

Positive feedback

Many users report that Hallow has enriched their spiritual life and helped daily prayer practice.

Some reviewers highlight consistent personal growth and the impact of specific guides or leaders within the app.

Negative feedback

Common complaints include difficulty cancelling subscriptions and challenges obtaining refunds or responsive customer service.

Users have reported unexpected or unexplained charges and frustration when charges continued after purported cancellation.

Balanced takeaway

The product content receives positive remarks from many users, while billing and cancellation issues appear as the principal source of dissatisfaction.

Prepare documentation and follow the platform-specific cancellation route to reduce the risk of problems.

Documentation checklist

What to gather before contacting support

• Purchase receipt or invoice (email or App Store/Google Play receipt).
• Account email address and username used with Hallow.
• Dates: subscription start, renewal date, and the date you cancelled (if applicable).

What to include in a refund or dispute request

• Clear statement of the issue and desired outcome (refund, cancellation confirmation, or account deletion).
• Screenshot(s) of subscription status, billing charges, and any cancellation confirmations.
• Reference to the platform used to subscribe (Apple, Google, Amazon, or Hallow.com).

Common mistakes

Deleting the app instead of cancelling

Many users mistakenly delete the app believing that removes the subscription. It does not.

Always cancel through the platform where you purchased the subscription.

Missing the cancellation window

Cancelling too close to the renewal time (less than 24 hours) can result in an unexpected charge for the next period.

Check your billing date and cancel at least 24 hours before renewal to avoid charges.

Contacting the wrong support channel

Requesting refunds from Hallow when you subscribed via Apple or Google will often fail; use the store's refund process instead.

Keep receipts and confirmation emails to avoid delays when escalating to payment providers or consumer authorities.

Comparative recap

At-a-glance comparison

Key takeaway

Always identify where you purchased the subscription first; that determines the correct cancellation and refund path.

Keep documentation and act early to avoid unwanted renewals or billing disputes.

After cancelling

Immediate next steps

Confirm cancellation by checking the subscription status in the platform you used and save any confirmation emails or screenshots.

If charges appear after cancellation, gather evidence and contact the platform or your payment provider promptly.

Helpful links and support

• How to cancel (Hallow Help Center)
• I was charged but want a refund (Hallow Help Center)
• Hallow Terms of Service

Address

Company address

Hallow, Inc.

167 N Green Street, Chicago, IL 60607, United States

Mailing and legal notices

If you need to send postal correspondence or a formal written notice, use the address above and include your account details and contact information.

For faster resolution, start with the relevant digital platform support or the Hallow Help Center links provided above.