Cancel Hims: Easy Method

What is Hims

Service overview

Hims is a telehealth and e‑commerce provider that offers prescription treatments, over‑the‑counter products, and remote consultations for men’s and women’s health needs.

Services are delivered through online assessments, a mobile app, and home delivery of medications and products from the company.

How Hims works

Customers complete an online medical questionnaire or consult a clinician remotely; if appropriate, prescriptions and products are supplied on a subscription or one‑off basis.

Subscriptions typically renew automatically unless cancelled before the renewal processing window.

How to cancel Hims

Cancel via web / online account

• Sign in to your Hims account on the website.
• Go to your subscriptions or orders area and locate the active subscription.
• Cancel at least 48 hours before your next order date to prevent renewal processing.
• Note: Orders already processing or shipped cannot be cancelled via the account.

Cancel via the app (iOS / Android)

• Open the Hims/Hers app and sign in.
• Navigate to Account > Subscriptions > Edit Upcoming Orders > Manage Subscription.
• Make changes or cancel before the subscription's processing starts.
• Keep a screenshot or confirmation of the cancellation in case of disputes.

What happens when you cancel

Access and deliveries

Cancellation prevents future automatic renewals if done before the 48‑hour processing cutoff.

If an order is already processing or shipped, cancellation through the account will not stop that shipment.

Account and data

Your account remains active after cancellation so you can access past prescriptions and records unless you request account deletion.

Check Hims’ privacy policy or contact support if you want your personal data removed after cancelling.

Will I get a refund?

Official refund policy

Hims’ terms state there are generally no refunds for partially used subscription periods.

Refunds may be granted on a case‑by‑case basis at Hims’ sole discretion.

New Zealand exceptions and remedies

• New Zealand does not provide an automatic 14‑day cooling‑off right for digital medical subscription services like Hims.
• Under the Consumer Guarantees Act (CGA), if a service is faulty, not fit for purpose, or misdescribed you may be entitled to remedies such as repair, replacement, cancellation and refund.
• If you think Hims has breached your CGA rights, you can request remedies or raise a complaint with the Disputes Tribunal or relevant regulator.

Hims plans and pricing

Overview

Public NZ‑specific pricing for Hims subscription plans was not found in available sources.

The table below reflects that exact local pricing data is not available.

Pricing table

Your consumer rights in New Zealand

Key legal guarantees

The Consumer Guarantees Act applies to services supplied in trade in New Zealand, including digital and telehealth services.

Services must be provided with reasonable care and skill, fit for purpose, and delivered within a reasonable time.

Remedies and limitations

• If a service is faulty or misdescribed you can seek remedies: fix, replacement, refund, or cancellation under the CGA.
• Businesses cannot lawfully contract out of CGA rights by terms such as "no refunds".
• The Fair Trading Act may apply where representations about services are misleading or deceptive.

Customer experiences

Positive themes

• Many users praise the convenience of telehealth, the discretion of delivery, and a generally user‑friendly app.
• Some customers report good treatment outcomes for hair growth, sexual health, and weight‑loss programs.

Negative themes

• Common complaints include unexpected auto‑renewals and difficulty cancelling subscriptions.
• Users frequently report challenges obtaining refunds, charges after cancellation, and slow or poor customer service responses.

Documentation checklist

What to gather before contacting Hims

• Account email and username, subscription/order ID, and next order date.
• Payment method details and transaction records showing the charge you want to dispute.
• Screenshots of subscription screens, cancellation attempts, confirmation messages, and any error messages.

What to prepare if escalating a complaint

• Copies of Hims’ terms, your cancellation request and dates, and any reply from Hims support.
• Records of attempts to stop shipments and any returned parcels or carrier tracking numbers.
• References to the Consumer Guarantees Act if you are asserting statutory remedies.

Common mistakes

Missing the 48‑hour window

Customers often try to cancel after the 48‑hour processing cutoff and find the subscription has already renewed.

Always check the specific "next order date" in your account and cancel at least 48 hours before that time.

Relying on a change‑of‑mind cooling‑off

Some assume New Zealand offers a 14‑day automatic right to change their mind for online medical subscriptions; this does not apply to digital medical subscriptions like Hims.

If you expect a refund for change‑of‑mind, you may be disappointed - focus on statutory CGA remedies for faults instead.

Comparative recap

Quick comparison

The table below summarizes how Hims’ practices align with key cancellation and refund expectations in NZ.

Comparison table

After cancelling

Actions to take

• Save cancellation confirmation and any reference number or screenshot.
• Monitor your card or bank statement for any continued charges and contact your bank if unauthorised charges continue.

Helpful links and escalation

• Hims official website - access your account and support resources.
• New Zealand Consumer Protection - information on the Consumer Guarantees Act.
• Commerce Commission (Fair Trading Act) - complaints about misleading conduct.
• Consumer NZ - independent consumer advice on returns and refunds.

Address

Corporate / mailing address

Hims, Inc., 2269 Chestnut Street, #523, San Francisco, CA 94123, USA.

Notes on international contact

No specific New Zealand postal cancellation address was found; international correspondence should use the US address above.

If you escalate, include full documentation and reference your attempts to cancel via the app or web account first.