Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Heal-N-Soothe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Heal-N-Soothe: Easy Method
What is Heal-N-Soothe
Product overview
Heal-N-Soothe is a dietary supplement marketed for joint support and inflammation relief, containing enzymes and botanicals such as bromelain, papain, boswellia and turmeric.
The product is sold in various bottle counts and bundles through Nutricity NZ listings and direct channels operated by the Healthy Back Institute.
How it is sold
Sales appear as one-off orders and multi-bottle packages; no New Zealand-specific App Store or Google Play subscription policy was located.
Prices on Nutricity NZ include taxes and there is limited public information about subscription billing or platform-based charges for New Zealand customers.
How to cancel Heal-N-Soothe
General guidance
There is no single documented New Zealand-specific cancellation page located. Use the following steps to attempt cancellation in a structured way.
If you subscribed via a third party (App Store, Google Play, or reseller), check that third party’s subscription settings first.
Step-by-step cancellation
- Log in to the account used to place the order and look for MyAccount, Subscriptions, or Orders to pause or cancel deliveries.
- If you cannot cancel online, use any provided chat or email contact on the seller’s site and request cancellation in writing.
- Keep copies of cancellation confirmations, timestamps, and any chat or email transcripts.
- If online methods fail, send a written cancellation request to the company’s business address by registered post or email where available.
- If charges continue after cancellation attempts, contact your bank or card issuer to dispute further recurring charges and request a stop to future payments.
What happens when you cancel
Access and shipments
Cancelling should stop future shipments and recurring charges if the cancellation is processed successfully.
If you have a pre-paid multi-shipment plan, you may still receive already-paid bottles unless the company confirms otherwise.
Renewal and billing
Renewal depends on whether your order was a subscription or a one-off purchase; check account settings for renewal dates.
Document any confirmation or reference numbers that show the cancellation date to prevent future disputed charges.
Account data and records
Keep records of order receipts, cancellation confirmations, account emails and bank statements for 90 days as evidence if disputes arise.
If you are unable to access your account, retain any external proof such as payment records or confirmation emails sent at purchase.
Will I get a refund?
Company-stated refund options
The company has promoted a 90-day money-back guarantee for unopened bottles in multi-bottle packages, according to responses seen on Trustpilot.
Company replies also indicate single-bottle orders may receive full refunds even if used; these appear to be handled case-by-case.
Legal and practical exceptions
New Zealand law does not provide an automatic 14-day cooling-off right for change of mind; refunds for change of mind are not guaranteed under the Consumer Guarantees Act.
Refunds may be available if the product is faulty, misdescribed or unfit for purpose, and you should refer to statutory remedies under local law.
Heal-N-Soothe plans and pricing
Pricing overview
Prices below were retrieved from Nutricity NZ product listings and are inclusive of taxes.
No App Store or subscription-specific prices for New Zealand were located.
Available products and prices
| Plan | Price (NZ$) | Period / Count | Features |
|---|---|---|---|
| 90-Count Joint Support (Enzymes, Bromelain, Papain, Boswellia, Turmeric) | NZ$151.30 | Per bottle (90-count) | Proteolytic enzymes, Bromelain, Papain, Boswellia, Turmeric |
| 60-Count Heal-N-Soothe & Sleepzyme Bundle | NZ$104.11 | Per bundle (60-count) | Joint support + Sleepzyme (melatonin sleep aid) |
| 90-Count Joint Support (Enzymes, Boswellia, Turmeric) | NZ$183.77 | Per bottle (90-count) | Proteolytic enzymes, Boswellia, Turmeric |
Your consumer rights in New Zealand
Statutory protections
Under the Consumer Guarantees Act you are entitled to remedies if a product is faulty, not of acceptable quality, or misrepresented.
That Act does not provide an automatic refund for a change of mind; refunds for change of mind depend on the seller’s own terms.
Misleading or unfair practices
Transparent, good-faith terms of sale and trial subscription disclosures must be upheld by sellers.
Unfair or misleading practices may be actionable under the Fair Trading Act; you can report concerns to consumer protection authorities.
Customer experiences
Positive feedback
Some users reported being able to pause deliveries and stop charges using MyAccount, and found the product helpful for inflammatory pain.
Other customers praised the product and described trustworthy interactions during short-term use.
Negative feedback
Multiple reviews describe difficulty cancelling trials or subscriptions, unexpected recurring charges, and problems accessing accounts.
Several reviewers reported not receiving receipts, having to use paid third-party cancellation services, or refunds not honoured unless bottles were unopened.
Documentation checklist
What to keep
- Order confirmation emails and receipts showing date, amount and order number.
- Account screenshots showing subscription status or cancellation buttons.
- Chat transcripts, emails and any written cancellation confirmations with timestamps.
- Bank or card statements showing the charge(s) you are disputing.
Evidence for disputes
- Photos of returned or unopened bottles when claiming 90-day returns for multi-bottle packages.
- Medical notes or photos if claiming the product caused an adverse effect to support a fault claim.
- Registered-post tracking or delivery confirmation if you send a written cancellation to the business address.
Common mistakes
Assuming automatic cancellation
Many users assume a simple email or chat will stop all charges; always confirm and save a written cancellation confirmation.
If you only pause deliveries without cancelling a subscription, charges can resume automatically at renewal.
Not checking how you were billed
Failing to confirm whether the subscription was set up through the company site, App Store, or Google Play can delay cancellation.
Charges processed by a payment provider may require you to cancel through that provider rather than the merchant site.
Comparative recap
Quick facts
The table below summarises key points about pricing, refunds and cancellation complexity for Heal-N-Soothe in New Zealand.
Summary table
| Feature | Heal-N-Soothe (NZ) |
|---|---|
| Typical pricing | Ranges from NZ$104.11 to NZ$183.77 per listed product; prices include taxes. |
| Refund policy (company) | 90-day guarantee for unopened bottles in multi-bottle packages; company replies indicate single-bottle refunds may be granted. |
| Statutory cooling-off | No automatic 14-day change-of-mind refund under NZ law; CGA covers faults only. |
| Cancellation difficulty | Multiple Trustpilot reviews report difficulty cancelling and unexpected recurring charges; experiences are mixed. |
After cancelling
Next steps
Retain all cancellation confirmations and monitor bank statements for at least 90 days to ensure no further charges appear.
If charges continue, contact your bank or card issuer to dispute unauthorized recurring payments and request a chargeback if applicable.
Helpful links and complaints
For dispute guidance and consumer rights, see New Zealand consumer protection resources such as:
- Consumer.org.nz - Returns and refunds
- Consumer Protection - Know your rights
- Trustpilot - User reviews for the seller
Address
Business address for written notices
SW Management Group, LLC dba Healthy Back Institute
2407 S. Congress Ave., Suite E #100, Austin, TX 78704, USA
Notes on sending notices
Consider sending cancellation requests by registered post to the address above and keep shipment tracking as proof.
Also send an email-based cancellation request if you have a customer service or account email to create an electronic trail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.